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Topic # 102968 27-May-2012 16:22 Send private message

Is anyone else getting high latency at the moment? I'm playing WoW, where I've consistently had 155-160 ms (west coast US) and am currently getting nearly 350 ms. I'm also finding that foreign sites are responding slowly. Speed tests within NZ seem to be normal.

Is anyone else having trouble? Aside from the DNS issues at launch, this is the first problem I've had with Fyx.

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Biddle Corp
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  Reply # 631044 27-May-2012 16:38 Send private message

Where is the spike in high latency occuring if you do a traceroute?




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  Reply # 631045 27-May-2012 16:39 Send private message

Typical... it's laggy for an hour, then a few minutes after posting it returns to normal. I'll post back if it happens again.

Edit: Just saw your post (you typed it while I was doing mine), I'll look up the server IP and do a trace if it comes back. My original post was more of "is anyone else having trouble?" :)

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Ultimate Geek
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  Reply # 631047 27-May-2012 16:53 Send private message

Getting terrible speeds internationally on Maxnet, do they share the same infrastructure as Fyx?

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  Reply # 631048 27-May-2012 16:56 Send private message

Definitely something wrong with Maxnet international at the moment, local sites are lightening quick but am struggling to even load Google.



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  Reply # 631049 27-May-2012 16:59 Send private message

It's happening again, even worse now. ~3000 ms to WoW. Traceroute isn't bad though:


traceroute to 12.129.223.32 (12.129.223.32), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 0.376 ms 0.354 ms 0.261 ms
2 192.168.1.1 (192.168.1.1) 2.413 ms 1.064 ms 0.916 ms
3 lo81.lns1.alb.fyx.co.nz (124.198.199.90) 16.999 ms 18.135 ms 19.576 ms
4 gi4-16.cr2.alb.maxnet.net.nz (123.100.64.142) 20.709 ms 21.349 ms 19.821 ms
5 gi0-3-0-19-2242.ncr2.alb.maxnet.net.nz (124.198.198.43) 20.857 ms 21.381 ms 19.380 ms
6 te0-2-0-0-440.ncr1.alb.maxnet.net.nz (124.198.198.68) 20.373 ms 21.168 ms 20.321 ms
7 be20-443.ncr1.alb.maxnet.net.nz (124.198.198.45) 21.372 ms 20.644 ms 20.132 ms
8 123-100-64-113.maxnet.net.nz (123.100.64.113) 19.885 ms 17.402 ms 19.891 ms
9 203.167.252.81 (203.167.252.81) 64.549 ms 19.654 ms 20.210 ms
10 te7-3.ccr01.sjc05.atlas.cogentco.com (38.122.92.105) 155.818 ms 157.781 ms 155.056 ms
11 te0-2-0-1.mpd22.lax01.atlas.cogentco.com (154.54.5.182) 155.813 ms
te0-2-0-1.ccr22.lax01.atlas.cogentco.com (154.54.5.70) 154.616 ms
te0-3-0-2.mpd22.lax01.atlas.cogentco.com (154.54.25.189) 154.599 ms
12 te9-8.ccr02.lax05.atlas.cogentco.com (154.54.44.134) 159.021 ms
te3-4.ccr02.lax05.atlas.cogentco.com (154.54.3.10) 154.456 ms
te8-3.ccr02.lax05.atlas.cogentco.com (154.54.29.202) 159.435 ms
13 192.205.35.5 (192.205.35.5) 158.532 ms 156.948 ms
192.205.37.157 (192.205.37.157) 157.087 ms
14 cr1.la2ca.ip.att.net (12.122.84.202) 157.337 ms * *
15 * gar29.la2ca.ip.att.net (12.122.129.241) 157.200 ms 154.916 ms
16 * 12-122-254-238.attens.net (12.122.254.238) 156.098 ms *
17 * * mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 158.704 ms
18 12.129.244.190 (12.129.244.190) 159.421 ms !X
12.129.199.182 (12.129.199.182) 155.645 ms !X *

To our Mumble server, which is also incredibly laggy:


traceroute to east1.voice.enjin.com (64.34.190.124), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 0.572 ms 0.370 ms 0.227 ms
2 192.168.1.1 (192.168.1.1) 1.166 ms 1.131 ms 1.002 ms
3 lo81.lns1.alb.fyx.co.nz (124.198.199.90) 21.449 ms 20.835 ms 20.547 ms
4 gi4-16.cr2.alb.maxnet.net.nz (123.100.64.142) 19.962 ms 20.362 ms 19.864 ms
5 gi0-3-0-19-2242.ncr2.alb.maxnet.net.nz (124.198.198.43) 19.914 ms 20.161 ms 19.129 ms
6 123-198-198-68.maxnet.net.nz (124.198.198.68) 19.066 ms 18.407 ms 20.038 ms
7 be20-443.ncr1.alb.maxnet.net.nz (124.198.198.45) 19.555 ms 22.479 ms 19.041 ms
8 123-100-64-223.maxnet.net.nz (123.100.64.223) 20.647 ms 18.256 ms 20.005 ms
9 * ip-213.203.31.114.vocus.net.au (114.31.203.213) 19.293 ms *
10 ten-0-2-0-400.bdr01.akl01.akl.vocus.net.au (114.31.202.43) 142.456 ms 146.336 ms 145.885 ms
11 ip-88.202.31.114.vocus.net.au (114.31.202.88) 19.842 ms * 21.003 ms
12 ip-112.199.31.114.vocus.net.au (114.31.199.112) 146.682 ms * 150.230 ms
13 peer1.com.any2ix.coresite.com (206.223.143.79) 155.853 ms 153.569 ms 151.641 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
(I cancelled at this point)

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Master Geek


  Reply # 631061 27-May-2012 17:25 Send private message

Sunday night and the international latency is really bad again.  

Nearly the same time as reported problems last night.  

Is someone hogging all the international bandwidth?

Or is Maxnet overselling Fyx ?

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Wannabe Geek
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  Reply # 631065 27-May-2012 17:28 Send private message

In Palmerston North, on Fyx.. Luckly I have a backup wireless link


ping 8.8.8.8 -t

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=47ms TTL=52
Reply from 8.8.8.8: bytes=32 time=47ms TTL=52
Request timed out.
Reply from 8.8.8.8: bytes=32 time=47ms TTL=52
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=47ms TTL=52
Request timed out.
Reply from 8.8.8.8: bytes=32 time=48ms TTL=52
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=47ms TTL=52
Reply from 8.8.8.8: bytes=32 time=47ms TTL=52
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=47ms TTL=52
Request timed out.
Reply from 8.8.8.8: bytes=32 time=47ms TTL=52
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=47ms TTL=52

Ping statistics for 8.8.8.8:
    Packets: Sent = 27, Received = 10, Lost = 17 (62% loss),
Approximate round trip times in milli-seconds:
    Minimum = 47ms, Maximum = 48ms, Average = 47ms

What does this tag do
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Ultimate Geek
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  Reply # 631074 27-May-2012 17:38 Send private message

And the help desk is only standard business hours :(

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Wannabe Geek
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  Reply # 631076 27-May-2012 17:40 Send private message

Someone should contact them tomorrow, refer them to this thread..



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  Reply # 631082 27-May-2012 17:45 Send private message

It's back to normal for me, but as noted above that's already happened once so who knows how long it'll last?

Edit: Bah, it's creeping up again...

28 posts

Geek


  Reply # 631100 27-May-2012 18:05 Send private message

Hi everyone

Just letting you know that there is a problem with one of our firewalls. This may be causing these intermittent issues.

I'll be speaking to the team shortly and will give you an update when I find something out.

I've checked all backhaul routes, domestic, transit and international graphs, and we are running well under-utilized, so everything normal.

 



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  Reply # 631103 27-May-2012 18:09 Send private message

Thanks Andrew, it's good to see that this isn't falling on deaf ears :) (unlike my previous ISP!)

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Geek


  Reply # 631106 27-May-2012 18:17 Send private message

We are currently investigating what caused it and will do what we can to eliminate the issue. We are seeing some unusual traffic patterns, but it doesn't look like it is enough to cause such latency increases.

At this stage, we can confirm;

1. It isn't an attack of some sort
2. It isn't related to Firewall changes
3. It is not related to DSL related traffic increases

If those of you who have posted could let me know if you are using FYX or Maxnet Unlimited, that would be great (mainly because they are new to market, and I want to ensure what I've created is top-notch!)

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Ultimate Geek
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  Reply # 631109 27-May-2012 18:19 Send private message

Thanks Andrew, I'm on Fyx and have been experiencing the issue today.



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  Reply # 631110 27-May-2012 18:19 Send private message

Fyx for me.

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