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Topic # 102996 28-May-2012 10:26 Send private message

Ok.. I'll be honest.. After a couple of weeks at this i'm now really frustrated.

I have  Telecom Supplied Galaxy SII handset still running the original ROM and I can't get it to upgrade to ICS without returning it to Telecom so that they can send it off to Telegisticsz.

Kies for OS-X

As I don't own a PC that runs windows i thought I'd first try Kies for OS-X. Well  turns out that the Telecom Galaxy devices aren't supported so this was an immediate non-started

Kies on Windows XP under VMWare on OS-X

Lack of any physical hardware to run Windows means I need to try a Virtual Machine. Under VMWare the pass though USB connection from the phone constantly times out. Can't even sync the phone. No luck again.

Kies on Windows 7 on KVM on Linux

Well this was interesting as I've never setup USB re-direction with Spice before. Sadly still a fail as the phone wasn't detected

Kies on Windows 7 on VIrtualBox on Linux

Most progress out of all the attempts. Phone connects and I'm able to run a full backup.

When I run the upgrade I get part way through the process and the upgrade starts again

For an overview of the process see http://www.jayceooi.com/2011/09/04/how-to-upgrade-samsung-galaxy-s2-firmware-with-samsung-kies/

I get past the download screen to the processing upgrade window. It closes and the Kies software re-connects and the process starts all over again.


Samsung support
Well Samsung washed their hands immediately when I called them and told me to return the phone to telecom for a replacement as the phone was at fault. Given the number of web postings where people have similar Kies issues on bare metal windows installs I personally think that their Kies software is at fault.

Telecom Support
Once I got past the L1 and L2 teams to someone based in NZ it all went well. Their only solution at this point is to return the phone for a factory wipe and a reload by Telegistics. They weren't aware that the OS-X version of Kies won't upgrade the phone, or even manage the phone.

Tips / Suggestions
Are more than welcome at this stage.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

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  Reply # 631335 28-May-2012 10:30 Send private message

openmedia: 

Samsung support
Well Samsung washed their hands immediately when I called them and told me to return the phone to telecom for a replacement as the phone was at fault. Given the number of web postings where people have similar Kies issues on bare metal windows installs I personally think that their Kies software is at fault.


Most of Windows problems are crappy drivers implemented by companies who put those as a "will make one when we have time", making the whole thing a big mess. 

openmedia: 

Tips / Suggestions
Are more than welcome at this stage.


You don't know *ANYONE* in AKL who can let you plug your phone on a Windows machine to see if it works?






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Vodafone NZ

  Reply # 631341 28-May-2012 10:36 Send private message

I have KIES here on a PC in the office bring it to me and I will update it






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  Reply # 631370 28-May-2012 11:12 Send private message

freitasm:
You don't know *ANYONE* in AKL who can let you plug your phone on a Windows machine to see if it works?




Mostly no. Relatives have mostly gone Mac or tablet, and there is no way I'd let my phone near my niece and nephew's machines.

At work we all run Linux  (surprise surprise). I could re-image an old netbook over to Windows but I'd rather not as it doesn't have a DVD drive etc.

JohnR - I might take you up on that offer. Are you at Viaduct or France ST?




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

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  Reply # 631376 28-May-2012 11:30 Send private message

France St my number is 021323505

FYI I am on Holiday from Thursday afternoon and not in the country




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  Reply # 631508 28-May-2012 14:47 Send private message

I've successfully used a number of times ODIN under Windows XP running in Vmware on a linux host.

Although I wouldn't recommend odin unless you really know what you're doing. If you want, you can give it a try with Kies under VMware in linux, they seem to have the USB passthrough implementation reasonably good.

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  Reply # 632323 29-May-2012 23:18 Send private message

Thanks John, and if you cannot get to John in time then you can bring it to me will update it.
0272500480


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  Reply # 632965 30-May-2012 22:31 Send private message

I have used Kies and also Odin under virtual box on Ubuntu LTS 10.04. It has been a while since I configured it but can try dig out how I got it working if you have no luck with other options.

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  Reply # 632994 30-May-2012 23:28 Send private message

mmm better delete those precious numbers before they appear on stuff?



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  Reply # 634660 2-Jun-2012 15:39 Send private message

Well thanks to everyone who offered to help

In the end I managed to dig out an old laptop with Windows XP to try the upgrade again

Wouldn't let me upgrade until i'd updated Kies which took about 4 goes.

Then the upgrade took about 8 attempts, in part due to the fact that Samsung's server's must be overloaded with all the new Galaxy SIII phones connection.

Anyway other than my home screens resetting I have everything up and running. Loving the changes from Gingerbread.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

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