AKLWestie: I think we might have a mini baby boom in 9 months time.

jaidevp:

virtuadude: Me too, in Albany at the moment. Happened pretty much at 9:45pm too. It was out last night from about 1am until 8am-ish!!

Telecom tier 1 support had hundreds of calls she said last night and don't even get someone to work on it until after 7am. Fair enough it's one person but that many and they won't sort out a probably simple authentication issue on their end? Now I'm on hold to speak to tier 1 - their recording said it was resolved. not so. And they will keep me on hold another hour so that tier 2 can go home for the night and not have to escalate it until the next day with yet another 8hrs without Internet.

I'm only holding on in the hopes I can convince tier 1 to escalate and solve it before they take off for the whole night and leave us on the dark side of the moon in this internet blackout... grr

Hi sorry for the issues, however I can assure you the techs will not stop working on the issue until it has been resolved, they do not stop overnight and resume in the morning.  I can also assure you that this is not a simple authentication issue.

virtuadude: [snip]
Thank you for replying, but you can understand my unease when the call center tier 1 tells me that everyone who can fix it goes home at 11pm and I've just been disconnected after waiting 48 minutes on hold and we are 12 minutes away from no help til morning time according to 1st tier. Tier 1 said it was a simple authentication issue yesterday but no one could fix it until 7am when they get back and lo and behind it was fixed by 8amish.

I don't mean to be difficult and I understand more is going on than I know to resolve this, but not having an eta really is a problem. I can't work since work requires Internet and I can't watch tv since that does too for me. It's a big deal for me when the outage is > 2hrs.

Thanks for your help and any info you can provide helps! My world doesn't stop at night time and I wish I had a morr stable connection. Hence the back up Vodafone I'm writing you on...