Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



653 posts

Ultimate Geek
+1 received by user: 20

Trusted

Topic # 63533 29-Jun-2010 11:23

Hi guys,

I'm having intermittent issues with poor speeds and drop outs with my DSL, and horrific static on my phone line.  The problem seems to be at the junction box at the side of the house (where the underground cable comes up) - the plastic conduit has separated from the box and wiring is exposed.  Jiggling the connection seemed to improve things for a while - this morning I've lost the dial tone completely (although DSL seems to be going for now albeit at 300kbps).

My vague understanding is that wiring and maintenance (which I don't have on the account) covers me from internal wiring i.e. wiring and jackpoints from the junction box onwards, and that telecom is responsible for everything up until the junction box (square white box with tri-wing screws and telecom logo on it) - is that correct?  Hence if the fault is between the street and the junction box it ought to be serviced/fixed with no charge.  My home line and DSL are provided by Slingshot, and the customer service tech I spoke to wasn't sure where the demarcation was.

Thanks,


Kevin

Create new topic
IT Professional
1305 posts

Uber Geek
+1 received by user: 33

Trusted
Subscriber

  Reply # 346302 29-Jun-2010 11:40 Send private message

I had a similar problem many years ago with areal phones cables and the first time I reported it the girl at Telecom faults told me it would be at my cost - so I left it. Next time we had bad weather and it did it again I again rang faults and this time the person I spoke to said that it would be fixed at their (Telecom's) expense. So I'm picking it is at Telecoms expense.

Stand your ground. Good luck.

5906 posts

Uber Geek
+1 received by user: 77

Trusted
Subscriber

  Reply # 346304 29-Jun-2010 11:43 Send private message

Hi, Telecom are responsible for everything (well phone wiring, oil spills are BP) upto and including the ETP or Demarc which is the white box, so sounds to me like their cost not yours.

Cyril

xpd

GTA5 Nut
5875 posts

Uber Geek
+1 received by user: 150

Mod Emeritus
Trusted
Subscriber

  Reply # 346306 29-Jun-2010 11:44 Send private message

Whatever you do, dont mention the fact that when you jiggle the cables it changes.... Telecom will try pinning it on you as you interefered with it.

Dont think Ive ever been charged for faults on the line, no matter where the issue lay...long as its obviously not something youve done, then theyll cover it.






653 posts

Ultimate Geek
+1 received by user: 20

Trusted

  Reply # 346969 1-Jul-2010 12:57

All sorted - tech came the same day and rewired/resecured the junction box.  Contractor seemed to think it'll be covered by telecom, will have to see if it appears on my bill!  Thanks all.

5906 posts

Uber Geek
+1 received by user: 77

Trusted
Subscriber

  Reply # 346980 1-Jul-2010 13:28 Send private message

You can be pretty sure its covered, if its in their ETP and quite obvious that it has not been tampered with they just accept it, as they should.

Cheers
Cyril

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by kawaii on 25-Apr-2014 04:42 (100 replies)
Pages... 5 6 7


Stonedine
Created by Lizard1977, last reply by mattwnz on 24-Apr-2014 15:45 (67 replies)
Pages... 3 4 5


Auckland Transport Hop card - look out for errors
Created by robjg63, last reply by sbiddle on 24-Apr-2014 20:48 (21 replies)
Pages... 2


Windows 8 System Mechanics
Created by eme, last reply by eme on 24-Apr-2014 21:10 (20 replies)
Pages... 2


Using my Mac to ring family in the UK
Created by Geektastic, last reply by nakedmolerat on 24-Apr-2014 11:28 (19 replies)
Pages... 2


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mattwnz on 24-Apr-2014 15:11 (74 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by gzt on 24-Apr-2014 21:36 (176 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.