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Topic # 112576 13-Dec-2012 09:45 Send private message

When Telecom limits your connection speed due to going over cap, when does the speed return to full speed? At midnight on the plan rollover date? I'd expect so, but, I've not been speed limited before. 

I'm wondering if telecom changed the speed limiting method with their recent 'migration' that caused the outages. Sometimes they do not speed limit if you go over on the last day of your plan, but, now, it appears they might have changed this. 

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Spark NZ

  Reply # 731809 13-Dec-2012 09:48 Send private message

You're normally throttled as soon as (within 30 mins) you go over your cap.

On the unthrottling it's within 3 hours of your anniversary date... So normally I have seen reports of folks being unthrottled for the day before their anniversary date..

None of the recent upgrades should have changed any of the throttling process.




I work for Spark, but as always my views are my own.



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  Reply # 731908 13-Dec-2012 11:21 Send private message

plambrechtsen: You're normally throttled as soon as (within 30 mins) you go over your cap.

On the unthrottling it's within 3 hours of your anniversary date... So normally I have seen reports of folks being unthrottled for the day before their anniversary date..

None of the recent upgrades should have changed any of the throttling process.


Thanks for the answer :)


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  Reply # 732320 13-Dec-2012 23:17 Send private message

Telecom doesn't legally have to unthrottle you until the first day of your new billing month.

What happens in practice is that you should be unthrottled on the last day of your billing cycle before 7-8am.





My views are my own, and may not necessarily represent those of my employer.

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  Reply # 732580 14-Dec-2012 14:16 Send private message

cbrpilot: Telecom doesn't legally have to unthrottle you until the first day of your new billing month.

What happens in practice is that you should be unthrottled on the last day of your billing cycle before 7-8am.


For the moment... but that's all due to change isn't it Dave :)




I work for Spark, but as always my views are my own.



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  Reply # 732586 14-Dec-2012 14:30 Send private message

cbrpilot: Telecom doesn't legally have to unthrottle you until the first day of your new billing month.

What happens in practice is that you should be unthrottled on the last day of your billing cycle before 7-8am.



I was unthrottled around midday of my last day before plan roll over.  Pleasantly surprised.   

The slowdown seems to be worse than dial-up -- some webpages wouldn't load as they would time out so I was pleased to be unthrottled. 

Or, maybe it is just modern websites assume people have broadband. 






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  Reply # 732603 14-Dec-2012 14:56 Send private message

That chimes with my (unscientific) experience of not being throttled if go over the limit on the last afternoon of billing cycle.

I understand the throttled speed will be increasing to 128kbs at some point soon, it was briefly published when the new broadband plans were published on the Telecom website, before being changed back to 64kbs.

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  Reply # 734681 19-Dec-2012 07:05 Send private message

Any experience on how long plan changes take? Was throttled last night, the day the family arrives from overseas. Now no broadband for them to finish work stuff today. I did a plan change last night over the phone, but still no change this morning. New month is tomorrow, so just bad timing I guess.

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  Reply # 734692 19-Dec-2012 08:01 Send private message

how offen are the reading taken? can xtra gaurentee a reading is taken, say two minutes from the end on the users month end date? as from the posts above people say the cap comes off on the last day of the users month.

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  Reply # 734693 19-Dec-2012 08:07 Send private message

cbrpilot: Telecom doesn't legally have to unthrottle you until the first day of your new billing month.

Other than the Fair Trading Act and a few other general principles around contracts and advertised service, I don't think you will find much legislation relating to the time/date of unthrottling an internet connection.

Seeing "legally" this, and "legally" that bandied around as if it's a lawyer with a passed bill makes me laugh.

Yes, they "should" unthrottle you at the right time, and if they don't, an eventual remedy could be legal action, but a judge or the police would laugh you out the door unless it was a severe ongoing issue, that had failed at mediation with the likes of the TDRS.




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  Reply # 734719 19-Dec-2012 09:04 Send private message

grb67: Any experience on how long plan changes take? Was throttled last night, the day the family arrives from overseas. Now no broadband for them to finish work stuff today. I did a plan change last night over the phone, but still no change this morning. New month is tomorrow, so just bad timing I guess.


If it's still throttled then you can ring up the helpdesk on 0800 225598 and they should be able to check the current situation, and run a service order on the spot if it's wrong to unthrottle you.




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  Reply # 734721 19-Dec-2012 09:11 Send private message

anyone whos waiting to be unthrottled...I assume you have restarted your modem?

Out of curiosity, how big are your data plans and do you all set warning limits on your modems? (most have this feature).

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  Reply # 734768 19-Dec-2012 09:53 Send private message

Gooseybhai: anyone whos waiting to be unthrottled...I assume you have restarted your modem?

Out of curiosity, how big are your data plans and do you all set warning limits on your modems? (most have this feature).


True... a restart of your modem will also pick up the policy change...




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  Reply # 734788 19-Dec-2012 10:15 Send private message

johny99: how offen are the reading taken? can xtra gaurentee a reading is taken, say two minutes from the end on the users month end date? as from the posts above people say the cap comes off on the last day of the users month.


According to the usage meter, it is updated every hour.  I recall that there was a disclaimer on the usage meter saying something to the effect of at the end of your billing month, if you want to guarantee that your usage is billed to the correct month, best to restart your modem just before midnight.  That message seems to have disappeared though.

I could be wrong ....




My views are my own, and may not necessarily represent those of my employer.

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