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Topic # 111336 30-Oct-2012 18:54 Send private message

Another encounter with technology gremlin here ...

Went to Telecom shop to port 2 numbers to XT ... first one ports fine as account number given was entered correctly

2nd one was a prepay so gave the guy my SIM number ...

half a day later nothing happens - he entered that i was a Voda customer instead of 2D

promises will happen in 1 hour ...

overnight nothing happens so i ring the shop - will sort it out, gave all details again
calls me back will happen in 1 hour

half a day later nothing ...

so i rang the porting team - the shop guy entered the wrong SIM digits for some reason "as 2D has more numbers than voda"

this time the porting team promises 5.25 ... at 5.45pm lost 2D service ... but XT sim NO SERVICE

question

1) i am sure iPhone 4 works with XT (Quad band?)

2) text to 300 says i am a telecom customer woo hoo

3) try ringing the number "the customer has temporarily disconnected their service"

4) ring telecom general team - the smartphone is having trouble finding our tower, it will be fine in 4 hours

????

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mjb

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  Reply # 709376 30-Oct-2012 18:59 Send private message

Switch it off, wait 30 minutes, and try again.

edit: if still not going, rinse, repeat.




contentsofsignaturemaysettleduringshipping

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Spark

  Reply # 709378 30-Oct-2012 18:59 Send private message

Hi joker97

PM me your number and I'll have a look for you if you want?

nzbnw







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Spark

  Reply # 709382 30-Oct-2012 19:07 Send private message

Also check the SIM Tool Kit (Phone > SIM Application > Manual) is set to TNZ.

nzbnw









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  Reply # 709386 30-Oct-2012 19:22 Send private message

nzbnw: Hi joker97

PM me your number and I'll have a look for you if you want?

nzbnw


pm sent thanks a million



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  Reply # 709387 30-Oct-2012 19:23 Send private message

nzbnw: Also check the SIM Tool Kit (Phone > SIM Application > Manual) is set to TNZ.

nzbnw


i can get to phone > SIM application but there is only roaming menu there no "manual"

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Spark NZ

  Reply # 709395 30-Oct-2012 19:45 Send private message

joker97:
nzbnw: Also check the SIM Tool Kit (Phone > SIM Application > Manual) is set to TNZ.

nzbnw


i can get to phone > SIM application but there is only roaming menu there no "manual"


It's under roaming menu. Manual - network tnz make sure its not sponsor.

I would assume it should be sorted soon. You can ring the mobile helpdesk and ask them.

And still no joy I can sort it out tomorrow. Email me pl at telecom dot co dot nz and I can check if its still not sorted.

But I am pretty sure it soon should be.




I work for Spark, but as always my views are my own.

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Spark

  Reply # 709401 30-Oct-2012 19:53 Send private message

plambrechtsen:
It's under roaming menu. Manual - network tnz make sure its not sponsor. 


Blah! I don't use an iPhone and it's different from phone to phone. I don't think this is the problem however.

nzbnw









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  Reply # 709413 30-Oct-2012 20:04 Send private message

Sorry ... Not very smart here either!



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  Reply # 709419 30-Oct-2012 20:13 Send private message

Ok need to confess here shoved it into the galaxy s2 and it bloody works!

My wife's iphone 4 is not using 850MHz for some reason ...



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  Reply # 709423 30-Oct-2012 20:13 Send private message

Should it?

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Spark

  Reply # 709426 30-Oct-2012 20:16 Send private message

joker97: Should it?


Well If I ring your number I'm now getting to voicemail which is different to before I tried things on my end, so somethings happened.

On the iPhone, is 3G enabled? Can just for completeness can you check the SIM settings again, maybe even turn it to sponsor and then back?

nzbnw









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  Reply # 709427 30-Oct-2012 20:16 Send private message

Ah ... 3g was off ... I need to dig a hole and hide ... Tried to not let it use data until i bought the 19 pack and must have hit the darn button by accident

SORRY



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  Reply # 709431 30-Oct-2012 20:18 Send private message

Well ... At least i didnt blame anyone ... Did i? We all make mistakes!

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Spark

  Reply # 709433 30-Oct-2012 20:18 Send private message

No worries, you're not the 1st and you won't be the last.

If you topup I'm happy to add the Value Pack for you if you wish?

nzbnw







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  Reply # 709435 30-Oct-2012 20:25 Send private message

as telecom is a pure 3G network turning off 3G can cause problems like you had :)





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