It seems they know nothing about refurbished Kindle support, only that these units are supposed to be sold only in Oz! She asked me to email them my invoice and they'll get back to me within a few days... WOW!! That's just nuts! In the end she just took my phone number and Invoice number, and will call me back after discussing it with her team leader.
Has anyone bought one of these units? If so, how's your experience so far? This was my first time ordering from DSE online and it has been a nightmare of a morning getting the run-around.