Telecom broadband down again 2012-12-11 21:45

Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › Telecom broadband down again 2012-12-11 21:45

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221 posts

Master Geek

Reply # 730895 11-Dec-2012 22:10
I feel sorry for those tier 1 + 2 support guys, I bet their on call phones must be running red hot. Those twitter guys will be busy too.

Damager

1834 posts

Uber Geek

Subscriber

Reply # 730897 11-Dec-2012 22:13
I take it every one affected posting on this thread is on their mobile or 3g tablet? - Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P - AT&T Galaxy S Captivate 16GB on XT (now with brother) - Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2 - Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free' - What's next??? S3?

josephhinvest

www.hinve.st
720 posts

Ultimate Geek

Trusted

Subscriber

Reply # 730900 11-Dec-2012 22:14
AKLWestie: Joseph, where are you located? Titirangi

funnyfela

83 posts

Master Geek

Reply # 730901 11-Dec-2012 22:14
Mobile ;)

maxeon

112 posts

Master Geek

Reply # 730903 11-Dec-2012 22:16
Same here Flat Bush

josephhinvest

www.hinve.st
720 posts

Ultimate Geek

Trusted

Subscriber

Reply # 730904 11-Dec-2012 22:16
Damager: I take it every one affected posting on this thread is on their mobile or 3g tablet? Yes presumably, I am. iPad/2degrees. First world problems eh, I have to use my high speed mobile broadband instead of my high speed land line broadband. Cheers, Joseph

maxeon

112 posts

Master Geek

Reply # 730905 11-Dec-2012 22:16
Same here Flat Bush

AKLWestie

221 posts

Master Geek

Reply # 730908 11-Dec-2012 22:17
Damager: I take it every one affected posting on this thread is on their mobile or 3g tablet? You are right. Funny thing is I am using telecom 3g

maslink

16 posts

Geek

Reply # 730909 11-Dec-2012 22:17
For what it's worth, down in Timaru as well... And yes, posting from my 3G tablet.

plambrechtsen

897 posts

Ultimate Geek

Trusted

Telecom NZ

Reply # 730911 11-Dec-2012 22:18
AKLWestie: I feel sorry for those tier 1 + 2 support guys, I bet their on call phones must be running red hot. Those twitter guys will be busy too. Not much we can do, apart from keep you peeps up to date. When I know more.. I'll update you. I work for Telecom, but as always my views are my own.

Eimaj

3 posts

Wannabe Geek

Reply # 730912 11-Dec-2012 22:19
No ppp in Sunnyvale );

quandum

164 posts

Master Geek

Reply # 730913 11-Dec-2012 22:19
+1 Failures at Mt. Eden Sandringham Newton Manukau Botany Alfriston East Tamaki

riahon

769 posts

Ultimate Geek

Reply # 730914 11-Dec-2012 22:21
I am in Hamilton and unaffected. I was not affected by this mornings outage as well so it appears to be a deja vu moment.

jaidevp

129 posts

Master Geek

Trusted

Telecom NZ

Reply # 730915 11-Dec-2012 22:22
virtuadude: Me too, in Albany at the moment. Happened pretty much at 9:45pm too. It was out last night from about 1am until 8am-ish!! Telecom tier 1 support had hundreds of calls she said last night and don't even get someone to work on it until after 7am. Fair enough it's one person but that many and they won't sort out a probably simple authentication issue on their end? Now I'm on hold to speak to tier 1 - their recording said it was resolved. not so. And they will keep me on hold another hour so that tier 2 can go home for the night and not have to escalate it until the next day with yet another 8hrs without Internet. I'm only holding on in the hopes I can convince tier 1 to escalate and solve it before they take off for the whole night and leave us on the dark side of the moon in this internet blackout... grr Hi sorry for the issues, however I can assure you the techs will not stop working on the issue until it has been resolved, they do not stop overnight and resume in the morning. I can also assure you that this is not a simple authentication issue.

quandum

164 posts

Master Geek

Reply # 730919 11-Dec-2012 22:23
jaidevp: virtuadude: Me too, in Albany at the moment. Happened pretty much at 9:45pm too. It was out last night from about 1am until 8am-ish!! Telecom tier 1 support had hundreds of calls she said last night and don't even get someone to work on it until after 7am. Fair enough it's one person but that many and they won't sort out a probably simple authentication issue on their end? Now I'm on hold to speak to tier 1 - their recording said it was resolved. not so. And they will keep me on hold another hour so that tier 2 can go home for the night and not have to escalate it until the next day with yet another 8hrs without Internet. I'm only holding on in the hopes I can convince tier 1 to escalate and solve it before they take off for the whole night and leave us on the dark side of the moon in this internet blackout... grr Hi sorry for the issues, however I can assure you the techs will not stop working on the issue until it has been resolved, they do not stop overnight and resume in the morning. I can also assure you that this is not a simple authentication issue. What is the actual issue?

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