Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13


384 posts

Ultimate Geek
+1 received by user: 34

Trusted

  Reply # 730920 11-Dec-2012 22:24 Send private message

I think we might have a mini baby boom in 9 months time.

1545 posts

Uber Geek
+1 received by user: 38

Trusted

  Reply # 730921 11-Dec-2012 22:27 Send private message

I'm posting this from a Telecom DSL connection in Taradale Napier, Though I wasn't affected with this morning outage either.

16355 posts

Uber Geek
+1 received by user: 1340

Trusted
Vodafone NZ

  Reply # 730922 11-Dec-2012 22:27 Send private message

AKLWestie: I think we might have a mini baby boom in 9 months time.


Are you getting a leg over?




69 posts

Master Geek


  Reply # 730923 11-Dec-2012 22:27 Send private message

ADSL down in New Lynn.

Couldn't connect through to the Call Centre after three attempts so will leave it...

Me and two others are on 2degrees mobile broadband currently while we wait for a fix.

dpw

737 posts

Ultimate Geek
+1 received by user: 5

Trusted

  Reply # 730924 11-Dec-2012 22:28 Send private message

We're in North Canterbury, affected by the one last night/early this morning and it's buggered again now.




Android user, .NET developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

http://savitarbernese.com

18 posts

Geek


  Reply # 730926 11-Dec-2012 22:30 Send private message

Out in Hamilton thank god for my 3G
Poxy telecom ....??????????????

17 posts

Geek


  Reply # 730927 11-Dec-2012 22:33 Send private message

Likewise in Hillsborough Auckland -I'm getting a PPP LCP failure

2440 posts

Uber Geek
+1 received by user: 501

Subscriber

  Reply # 730930 11-Dec-2012 22:37 Send private message

need to get bitter and twisted over it. Sheesh some people do over react

Oopps wrong quote, sorry




Galaxy S5 G900F
Samsung (custom)  KITKAT 4.4.2 

Galaxy Gear 2  Smart watch (great gadget )





97 posts

Master Geek

Trusted

  Reply # 730931 11-Dec-2012 22:40 Send private message

Down in Massey, West Auckland. :(

369 posts

Ultimate Geek
+1 received by user: 4


  Reply # 730932 11-Dec-2012 22:42 Send private message

Out here in palmy as well, and having to post using 3g.



384 posts

Ultimate Geek
+1 received by user: 34

Trusted

  Reply # 730933 11-Dec-2012 22:44 Send private message

I think those pocket wifi and 3g USB sticks will be selling like hot cake tomorrow.

40 posts

Geek


  Reply # 730935 11-Dec-2012 22:49 Send private message

jaidevp:
virtuadude: Me too, in Albany at the moment. Happened pretty much at 9:45pm too. It was out last night from about 1am until 8am-ish!!

Telecom tier 1 support had hundreds of calls she said last night and don't even get someone to work on it until after 7am. Fair enough it's one person but that many and they won't sort out a probably simple authentication issue on their end? Now I'm on hold to speak to tier 1 - their recording said it was resolved. not so. And they will keep me on hold another hour so that tier 2 can go home for the night and not have to escalate it until the next day with yet another 8hrs without Internet.

I'm only holding on in the hopes I can convince tier 1 to escalate and solve it before they take off for the whole night and leave us on the dark side of the moon in this internet blackout... grr


Hi sorry for the issues, however I can assure you the techs will not stop working on the issue until it has been resolved, they do not stop overnight and resume in the morning.  I can also assure you that this is not a simple authentication issue.




Thank you for replying, but you can understand my unease when the call center tier 1 tells me that everyone who can fix it goes home at 11pm and I've just been disconnected after waiting 48 minutes on hold and we are 12 minutes away from no help til morning time according to 1st tier. Tier 1 said it was a simple authentication issue yesterday but no one could fix it until 7am when they get back and lo and behind it was fixed by 8amish.

I don't mean to be difficult and I understand more is going on than I know to resolve this, but not having an eta really is a problem. I can't work since work requires Internet and I can't watch tv since that does too for me. It's a big deal for me when the outage is > 2hrs.

Thanks for your help and any info you can provide helps! My world doesn't stop at night time and I wish I had a morr stable connection. Hence the back up Vodafone I'm writing you on...

1734 posts

Uber Geek
+1 received by user: 325

Trusted
Spark NZ

  Reply # 730936 11-Dec-2012 22:49 Send private message

From initial reports it looks like the same issue that was experienced this morning.  So only half of the customer base, and unfourtunately the same customer base impacted this morning.

Tech's are working on it and should be able to update shortly.




I work for Spark, but as always my views are my own.

7189 posts

Uber Geek
+1 received by user: 397


  Reply # 730941 11-Dec-2012 22:55 Send private message

Also down in Wellington. I see the telecom support page again doesn't note the problem yet it has been down for over an hour. It says it s all clear and only notes the issue this morning. How hard is it to update it? If t wasn't for geekzone I wouldn't have known if it was my connection or an ISP problem.

1875 posts

Uber Geek
+1 received by user: 431

Trusted
Spark NZ

  Reply # 730946 11-Dec-2012 23:02 Send private message

virtuadude: [snip]
Thank you for replying, but you can understand my unease when the call center tier 1 tells me that everyone who can fix it goes home at 11pm and I've just been disconnected after waiting 48 minutes on hold and we are 12 minutes away from no help til morning time according to 1st tier. Tier 1 said it was a simple authentication issue yesterday but no one could fix it until 7am when they get back and lo and behind it was fixed by 8amish.

I don't mean to be difficult and I understand more is going on than I know to resolve this, but not having an eta really is a problem. I can't work since work requires Internet and I can't watch tv since that does too for me. It's a big deal for me when the outage is > 2hrs.

Thanks for your help and any info you can provide helps! My world doesn't stop at night time and I wish I had a morr stable connection. Hence the back up Vodafone I'm writing you on...


I'm sorry our helpdesk clearly gave you the wrong information about the fix process. I've seen the nearly quarter hour updates from the issue last night and the timestamps on the notes show that several people were working through the night on a complicated issue.

Clearly the current issue is related to the issue last night... (whether or not it's a recurrence or related to a capacity issue etc will have to wait until the dissemination of the root cause tomorrow)

Whatever the case, I can absolutely assure you that this has the full attention of the right people, and there's _NO WAY_ work is stopping on this until it's solved.

Sorry I can't provide an ETA either. It's not as simple as turning something off and on again. The systems involved process a staggering number of transactions and even under emergency conditions, working on systems like these requires patience and consideration.

Regards
Neil G

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by gzt on 22-Sep-2014 15:42 (411 replies)
Pages... 26 27 28


GCSB Surveillance Vans?
Created by snowball, last reply by jjnz1 on 22-Sep-2014 21:48 (40 replies)
Pages... 2 3


Geekzone giveaway: ADATA SSD SP610 256GB and ADATA PV110 Power Bank
Created by freitasm, last reply by Elpie on 22-Sep-2014 23:15 (38 replies)
Pages... 2 3


Festival of Democracy
Created by gzt, last reply by sdav on 22-Sep-2014 23:31 (126 replies)
Pages... 7 8 9


Predict E(l)ection 2014 & win
Created by nakedmolerat, last reply by Geektastic on 22-Sep-2014 23:10 (83 replies)
Pages... 4 5 6


Electrical cable recall
Created by freitasm, last reply by richms on 22-Sep-2014 19:08 (17 replies)
Pages... 2


TV for under $1000?
Created by TeaLeaf, last reply by richms on 22-Sep-2014 20:46 (16 replies)
Pages... 2


IOS8 - Network Load
Created by FireEngine, last reply by raytaylor on 20-Sep-2014 16:55 (45 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.