Upgrade failure on Telecom R6

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NealR

408 posts

Ultimate Geek

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Telecom NZ

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Reply # 341389 14-Jun-2010 08:17
It sounds like you are not alone with havng problems upgrading. I'm doing some research internally and will get back to you. The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

408 posts

Ultimate Geek

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Telecom NZ

Subscriber

Reply # 341491 14-Jun-2010 12:48
We are going to pull the update from the ZTE website until we can validate where the problem lies. If you have a phone that is now "bricked" take it into the nearest Telecom store. They can send it away to be fixed and upgraded with the latest software. Please be patient with the stores as the communictions has not gone out to them yet. Neal The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

871 posts

Ultimate Geek

Reply # 341501 14-Jun-2010 13:02
So even though my phone is two week out of warranty it will be covered at no cost to me and fixed? That would be awesome, thanks for your work Neal!!

337 posts

Ultimate Geek

Reply # 341656 14-Jun-2010 19:01
NealR: We are going to pull the update from the ZTE website until we can validate where the problem lies. If you have a phone that is now "bricked" take it into the nearest Telecom store. They can send it away to be fixed and upgraded with the latest software. Please be patient with the stores as the communictions has not gone out to them yet. Neal I've just upgraded my phone just then without any problems - one thing people have to remember is to right click on the application and run as administrator, and have the joinme application installed. Everything after installation seems to be going alright, reliable connections, fast internet etc. MacBook Pro 13.3" Mid-2012; iMac 3.4Ghz 27-inch (BTO) Late-2012; iPhone 5 64GB; Airport Extreme Base Station

770 posts

Ultimate Geek

Reply # 341669 14-Jun-2010 19:33
I tried to update R100. It started to update but then it stopped part way through. I could hear the usb connect/disconnect tone using Vista. I panicked thinking I might have 'bricked' daughters phone but thankfully it still worked. I will hold off updating until issues sorted.

1599 posts

Uber Geek
Inactive user

Reply # 341673 14-Jun-2010 19:39
http://twitter.com/TelecomNZ/status/16109498686

871 posts

Ultimate Geek

Reply # 344115 22-Jun-2010 12:14
Sorry I took so long to post back here. I took it i to the northlands store again and it has been taken in under the premise that it is covered by them. Expecting two weeks delay. Thanks to NealR for sorting this out.

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