Help with adsl line stats

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mattRSK

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Topic # 111082 23-Oct-2012 19:39
We are having some issues with our fyx connection at home. Our internet seems to freeze up quite often when browsing webpages. I have checked the router stats and it seems to jump from a high attenuation to an extremely high attenuation when the freeze occurs. We have a master filter installed with a cable directly from that to the router. Can anyone give me a clue as to what might be causing this?

samgab

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Reply # 705265 23-Oct-2012 19:46
That's some horrific attenuation. Have you tried an isolation test, with just the router plugged into the house line and nothing else in the house connected? EDIT: I don't get that. Your signal/noise margin isn't too bad, and attenuation should't ever get higher than about 60dB at the worst, I don't think. Something weird going on there. (dB is a logarithmic scale, so your readings are mind boggling orders of magnitude worse than 60-odd dB...)

RunningMan

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Reply # 705266 23-Oct-2012 19:47
It looks like you are only syncing at adsl1 not 2+. What modem have you got and how old is it?

RunningMan

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Reply # 705269 23-Oct-2012 19:51
The 119 is probably 11.9dB

mattRSK

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Reply # 705270 23-Oct-2012 19:56
I have a Belkin Surf N300 Wireless N Modem Router which is meant to be adsl2+. We have had that just over a year. Nothing is currently plugged in, I am thinking I will have to check the wiring.

sbiddle

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Reply # 705271 23-Oct-2012 19:57
I agree it's probably 11.9 also As pointed out above you're only connected using ADSL, not ADSL2+, so need to sort your modem out first, either by seeing if it's configured for ADSL2+, upgrading the firmware to support ADSL2+ (if it does) or replacing it. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

RunningMan

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Reply # 705272 23-Oct-2012 19:59
What is the dsl modulation set to?

mattRSK

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Reply # 705273 23-Oct-2012 20:00
Thanks for your help everyone. I will obtain another modem and see how I go from there. Much appreciated.

mattRSK

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Reply # 705275 23-Oct-2012 20:04
RunningMan: What is the dsl modulation set to? There doesn't appear to be a setting. I am having a look around now.

gzt

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Reply # 705276 23-Oct-2012 20:07
Did you get your connection upgraded last week? A call to FYX might be a good idea.

mattRSK

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Reply # 705288 23-Oct-2012 20:10
gzt: Did you get your connection upgraded last week? A call to FYX might be a good idea. I think we are meant to get an email when that happens. I haven't yet received it so I am assuming not. Reading online it appears belkin routers automatically set the modulation. So it looks like it might be doing it wrong.

Cbfd

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Reply # 705365 23-Oct-2012 21:43
Where abouts r u located - could be connectd to a conklins or asam