Upgrade failure on Telecom R6

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tomgeeknz

870 posts

Ultimate Geek

Topic # 62620 10-Jun-2010 20:52
I was doing a firmware upgrade on my Telecom R6 and it got stuck in a loop of Erasing EFS, Writing filesand the Erasing EFS again. Is there anything I can do or is it a write off?

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Reply # 340417 10-Jun-2010 20:56
Take it back to place of purchase with proof of purchase Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

tomgeeknz

870 posts

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Reply # 340418 10-Jun-2010 20:58
Even if it is out of warranty? I bought it from telecom on launch day and it is out of warranty. Will it be covered under CGA? The phone doesn't launch and is not recognised by vista.

johnr

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Reply # 340420 10-Jun-2010 21:01
It must only just be out of Warranty Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

tomgeeknz

870 posts

Ultimate Geek

Reply # 340422 10-Jun-2010 21:05
Yes about 2 weeks~. I will take it in and try and work it out.

quickymart

975 posts

Ultimate Geek

Reply # 340425 10-Jun-2010 21:08
Why were you upgrading the software?

tomgeeknz

870 posts

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Reply # 340427 10-Jun-2010 21:10
To the new version released this week by telecom. I was using the auto upgrade tool provided by the manufacturer ZTE on zte.co.nz

nickb800

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Reply # 340446 10-Jun-2010 22:13
I would seriously consider throwing it out, but then i still would have done that before i bricked it. Im very impressed you made it last/put up with it for a year!

tomgeeknz

870 posts

Ultimate Geek

Reply # 340451 10-Jun-2010 22:23
True. I think for now I will try the telecom route, if not I will buy my friends R6 for 30 dollars and then get a new phone when I can afford it.

keewee01

IT Professional
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Reply # 340538 11-Jun-2010 09:57
2 weeks out of warranty would still be considered to be covered. If they say no just remind them of the Consumer Guarantees Act.

astra

69 posts

Master Geek

Reply # 340571 11-Jun-2010 11:35
Well it's a tough situation you are in there. You could almost blame the Software Upgrade for crashing your phone. But then again, there could be some large disclaimers around downloading the software upgrade to your phone. Such as Telecom not accepting any responsibility of damaging your hardware etc... I would go back to Telecom and speak with them directly about the situation. Wouldn't hurt would it? :)

tomgeeknz

870 posts

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Reply # 340592 11-Jun-2010 12:22
No, i will go in tomorrow.

NealR

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Reply # 340601 11-Jun-2010 12:48
Take it into a store for them to send away for repair. Let me know what happens. The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

tomgeeknz

870 posts

Ultimate Geek

Reply # 340906 12-Jun-2010 10:58
o so i took it into the telecom the palms store and was given appalling treatment by staff and was origionally told it was my fault for upgrading firmware and when i mentioned to cga i was told that it was amazing the phoe had asted this long. I don't know what to do now. Iam so annoyed with the staff. As far as i am concerned this phone should still be working and the software upgrade should not of damaged it. To ake matters worse there were two staff members and a manager who all completely ignore the cga. NealR what do you think i should do now?

LennonNZ

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Reply # 340923 12-Jun-2010 12:29
I've noticed that ZTE says: Disclaimer: ZTE takes no responsibility for loss or damage if customers are unable to operate the software update tool, for failure of the handset or failure of the computer, loss of data or revenue. So.. ZTE (or any phone provider) put an official Telecom update out for their phone to fix bugs/make better what do people have to do? Go into the Telecom Store (or the place like noel leemings) and ask them to upgrade it for you?

tomgeeknz

870 posts

Ultimate Geek

Reply # 340943 12-Jun-2010 14:06
That the impression I got from the staff at The Palms. I tryed Northlands but got given pretty much the same response!!

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