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128 posts

Master Geek


Topic # 105159 28-Jun-2012 10:54 Send private message

I am in New York on an XT SGS2, have set it to roaming, shows data connection I think to AT and T but pages won't load. Rang Telecom who said change APN to internet.telecom.co.nz but does not seem to help. Wifi fine.
Can anyone help please!

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Vodafone NZ

  Reply # 647491 28-Jun-2012 10:56 Send private message

Action a manual network selection to T-mobile (EDGE) and try data and let us know if that works?






128 posts

Master Geek


  Reply # 647526 28-Jun-2012 11:32 Send private message

Same issue. Do I check both data roaming and wap? In advanced for network? What should the apn be, leave at WAP.telecom or internet.teleco annoying!



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Master Geek


  Reply # 647527 28-Jun-2012 11:33 Send private message

Sorry I mean the packet data selection above the roaming selection box.

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Telecom NZ

  Reply # 647538 28-Jun-2012 11:59 Send private message

You may need to go via the Roaming Menu on the Sim Card and select "Manual" and select TNZ.




I work for Telecom, but as always my views are my own.

27 posts

Geek


  Reply # 647539 28-Jun-2012 12:02 Send private message

tallmaninthecnr: Sorry I mean the packet data selection above the roaming selection box.


Yes you will need to tick both boxes, use packet data and Data roaming also add APN in Access point names to the one telecom gave you, and also make sure green dot is selected for that apn.



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Master Geek


  Reply # 647575 28-Jun-2012 13:00 Send private message

Unsure howhow to access the Sim menu, but actually able to reply to this roaming?



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Master Geek


  Reply # 647962 29-Jun-2012 07:55 Send private message

Starting to think that its just really slow and may have been better with a local Sim!

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Subscriber

  Reply # 647988 29-Jun-2012 08:34 Send private message

I've heard that AT&T is disastrously bad in New York, so it might not be a problem with your phone at all!

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Telecom NZ

  Reply # 648017 29-Jun-2012 09:06 Send private message

tallmaninthecnr: Unsure howhow to access the Sim menu, but actually able to reply to this roaming?


Settings -> Phone -> SIM Applications -> Roaming Menu -> Manual -> TNZ -> Accept

That should sort you out.




I work for Telecom, but as always my views are my own.



128 posts

Master Geek


  Reply # 648138 29-Jun-2012 12:24 Send private message

plambrechtsen:
tallmaninthecnr: Unsure howhow to access the Sim menu, but actually able to reply to this roaming?


Settings -> Phone -> SIM Applications -> Roaming Menu -> Manual -> TNZ -> Accept

That should sort you out.


Thanks but these are not options I see on my SGS2



128 posts

Master Geek


  Reply # 648141 29-Jun-2012 12:28 Send private message

Behodar: I've heard that AT&T is disastrously bad in New York, so it might not be a problem with your phone at all!


the way it starts to load and then seems to time out I think this is probably the case. I guess it all goes back through NZ before I see the info on my phone. Sometimes it works but slowly, wifi is fine. Will see how next stop goes, just annoying from a google maps perspective.

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Telecom NZ

  Reply # 648161 29-Jun-2012 12:58 Send private message

tallmaninthecnr:
plambrechtsen:
tallmaninthecnr: Unsure howhow to access the Sim menu, but actually able to reply to this roaming?


Settings -> Phone -> SIM Applications -> Roaming Menu -> Manual -> TNZ -> Accept

That should sort you out.


Thanks but these are not options I see on my SGS2


Sorry I thought you had an iPhone (my bad!)

Under All Applications -> SIM Toolkit -> Roaming Menu -> Manual -> TNZ

And see if that works.

Otherwise I suggest you ring the roaming helpdesk on +64 3 371 0866 and they can assist you further.




I work for Telecom, but as always my views are my own.



128 posts

Master Geek


  Reply # 649323 2-Jul-2012 04:22 Send private message

I can report that 2hours nth of NY on Amtrak and normal data reception has been resumed!

I can also report that I had no response at all from 2 emails to the roaming help desk with which I am not impressed.

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  Reply # 649324 2-Jul-2012 05:45 Send private message




128 posts

Master Geek


  Reply # 649326 2-Jul-2012 06:26 Send private message

Ha had me confused there for a minute, thought you were making a joke but you were just being a dick.

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