Today I go to watch the movie and it says I'm not authorised to view the content (error C011). I rang the SKY number in the HDi manual 0800 759 007 and got a tech on the line. I explained the situation and he said I was doing it wrong. He reckoned I should book the movie, wait until it starts to confirm that it's working and then press (R) to record it. He claimed that the session I was booking was finishing so it wouldn't work even though I booked it at around 6pm. Also my planner says it recorded 144 mins taking up 3% of space. I got a bit frustrated because he wouldn't actually listen to me and kept repeating his method.
I went back to the Box Office to book another session starting today at 3:35pm and it said that the session was already booked. I thought maybe it's picking up the previous recording. I tried this a few times and got the same error. Then something weird happened. I got an LNB error message for a few seconds claiming poor weather for a signal problem (it's a cloudless, sunny day here). I went back to re-book the movie (using the exact steps in the manual again) and lo, it let me book it this time. So I wonder if they fixed it remotely?
How does everyone else book Box Office movies on My Sky?