Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



4788 posts

Uber Geek
+1 received by user: 126

Trusted

Topic # 113114 7-Jan-2013 09:14 Send private message

Hi, Not sure if this is the right place, but...

I have two sets of parents, mine + inlaws, swapping from legacy xnet plans to Telecoms new $75 and $85 broadband plus home line plans.  Presently they have both made their phone calls to Telecom to sign up for their deal (both were with Telecom for their landline component anyway).

I'm just wondering what the steps are behind the scenes to achieve this?

As in, are there any wiring changes required in the field? 
When do they contact xnet to advise them their services are no longer required?
How long are they likely to be without a broadband connection etc?

All that sort of stuff.

Create new topic
1745 posts

Uber Geek
+1 received by user: 338

Trusted
Spark NZ

  Reply # 740861 7-Jan-2013 09:28 Send private message

Worth checking with xnet first as they may need 30 days notification first saying that you are intending to move.

Then after that just get Telecom to handle the whole move.

Normally you would only be off for a few hours during the provisioning change and reboot / replace the router depending on what you want to do.

For Telecom now you don't need a username / password so it just authenticates via the line you're coming in via.




I work for Spark, but as always my views are my own.



4788 posts

Uber Geek
+1 received by user: 126

Trusted

  Reply # 740862 7-Jan-2013 09:30 Send private message

OK thanks, I'll get them onto the formal xnet notification of departure...

2617 posts

Uber Geek
+1 received by user: 88

Trusted
Spark NZ

  Reply # 740871 7-Jan-2013 09:52 Send private message

If they use Xnet email, check that they will cancel that or if they keep it, check if there will be ongoing email charges. As you wont have any other services, there is bound to be.



4788 posts

Uber Geek
+1 received by user: 126

Trusted

  Reply # 740876 7-Jan-2013 09:59 Send private message

tdgeek: If they use Xnet email, check that they will cancel that or if they keep it, check if there will be ongoing email charges. As you wont have any other services, there is bound to be.


Yeah I'm using this as a line in the sand to get them to change to gmail or hotmail/outlook web email.  I want them to close those xnet email accounts so they are finally not tied to any ISP.



4788 posts

Uber Geek
+1 received by user: 126

Trusted

Reply # 744117 13-Jan-2013 16:49 Send private message

All done Smile

2x parents/inlaws moved to Telecom.  New modems were extremely easy to setup and both did this on their own.  I went and finished off the wireless bit and the email migration.

Laptop running Vista didn't work with the new modem, but came right eventually after upgrading the wireless chipset driver. 

'Windows Live Mail' on Windows 7 doesn't export contacts in a format that Hotmail/Outlook.com imports without a bit of excel manipulation.

Running ADSL 2+ now and much faster than the older capped upload xnet plan.

Thanks.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

House Auctions
Created by t0ny, last reply by Geektastic on 24-Oct-2014 22:59 (33 replies)
Pages... 2 3


Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by Lyderies on 24-Oct-2014 23:20 (65 replies)
Pages... 3 4 5


Neon - Sky's new streaming service
Created by JarrodM, last reply by Ronin on 24-Oct-2014 22:40 (19 replies)
Pages... 2


Spark Socialiser
Created by freitasm, last reply by freitasm on 22-Oct-2014 18:39 (34 replies)
Pages... 2 3


VDSL, which router/modem sub $200?
Created by TeaLeaf, last reply by TeaLeaf on 24-Oct-2014 23:26 (16 replies)
Pages... 2


30 too old to get into IT?
Created by Interslice, last reply by shk292 on 24-Oct-2014 20:39 (16 replies)
Pages... 2


American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by Geektastic on 24-Oct-2014 23:11 (108 replies)
Pages... 6 7 8



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.