Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




203 posts

Master Geek
+1 received by user: 2

Trusted

Topic # 57130 3-Feb-2010 18:42 Send private message

Has anyone had recent experience in how to extract a GST invoice from NZ Telecom for a Pre-pay XT on-line topup?

I paid a $60 top-up by credit card, but the confirmation is not a GST invoice, it merely quotes the total amount and does not quote GST.

NZ IRD requires a GST invoice for payments over $50 and unfortunately I chose a $60 top-up.

There is an absolute obligation in NZ GST law on the supplier (Telecom) to provide a GST invoice within 28 days of a request. I have 'phoned Telecom 123 and after about half-an-hour's discussion the CSO offered merely Telecom's GST registration number and although the CSO had gone off-line a couple of times to consult higher authority, no provision of a GST invoice has been offered nor any procedure to follow to obtain one. There has been a promise to e-mail me a further response, but given the lack of any sign of getting to grips with the matter so far, I don't have much hope.

I should rather avoid the paper-work of having to write to the Commissioner of Inland Revenue about this, so if anyone knows a less-onerous way of obtaining such an invoice I should be grateful.

Create new topic
2359 posts

Uber Geek
+1 received by user: 10

Trusted
Spark

  Reply # 295815 3-Feb-2010 19:45 Send private message

Hi

This should be simple to resolve.

Can I suggest communicating your concerns via the following link, Telecom should respond within 24 hours.

http://telecom.custhelp.com/ap...

nzbnw







234 posts

Master Geek


  Reply # 295840 3-Feb-2010 21:37 Send private message

lapimate: Has anyone had recent experience in how to extract a GST invoice from NZ Telecom for a Pre-pay XT on-line topup?

I paid a $60 top-up by credit card, but the confirmation is not a GST invoice, it merely quotes the total amount and does not quote GST.

NZ IRD requires a GST invoice for payments over $50 and unfortunately I chose a $60 top-up.

There is an absolute obligation in NZ GST law on the supplier (Telecom) to provide a GST invoice within 28 days of a request. I have 'phoned Telecom 123 and after about half-an-hour's discussion the CSO offered merely Telecom's GST registration number and although the CSO had gone off-line a couple of times to consult higher authority, no provision of a GST invoice has been offered nor any procedure to follow to obtain one. There has been a promise to e-mail me a further response, but given the lack of any sign of getting to grips with the matter so far, I don't have much hope.

I should rather avoid the paper-work of having to write to the Commissioner of Inland Revenue about this, so if anyone knows a less-onerous way of obtaining such an invoice I should be grateful.


I agree 100% that there a legal requirement for Telecom to provide a GST invoice,  quoting from IRD website

If you supply goods and services to another GST-registered person, you must provide a tax invoice within 28 days of the purchaser asking for one. It is an offence if you don't supply one after such a request and you may be charged penalties.


Out of curiousity I just topped up my Vodafone PrePaid and the only acknowledgement is a text message with a reference number and no on-line option of obtaining a GST invoice.  As my mobile is used almost entirely for receiving calls my usual spend is extremely low and I had not worried about claiming the re-charge cost.  I have emailed Vodafone about this and apparently should receive a response within 24 hours.











Robert

www.virtualofficesolutions.co.nz



______________________________________________________



203 posts

Master Geek
+1 received by user: 2

Trusted

  Reply # 298341 12-Feb-2010 13:19 Send private message

nzbnw: Hi ... Can I suggest communicating your concerns via the following link, Telecom should respond within 24 hours.
http://telecom.custhelp.com/ap...
nzbnw


Thanks nzbnw. Per your suggestion I sent a request off to custhelp, and within about 12 elapsed hours received confirmation that they will post an invoice. The reply also said I could have asked for an invoice via 0800 323232 (Mobile HelpDesk). Not clear to me why 123 was not able to redirect me.

2359 posts

Uber Geek
+1 received by user: 10

Trusted
Spark

  Reply # 298522 12-Feb-2010 23:26 Send private message

No worries, glad you got it sorted.

nzbnw







Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Bad lower back.
Created by TimA, last reply by NZtechfreak on 27-Jan-2015 22:36 (50 replies)
Pages... 2 3 4


AdBlockers on Geekzone
Created by freitasm, last reply by JoshWright on 27-Jan-2015 22:45 (46 replies)
Pages... 2 3 4


Windows 10 News - 22 Jan
Created by Regs, last reply by tdgeek on 27-Jan-2015 19:52 (116 replies)
Pages... 6 7 8


Police Speed Campaign - Summer 2014/2015
Created by nzkiwiman, last reply by Bung on 27-Jan-2015 18:28 (96 replies)
Pages... 5 6 7


Spark customers get Lightbox free for 12 months
Created by freitasm, last reply by ARK on 27-Jan-2015 16:35 (137 replies)
Pages... 8 9 10


How (not) to run a hotel
Created by MikeAqua, last reply by BTR on 26-Jan-2015 16:06 (68 replies)
Pages... 3 4 5


installing Windows on an iMac without OSX
Created by KiwiNZ, last reply by gehenna on 27-Jan-2015 21:52 (16 replies)
Pages... 2


Police above the law ?
Created by heylinb4nz, last reply by MikeAqua on 26-Jan-2015 14:27 (116 replies)
Pages... 6 7 8



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.