NonprayingMantis:surfisup1000: "Telecom will offer free nationwide landline calls on Christmas Day to make up for widespread broadband outages that affected up to two thirds of its customers last week."
I'm on free nationwide calling, so , no compensation for me!
Because telecom are not taking a financial hit for such outages they may take less care than otherwise in future.
Not taking a financial hit?
I appreciate that you won’t be gaining anything (which is why the offer is just silly), but most people wouldn’t be on the unlimited calling packages and so would normally be making quite a bit of calling on xmas day to family around NZ, which will now generate no revenue for Telecom. So they are definitely taking a financial hit. Whether the financial hit is for the appropriate people is another matter (yes in some cases, no in others)
It is speculation to guess how many are on free calling. My opinion is that telecom are still taking the cheap option . I'm sure in past years they have often given special xmas rates anyway.
I liken Telecoms offer to me ordering an inedible Burger combo meal at McDonalds. On complaining, McDonalds cooks up a chicken nugget gives it to a total stranger.
I'm not saying that telecom are not taking it seriously, but, I'd be more inclined to believe this if they gave a refund.
If the cost of outages were quantified then telecom would perhaps invest in additional testing (or less, if the cost of an outage is less than the cost of extra testing).