nikrolls: There isn't a customer number for the Care Centres, however in my experience they're very good at replying to email. Have you received any emails back from them at all?
It's not a good idea to send them a device without loggin the job with them first, as there is information to fill out and a document to sign. However if you have sent your contact number or email with it then they will contact you.
There is a local direct dial in the Care Centre, as I asked for and was given it when I had to go back the second time in 2 days last week when the repairs weren't completed properly the first time. Unfortunately the CSR wrote the number on the Job Card so when I handed it in I lost the number! I didn't think I would need it again so hadn't written it down anywhere else.....
I had sent 2 emails yesterday afternoon after I had seen the package was signed for at 10am, but had not had any communication from them even though I asked for it in my detailed letter. I did eventually receive a response at 4:45pm yesterday from another CSR, and I thanked her for her response.
Agree that the ideal situation would have been to log a job with them first - but I had first sent them an email about it over two days ago as I wasn't keen on again having to drive across Auckland so wanted to courier it, but all I got was an automated response with FAQ's and solutions. It made mention of when sending it in, do so with full instructions and contact details, which I did. I was only following what was in the automated email, so not sure how I log a job with them first....?
It may seem like I'm not being patient and reasonable with the situation, but unfortunately I'd need a page to list the issues and inconveniences I'd had with the phone since I got it a month ago! So my patience is running a bit thin!