I wish I read this forum before I joined up with Compass, but I have the unfortunate experience of signing up with Compass. I registered with the forum just to share poor service so hopefully no-one else has to go through this experience as well.

I was cold called by Compass over the phone and signed up. Afterwards, I then decided to read reviews on their service and tried to cancel. The sales rep told me there was a seven day cooling off period where the contract could be cancelled without charge, so I cancelled two days later and received email confirmation so I though that would be the end of it.

A week later I lose internet becuase it had been transferred by Compass. But with my account closed I couldn't connect to their service or lay a complaint using their webpage form. After getting someone on the phone I was told that this was a mistake and was promised that my old ISP would be notified to reverse this. Another phone call and three days later still no notification so I started the transfer process back myself. Another week later I got a phone call asking if my account had been closed - repeated the above.

Since then I have been getting invoices for internet and early termination charges. Each time I write back and am told account will be credited, but still get demands for payment each month. After six weeks I lay a complaint with Telecommunications Dispute Resolution, but am told they can't investigate because Compass gave an excuse of having no records of my complaint. Send the emails again to Compass but still have no reply except for a final demand for payment. Posting here seems to be teh only way to get any resolution so here I am - Compass please get back to me.