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71 posts

Master Geek


Topic # 100264 6-Apr-2012 11:12 Send private message

Hi, 
My DSL telecom broadband download speed never goes above 9.70-9.75 Mb/s according to speedtest.net. 
I'm in Wellington, not far from a city centre.
Should I complain or this is normal?

Thanks.  

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  Reply # 606054 6-Apr-2012 11:20 Send private message

Modem stats?

Have you checked the house wiring?

There are 500+ other threads from users that have asked the same question




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  Reply # 606059 6-Apr-2012 11:24 Send private message

It depends entirely on your sync stats. The further you are from a cabinet or exchange the slower DSL will be. Your internal wiring will also affect speeds, and for the best performance a master xDSL is essential.



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Master Geek


  Reply # 606063 6-Apr-2012 11:35 Send private message

johnr: Modem stats?

Have you checked the house wiring?

There are 500+ other threads from users that have asked the same question

I can't find a way of getting the statistics on my TNZ Thomson modem.  Any ideas?
What exactly needs to be paid  attention to while checking the house wiring? I checked that there is one cable that goes from a socket on a wall to my door and then outside into a pipe. No obvious damages on a cable I can notice. 

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  Reply # 606071 6-Apr-2012 12:21 Send private message

Check your line stats

here


Set as a favourite

Now you can provide your line stats. 




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Master Geek


  Reply # 606079 6-Apr-2012 12:36 Send private message

Damager: Check your line stats

here


Set as a favourite

Now you can provide your line stats. 

I've tried the modem's web interface as well as the terminal one already. Can't find the modem statistics there.
So, do you have the exact link or the menu/command for the terminal session? 
 

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  Reply # 606096 6-Apr-2012 13:22 Send private message

spoonboy:
Damager: Check your line stats

here


Set as a favourite

Now you can provide your line stats. 

I've tried the modem's web interface as well as the terminal one already. Can't find the modem statistics there.
So, do you have the exact link or the menu/command for the terminal session? 
 


Click on "Broadband Connection"

You'll see your connection speed up/down eg mine is:

Uptime:9 days, 18:56:59Bandwidth (Up/Down) [kbps/kbps]:1.041 / 20.735Data Transferred (Sent/Received) [GB/GB]:2,72 / 32,38 
So 20Mb/s down and 1Mb/s up. 




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
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Master Geek


  Reply # 606101 6-Apr-2012 13:36 Send private message

Damager:
spoonboy:
Damager: Check your line stats

here


Set as a favourite

Now you can provide your line stats. 

I've tried the modem's web interface as well as the terminal one already. Can't find the modem statistics there.
So, do you have the exact link or the menu/command for the terminal session? 
 


Click on "Broadband Connection"

You'll see your connection speed up/down eg mine is:

Uptime:9 days, 18:56:59Bandwidth (Up/Down) [kbps/kbps]:1.041 / 20.735Data Transferred (Sent/Received) [GB/GB]:2,72 / 32,38 
So 20Mb/s down and 1Mb/s up. 

Oh, this is not much different from the speedtest in my case. I think we were talking about signal level etc so I was trying to find that info.

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  Reply # 606108 6-Apr-2012 14:03 Send private message

Hi, follow as Damager says, you will find that on the right of the screen there are options like detail or DSL etc, keep digging down in there, its not hard, just need to look about. I have checked the DSL stats of literal doznes of these modems, I can assure you its there, and in good detail, just need to look about.

Cyril

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  Reply # 606110 6-Apr-2012 14:07 Send private message

Yeps.. Details will give the below..

Eek.. copy and paste isnt so great

The best info would be in this information:

Line Attenuation (Up/Down) [dB]:1,5 / 2,5

SN Margin (Up/Down) [dB]:13,5 / 12,5 

What are yours by comparison? You said you had a similar connect speed up and down.. But wondering if your attenuation and sn ratio is similar also.. If it is.. it would like come down to house wiring..

Cyril though will clarify! :-)




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
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- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?



71 posts

Master Geek


  Reply # 606149 6-Apr-2012 16:25 Send private message

Ok, I've managed to find it finally. 
Here is all the info regarding the line/connection:


Link Information
    Uptime:3 days, 4:24:02DSL Type:G.992.5 annex AMaximum Bandwidth (Up/Down) [kbps/kbps]:961 / 12.088Bandwidth (Up/Down) [kbps/kbps]:957 / 11.156Data Transferred (Sent/Received) [GB/GB]:9,72 / 10,13Output Power (Up/Down) [dBm]:12,0 / 18,0Line Attenuation (Up/Down) [dB]:15,5 / 23,5SN Margin (Up/Down) [dB]:14,0 / 12,5Vendor ID (Local/Remote):TMMB / BDCMLoss of Framing (Local/Remote):0 / 0Loss of Signal (Local/Remote):0 / 0Loss of Power (Local/Remote):0 / 0Loss of Link (Remote):0Error Seconds (Local/Remote):0 / 0FEC Errors (Up/Down):43.496 / 166.912CRC Errors (Up/Down):2.590 / 169HEC Errors (Up/Down):NA / 2.541 

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  Reply # 606157 6-Apr-2012 16:36 Send private message

Your speed and sync rates are pretty much spot on for your attenuation level.

Without knowing your exact location and the exact state of your internal wiring is it's impossible to know whether you should be seeing faster speeds. Internal wiring is the single biggest contributor to poor speeds and the only way to know you're receiving maximum performance is to have a master filter installed. The mere existance of multiple jackpoints in your home, regalrdless of whether they have devices plugged in and/or filters on them will always affect performance to some extent.

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  Reply # 606179 6-Apr-2012 17:46 Send private message

sbiddle:
Internal wiring is the single biggest contributor to poor speeds and the only way to know you're receiving maximum performance is to have a master filter installed.


Iv heard that somewhere before....

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  Reply # 606190 6-Apr-2012 18:37 Send private message

chic, chic............... chic, chic....................chic, chic....................chic,chic.

Ah well guess you all know what stuck record sounds like :), ummmmmm, I guess you know what records are?


Cheers
Cyril

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Ultimate Geek
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  Reply # 606201 6-Apr-2012 18:57 Send private message

+1 check your wiring.

I've moved house recently and had constant disconnections.

Under the house some idiot had wired everything to a chocolate block and there was other dodgy stuff - have rewired and getting a rock solid connection now.



71 posts

Master Geek


  Reply # 606320 7-Apr-2012 09:18 Send private message

Ok, thanks. The only thing that I can try to do is to cut the cable just after the door and try to connect the modem from there. I'm in an apartment building so don't have much control of the wiring outside my apartment.  

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