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871 posts

Ultimate Geek

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Topic # 16235 30-Sep-2007 22:17 Send private message

For the last little while I've been having some issues with my sound card (In my desktop / file server) it stops working randomly. As in the hardware "vanishes" from the computer. I have Creative's Sound Blaster Audigy 2 ZS Platinum. These issues have only been present for about a month now, however I have previously had other issues with other parts of the "package".

Last year the Front I/O Box suddenly had 4 ports die. The L/R RCA in and the Mic in / Headphone out jacks just stopped working.
It seems now, that the gold tracks (solder bits that carry electrical signals yadda yadda) are PEELING off the board!

The actual PCI slot part has ~5 broken points (explaining why the card "vanishes") and what look like a mix between dry joints and peeling on connections to the expansion connector that goes to the I/O Box.

Unfortunately for me, I bought this on the 10th of August 2004! So the warranty has long since expired.

However, I can see no possible reason for this to happen. The computer is dry, hasn't been exposed to moisture, is well taken care of and keeps very low temperatures. The fact that the tracks are physically PEELING off the board concerns me. There are no sign of any other issues through the computer, the motherboard and 3 other nearby cards are all fine.

I spent
$383.04 on this card + the Creative 7.1 speakers to go with it.
This is supposed to be a high quality card, I've had it now for 3 years, 1 month, 20 days (at time of posting) and yes that is approaching what I would call "age" but seriously, ITS PEELING! And I guarantee that that wasn't in the product description.

I'm tempted to contact the supplier, maybe even Creative and see if anything could be done. I love Creative products and this really is a first for me. Any ideas anyone?

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3001 posts

Uber Geek

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  Reply # 88811 30-Sep-2007 22:38 Send private message

My old LIVE! card had the edge connector pads that were too SHORT! of course, just because it worked in the retailers test PC meant no refund was offered... I still have it boxed, as new to this day. Actually, I'll pass it to a mate whom just donated me a
Retro-Box.



871 posts

Ultimate Geek

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  Reply # 88819 30-Sep-2007 22:52 Send private message

The interesting thing to me is that it worked fine yesterday, yet this has obviously been present for a while.
There are no marking suggesting it has been scratched or damaged in anyway and that this has just randomly happened.

I've taken the card out right now to take a closer look at and well I'm seeing some interesting things.

  • A total of 4 connectors on the back part of the PCI slot have damage
  • The "CD SPDIF" connectors solder joins are covered in what looks like the green stuff you get when you leave batteries in something for a year
  • One solder join going to a capacitor (I think, might be a chip) is a dry joint
I've contacted Creative through the form on their website:


Dear Valued Customer,

Thank you for your enquiry. We have received your submission and we will
respond to your email shortly. Our current average response time is 1
working day.


I have a few Creative sound cards around and none of them are showing anything like this.
Maybe its just the higher end cards that are made with gold that peel?

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