Hi team - this letter was sent to a small sub-set of Tivo customers, because of upgrades to a number of network components, like @stagnz said.

What doesn't change is that Telecom will still associate IP addresses and times to affected customers (to comply with our BAU legal obligations). The usage meter will still be available to the affected customers, for everyone who DIDN'T receive a letter, it's service as normal.

Thanks, sorry for any confusion!