I have an annoying problem with my Bose LS-48. The system has started to make terrible noises which sound like the hard disk. When I turn the power off on the system I get an error on the screen of "FAILED 802 Call Bose"
Googling tells me that this is a failed hard disk message.
The drive itself is a Toshiba 40GB 2.5" drive, and is cheap to buy on-line. However I have read lots of threads where people have been unable to get the Bose system software on the drive and have resorted to paying Bose's extortinate prices for the replacement part.
Has anybody had any luck swapping out a drive in a Bose system?
freitasm: As pointed, this topic is not really about the product or brand, but about the repair on a specific fault... So let's stick to the topic.
Apologies. You are quite right. Having now seen the original cost it would be well worth contacting Bose to see what they can/will do about it. If I paid that much I'd be somewhat annoyed to lose the HDD after 4 - 5 years.
Paying a lot of money for a stereo won't guarantee a long lasting spinning HDD. It doesn't matter whose name is on the outside of the box - Samsung, Apple, Panasonic, Bose... However, I'm picking the CGA will work in your favour this time around, but remember, the CGA won't cover labour - so if they send you a new HDD you could be cracking the unit open to fix it. But to ensure a claim goes your way, make sure you don't crack the unit open before the Bose service agents do (just in case they get picky about you opening up the gear).