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176 posts

Master Geek


Topic # 58439 12-Mar-2010 00:05 Send private message

Has anyone else encountered this issue? I've had two users try this brand new HTC Snap and calls dropping constantly.

Coverage doesnt seem to be an issue, as the call drops regardless of location.
The longest talk time is usually around 10 - 15 mins.

Any ideas or should I give it a swimming lesson? :-D


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393 posts

Ultimate Geek
+1 received by user: 8


  Reply # 306474 12-Mar-2010 09:11 Send private message

first thing i would would check would be whether you have a version 2 sim card




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43 posts

Geek

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Spark NZ

  Reply # 306664 12-Mar-2010 15:43 Send private message

Hi Quandum could you please PM me the mobile numbers concerned and I will have a look into it




The views expressed in the post above are my views only and unless stated do not represent the views of my employer.....

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1989 posts

Uber Geek
+1 received by user: 15


  Reply # 306753 12-Mar-2010 20:57 Send private message

have the users upgraded to the latest snap ROM that was made available recently?




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

12 posts

Geek


Reply # 307383 15-Mar-2010 13:14 Send private message

FYI: Here is the link to the Telecom ROM Update for HTC SNAP (S523)

http://www.htc.com/nz/SupportViewNews.aspx?dl_id=834&news_id=447



176 posts

Master Geek


  Reply # 307468 15-Mar-2010 18:21 Send private message

@NMcPherson : Sim1 was version 1 - being changed to V2. Sim 2 was V2.
@Damager / P Dub : Will try the new ROM and see how things go.

Thanks guys

1989 posts

Uber Geek
+1 received by user: 15


  Reply # 307471 15-Mar-2010 18:32 Send private message

quandum: @NMcPherson : Sim1 was version 1 - being changed to V2. Sim 2 was V2.
@Damager / P Dub : Will try the new ROM and see how things go.

Thanks guys


No worries quandum. Let us know how it goes.

The upgrade ROM includes an updated Radio ROM, which improves network, call reception quality, bluetooth and wifi functionality.

@P Dub, thanks for the providing the actual link, totally forgot to include that!





- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?



176 posts

Master Geek


  Reply # 309849 22-Mar-2010 17:05 Send private message

update: with the V2 sim, the calls still drop, but not as frequently.

still havent tested the rom upgrade, as it wipes out everything on the phone....and there are some important texts on there that i dont want to risk losing, although they can be backed up..

BDFL
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  Reply # 309853 22-Mar-2010 17:16 Send private message

Use http://myphone.microsoft.com to copy your SMS, pictures, videos, contacts, calendar, email (if not on Exchange) for free. Install the update and restore everything as it was.




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