Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



143 posts

Master Geek

Trusted
Subscriber

Topic # 51811 1-Dec-2009 14:45 Send private message

My Neighbour some months ago signed up for the Telecom Total Home package.
After using this plan for a period it became evident that 10 GB Broadband was not enough, so they have upgraded their broadband to the Pro Broadband.  This option is available when you look on the telecom web site. - http://www.telecom.co.nz/content/0,6845,206398-204546,00.html

She is now being told that because she is no longer on the 10 GB plan, then the unlimited national free phone calls are no longer available.

Can anyone confirm if this is correct?





_Allan (my blogmy tweetscompany tweetscompany web site)
           Geekzone Speedtest  -  Download: 16.28 mbps  Upload: 5.86 Mbps

Create new topic
2328 posts

Uber Geek
+1 received by user: 4

Trusted

  Reply # 278348 1-Dec-2009 15:28 Send private message

You can add the pro Plan for $30 more on Total Home, $40 more on Total Home Light or $50 more on Total Home Starter.

http://www.telecom.co.nz/content/0,6845,206398-204546,00.html 

Look under optional Broadband extra's.

nzbnw







7519 posts

Uber Geek
+1 received by user: 232

Trusted
Subscriber

  Reply # 278433 1-Dec-2009 18:16 Send private message

Sounds like a confused CSR to me


You can see the optional upgrades clearly enough on the bottom of the compare packages page for the Total Home plans.

http://www.telecom.co.nz/content/0,8748,206401-204546,00.html










143 posts

Master Geek

Trusted
Subscriber

  Reply # 278508 1-Dec-2009 21:44 Send private message

Well as it turned out there may have been a communication problem with the telecom operator my Neighbour spoke to the other day.

This afternoon the problem was resolved by simply ringing 123 again and this time speaking to a completely different operator.

They now are back on the Total Home plan with free toll calls and the bigger broadband plan!





_Allan (my blogmy tweetscompany tweetscompany web site)
           Geekzone Speedtest  -  Download: 16.28 mbps  Upload: 5.86 Mbps



143 posts

Master Geek

Trusted
Subscriber

  Reply # 278510 1-Dec-2009 21:46 Send private message

I have many time found that if you do not get the answer you want to hear from telecom, simply ring back straight away and ask the same questions with another operator and eventually the issues will get resolved!





_Allan (my blogmy tweetscompany tweetscompany web site)
           Geekzone Speedtest  -  Download: 16.28 mbps  Upload: 5.86 Mbps

7519 posts

Uber Geek
+1 received by user: 232

Trusted
Subscriber

  Reply # 278538 1-Dec-2009 23:15 Send private message

Yes that's life it's no different to getting a slow operator at the supermarket checkout and so on.

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

galaxy s4 now on 4.4.2
Created by nzrock, last reply by blakamin on 17-Apr-2014 22:08 (39 replies)
Pages... 2 3


Forms of government for New Zealand
Created by charsleysa, last reply by SaltyNZ on 17-Apr-2014 16:47 (84 replies)
Pages... 4 5 6


Business vs Residential UFB, why the huge difference in cost??
Created by dman, last reply by dman on 16-Apr-2014 23:45 (22 replies)
Pages... 2


Problem with NDSCam
Created by haydenmarsh, last reply by Benoire on 14-Apr-2014 21:28 (21 replies)
Pages... 2


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Sideface on 17-Apr-2014 17:28 (735 replies)
Pages... 47 48 49


Weather - Auckland
Created by networkn, last reply by Sidestep on 17-Apr-2014 13:47 (18 replies)
Pages... 2


Is it legal to rip your own DVD in New Zealand?
Created by PSlover14, last reply by KiwiNZ on 17-Apr-2014 20:10 (17 replies)
Pages... 2


True cost of driving ..
Created by rayonline, last reply by alasta on 14-Apr-2014 20:43 (52 replies)
Pages... 2 3 4



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.