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www.hinve.st
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Topic # 105269 30-Jun-2012 14:13 Send private message

Has anyone else recieved this letter from Telecom?
The relevant bits...

"... from Sunday 2 July,... usage meter will stop recording your usage... System upgrade... Which means for a limited time we are unable to measure your data usage... Your data allowances are not applied for the duration.
In the week starting 28 October the usage meter will begin recording usage again... Usage limits will reapply"

Woohoo, so unlimited usage for 4 months?? Glad I just bought a new 2TB drive!

Cheers,
Joseph

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  Reply # 648653 30-Jun-2012 14:32 Send private message

a 4month system upgrade?

doesn't sound right to me. Probably worth calling up to check the date isn't a typo

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  Reply # 648654 30-Jun-2012 14:33 Send private message

jofizz: Has anyone else recieved this letter from Telecom?
The relevant bits...

"... from Sunday 2 July,... usage meter will stop recording your usage... System upgrade... Which means for a limited time we are unable to measure your data usage... Your data allowances are not applied for the duration.
In the week starting 28 October the usage meter will begin recording usage again... Usage limits will reapply"

Woohoo, so unlimited usage for 4 months?? Glad I just bought a new 2TB drive!

Cheers,
Joseph



My goodness, sounds too good to be true. Alas, no letter for me yet but I will follow this thread with interrestSmile




mxpress



www.hinve.st
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  Reply # 648680 30-Jun-2012 15:48 Send private message

After much stubborn fiddling, as I am determined to only use my iPad, here is the letter.
Perhaps it is only one exchange or subset of users affected?





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  Reply # 648703 30-Jun-2012 17:03 Send private message

eh... i dont know what to make of this... 4 month upgrade





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  Reply # 648732 30-Jun-2012 18:28 Send private message

Asked someone and reply was "dates are correct", it is just for some tivo customers (this is important as not al tivo customers would have got that letter) so only the ones with the letter get this behaviour.

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Spark NZ

  Reply # 648740 30-Jun-2012 19:00 Send private message

I'm looking into this with the level 3 broadband support folks.  If you could email me your customer number and account number to pl at telecom dot co dot nz and I will look into it.




I work for Spark, but as always my views are my own.

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  Reply # 648747 30-Jun-2012 19:34 Send private message

Guys, Richard here from Telecom - not aware of this, or how many customers this has gone to. With Peter, I'll investigate and see what the story is, cheers. 




@richirvine
@telecomnz




www.hinve.st
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  Reply # 648753 30-Jun-2012 19:42 Send private message

I've made a terrible mistake!

I probably should have kept my mouth shut, I am more than happy to have unmetered broadband for 4 months, please don't take this away from me!

Cheers,
Joseph

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  Reply # 648759 30-Jun-2012 20:08 Send private message

Dates sound off to me as the 2nd of July is a Monday (I should know as its my birthday)

It would be good though if it is and even better if it happens to me *runs to mailbox to check for my letter* damm nothing

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  Reply # 648760 30-Jun-2012 20:08 Send private message

jofizz: I've made a terrible mistake!

I probably should have kept my mouth shut, I am more than happy to have unmetered broadband for 4 months, please don't take this away from me!

Cheers,
Joseph


Dont worry, I got it too.  And I work for Telecom, but have neve heard of anything like this.  Plus the dates are wrong too, Monday in the 2nd July.

Richard - I am going to PM you about ibase stuff

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  Reply # 648774 30-Jun-2012 20:42 Send private message

Spoke to Peter and explained the story: it is true and the letter having a typo on the date of course is a bit of an error!! it does affect some TiVo customers (but not all) and it is a complex bit of work that takes the time.



www.hinve.st
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  Reply # 648785 30-Jun-2012 21:03 Send private message

Well, I'm more curious than ever. Did only TiVo owners get this letter and are only TiVo users affected?
That seems very odd indeed.

Cheers,
Joseph

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  Reply # 648797 30-Jun-2012 21:22 Send private message

I thought this it is 4 months for TiVo users on BBA only. So not everyone.

But then again Telecom may have decided its easier to give free unlimited usage for all BBA users.... I wouldn't be surprised.

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  Reply # 648809 30-Jun-2012 21:55 Send private message

lxsa: I thought this it is 4 months for TiVo users on BBA only. So not everyone.

But then again Telecom may have decided its easier to give free unlimited usage for all BBA users.... I wouldn't be surprised.


S, b w i bba?


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Wannabe Geek


  Reply # 648823 30-Jun-2012 22:53 Send private message

No it is not all TiVo customers, it is some. The term BBA is a long story: it is to do with government regulations and separation etc.

And no it is only 6400 customers who will get this treatment and NOT all: the remainder will continue to be throttled / charged excess based on plan type.


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