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72 posts

Master Geek


Topic # 27111 14-Oct-2008 20:10 Send private message

Today I recieved a call from some guy at Telecom trying to give me a free ADSL2 capable modem. I told him that I already have one and enquired more about ADSL2. He told me that ADSL2 is in my area and that being on the Xtra unlimited plan I am entitled to an upgrade to ADSL2 and that all I had to do was call the helpdesk to get them to set it up. So I called the helpdesk and they tell me something completely different and that I have to upgrade to some other plans if I want ADSL2 speeds.
So can any of you guys confirm which of these is true if any?
Thanks.

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Reply # 171138 14-Oct-2008 20:18 Send private message

Why not just check out on the plans on the Telecom website




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  Reply # 171143 14-Oct-2008 20:26 Send private message

lanks: Today I recieved a call from some guy at Telecom trying to give me a free ADSL2 capable modem. I told him that I already have one and enquired more about ADSL2. He told me that ADSL2 is in my area and that being on the Xtra unlimited plan I am entitled to an upgrade to ADSL2 and that all I had to do was call the helpdesk to get them to set it up. So I called the helpdesk and they tell me something completely different and that I have to upgrade to some other plans if I want ADSL2 speeds.
So can any of you guys confirm which of these is true if any?
Thanks.


When you say the 'Xtra unlimited plan' are you talking about Go Large? From memory I seem to remember Go Large having an upload speed cap of 128kbps, which means it does not take advantage of ADSL2+ speeds. 128kbps upload effectively caps the download speed at 4.2Mbps.

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  Reply # 171144 14-Oct-2008 20:28 Send private message

The Go-Large plan is a fullspeed down, 128kbps upload broadband connection (its also managed traffic too). The 128kbps upload is a limiting factor, it won't allow you to achieve the maximum speeds on DSL1, yet alone DSL2+.  You may benefit from the DSL2+ technology, but possibly in terms of pure speed.

A fullspeed-fullspeed connection will change that though.




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Master Geek


  Reply # 171152 14-Oct-2008 20:45 Send private message

Ok thanks for the quick reply I guess the Telecom guy was just clueless as to what he was talking about.

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  Reply # 171157 14-Oct-2008 20:53 Send private message

lanks: Ok thanks for the quick reply I guess the Telecom guy was just clueless as to what he was talking about.


Ask next time if they work for Telecom NZ or are they ringing on behalf of them




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Ultimate Geek


  Reply # 171166 14-Oct-2008 22:00 Send private message

Sounds like one of the commission-based call centres that both Vodafone and Telecom employ. Their staff are overzealous as they have strict sign-up targets. Once they realise they won't make a sale they're quick to direct you elsewhere, regardless of your needs. This creates some confusion as often the call centre doesn't know every correct process to advise you of. In this case, they probably did the right thing to direct you to your helpdesk.

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  Reply # 171167 14-Oct-2008 22:03 Send private message





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  Reply # 171176 14-Oct-2008 22:49

manhinli: Looking more genuine now: http://forum.vodafone.co.nz/index.php?showtopic=416&view=findpost&p=4632


They've been sending Thomson modems to users on the Go plan without any upload speed change. I think I'd wait for more than something on a Vodafone forum before accepting that Go Large was going FS/FS.

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  Reply # 171179 14-Oct-2008 22:51 Send private message

Bung:
manhinli: Looking more genuine now: http://forum.vodafone.co.nz/index.php?showtopic=416&view=findpost&p=4632


They've been sending Thomson modems to users on the Go plan without any upload speed change. I think I'd wait for more than something on a Vodafone forum before accepting that Go Large was going FS/FS.

That was just an addition to the story, not a total confirmation.




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  Reply # 171182 14-Oct-2008 23:21 Send private message

Details of the free ADSL2+ modem offer are at http://www.telecom.co.nz/modemoffer

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