Not receiving PXT's intermittently

Technofreak

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Topic # 113100 6-Jan-2013 15:06
Both my wife and I are on the XT (now smartphone network) she has an Nokia N8 and I an E7. When ever she sends me a PXT (multimedia message) when my phone is offline I never end up receiving the PXT. All other TXT's that are sent while the phone is offline come through OK when the phone is back on line. Is anyone else having this problem? Is it a network problem? Is it a setting issue with the messaging on my phone/my wife's phone? Nokia 920 Nokia N9 Nokia E7 HP Touchpad Dell Inspiron 14z i5

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Vodafone NZ

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Reply # 740698 6-Jan-2013 16:46
Will not be a setting issue or they would not come thru at all, Call Telecom and log a fault with examples that have not shown up so logs can be checked on the MMSC. Systems Engineer Vodafone NZ https://community.vodafone.co.nz/

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Reply # 740701 6-Jan-2013 16:50
Oh just thought about a message setting you could check under Multi media message settings on the handsets message expiry time Systems Engineer Vodafone NZ https://community.vodafone.co.nz/

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Reply # 740730 6-Jan-2013 19:47
Only setting I can see the resembles "message expiry time"is "message validity" which is set to maximum. Nokia 920 Nokia N9 Nokia E7 HP Touchpad Dell Inspiron 14z i5

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Reply # 740732 6-Jan-2013 19:49
That's the one so by default most networks are 72 hours Systems Engineer Vodafone NZ https://community.vodafone.co.nz/

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Telecom NZ

Reply # 740747 6-Jan-2013 20:12
Can you login to mmsgallery.telecom.co.nz and see if you can see the pictures in there? I work for Telecom, but as always my views are my own.

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Reply # 740749 6-Jan-2013 20:24
plambrechtsen: Can you login to mmsgallery.telecom.co.nz and see if you can see the pictures in there? Is that www before the mmsgallery. How do I log in? What login name, password would I use? Your Telecom? Not sure I have one of those. Nokia 920 Nokia N9 Nokia E7 HP Touchpad Dell Inspiron 14z i5

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Reply # 740793 6-Jan-2013 22:27
Managed to get into the MMSGallery. Interesting, there's pics there I didn't get and others that I did, Of the one's I did get the date shown in the gallery is a day out, it is showing as being sent the day before they were actually sent. Rather odd. One's easy to prove the date, as it's a screen shot of something that has the date stamp on it. Nokia 920 Nokia N9 Nokia E7 HP Touchpad Dell Inspiron 14z i5