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1768 posts

Uber Geek
+1 received by user: 45

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  Reply # 342257 16-Jun-2010 11:32 Send private message

Yeah Bazzer, I thought it was rather rude of them to infect my computer with a virus and then try and sell me some anti-virus software.

2901 posts

Uber Geek
+1 received by user: 91

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  Reply # 342258 16-Jun-2010 11:38 Send private message

I would report them, but I don't know who to.

69 posts

Master Geek


  Reply # 342271 16-Jun-2010 11:54 Send private message

You should email Fair Go! That would be a good idea.
I mean this is completely not fair and why should you pay to fix something that HN did?

Not very good..



1768 posts

Uber Geek
+1 received by user: 45

Trusted

  Reply # 342854 18-Jun-2010 08:41 Send private message

Final Update: Got a phone call from HN PN store owner, explaining that he was very sorry and that he didn't have all the information when he wrote the letter. He kindly offered me the usb version of the anti-virus for free, which was really decent and which I declined as all I wanted was an apology. He mentioned that the staff member in question got an official telling off too, which I think was totally warned because of his lies.

So thanks to Harvey Norman for sorting this issue out and taking steps to prevent this from happening to other customers. A big thanks to http://twitter.com/harveynormannz for helping to prod the right people. Awesome value from the social engine.

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