Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




431 posts

Ultimate Geek
+1 received by user: 134

Subscriber

Topic # 21813 7-May-2008 15:13 Send private message

Hi all,
We've got a few cellphones at work, and a few days ago a worker came to us with an unusual problem.  She was receiving a lot of calls and voicemails from people (all over NZ), who said that she had tried to call them.  Their CallerID units were showing her cellphone number as a missed call, so they were "calling back".

Now our user knew that she hadn't called anyone, and no-one else had access to the phone.  A quick check of the call log showed that no outgoing calls had been placed.  She was receiving up to a dozen of these calls a day.  To make matters worse, this cellphone is designated as our "emergency" phone, so she had to drop what she was doing and answer it each time it rang.

Thankfully, a few callers left some clues as to what was happening.  It appears as though a tele-marketing firm based in India was the source of the calls.  The international prefix is not displayed on CallerID units here, so it only displayed the "local" Indian STD code and then the number, which resulted in the CallerID units displaying "02127xxxxxx".  As the people out there hit reply, they would dial our number, and be confused and annoyed that we hadn't actually called them.

Is there anything we can do?  Or are we at the mercy of the tele-marketers using a different originating phone number?  We may have to change numbers for this user, as they are being bombarded with "return calls", which are wasting everyone's time.

Does anyone here have a solution, or at least an understanding of how CallerID works when international borders are crossed?  I've contacted Vodafone, but they are effectively out of the loop with this, and Telecom were unable to help.


Create new topic
1549 posts

Uber Geek
+1 received by user: 96


  Reply # 129158 7-May-2008 15:41

Telecom used to replace Intl numbers coming through its gateway with "0000". Detail

3569 posts

Uber Geek
+1 received by user: 62

Trusted
WorldxChange

  Reply # 129163 7-May-2008 16:01 Send private message

Basically there will be nothing that you can do you would have to know who is delivering the acll and through which network, there are mltiple carries in New Zealand now who can hand this call of locally and it could be coming from any one, some carriers will present international traffic as 0000 to avoid confusion but some don't have the capabilites to do this or are not bothered, others times offshore carriers may require you to present true CLI but this does appear to be very unfortunate due to it being an outsourced call centre, I would recommend trying Telecom first as they will generally be one of the major providers for inbound international and explaining your situation (you may get lucky) to see if they can take a look in their international area but it is a long shot as genearlly Telecom will present 0000.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Bad lower back.
Created by TimA, last reply by TimA on 29-Jan-2015 14:04 (73 replies)
Pages... 3 4 5


Am I going down? App for the fearful of flying.
Created by networkn, last reply by Sideface on 29-Jan-2015 23:07 (47 replies)
Pages... 2 3 4


I have had enough of Vodafone Customer Service... which ISP is for me?
Created by andrewinwlg, last reply by michaelmurfy on 28-Jan-2015 20:10 (23 replies)
Pages... 2


Police Speed Campaign - Summer 2014/2015
Created by nzkiwiman, last reply by blakamin on 29-Jan-2015 19:10 (143 replies)
Pages... 8 9 10


New to VDSL and wondering if I can change where the modem connects in the house
Created by Valcor, last reply by quickymart on 29-Jan-2015 20:59 (17 replies)
Pages... 2


AdBlockers on Geekzone
Created by freitasm, last reply by wally22 on 29-Jan-2015 09:55 (69 replies)
Pages... 3 4 5


Spark customers get Lightbox free for 12 months
Created by freitasm, last reply by ARK on 27-Jan-2015 16:35 (137 replies)
Pages... 8 9 10


Windows 10 News - 22 Jan
Created by Regs, last reply by joker97 on 29-Jan-2015 07:10 (131 replies)
Pages... 7 8 9



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.