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423 posts

Ultimate Geek
+1 received by user: 15

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  Reply # 341389 14-Jun-2010 08:17 Send private message

It sounds like you are not alone with havng problems upgrading. I'm doing some research internally and will get back to you.




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423 posts

Ultimate Geek
+1 received by user: 15

Trusted
Spark NZ
Subscriber

  Reply # 341491 14-Jun-2010 12:48 Send private message

We are going to pull the update from the ZTE website until we can validate where the problem lies.

If you have a phone that is now "bricked" take it into the nearest Telecom store. They can send it away to be fixed and upgraded with the latest software.

Please be patient with the stores as the communictions has not gone out to them yet.

Neal




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.



881 posts

Ultimate Geek


  Reply # 341501 14-Jun-2010 13:02 Send private message

So even though my phone is two week out of warranty it will be covered at no cost to me and fixed? That would be awesome, thanks for your work Neal!!





830 posts

Ultimate Geek
+1 received by user: 123


  Reply # 341656 14-Jun-2010 19:01 Send private message

NealR: We are going to pull the update from the ZTE website until we can validate where the problem lies.

If you have a phone that is now "bricked" take it into the nearest Telecom store. They can send it away to be fixed and upgraded with the latest software.

Please be patient with the stores as the communictions has not gone out to them yet.

Neal


I've just upgraded my phone just then without any problems - one thing people have to remember is to right click on the application and run as administrator, and have the joinme application installed. Everything after installation seems to be going alright, reliable connections, fast internet etc.





832 posts

Ultimate Geek
+1 received by user: 35


  Reply # 341669 14-Jun-2010 19:33 Send private message

I tried to update R100. It started to update but then it stopped part way through. I could hear the usb connect/disconnect tone using Vista. I panicked thinking I might have 'bricked' daughters phone but thankfully it still worked. I will hold off updating until issues sorted.

1599 posts

Uber Geek
Inactive user


  Reply # 341673 14-Jun-2010 19:39 Send private message




881 posts

Ultimate Geek


  Reply # 344115 22-Jun-2010 12:14 Send private message

Sorry I took so long to post back here. I took it i to the northlands store again and it has been taken in under the premise that it is covered by them. Expecting two weeks delay. Thanks to NealR for sorting this out.





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