Hi guys,

I'm having intermittent issues with poor speeds and drop outs with my DSL, and horrific static on my phone line.  The problem seems to be at the junction box at the side of the house (where the underground cable comes up) - the plastic conduit has separated from the box and wiring is exposed.  Jiggling the connection seemed to improve things for a while - this morning I've lost the dial tone completely (although DSL seems to be going for now albeit at 300kbps).

My vague understanding is that wiring and maintenance (which I don't have on the account) covers me from internal wiring i.e. wiring and jackpoints from the junction box onwards, and that telecom is responsible for everything up until the junction box (square white box with tri-wing screws and telecom logo on it) - is that correct?  Hence if the fault is between the street and the junction box it ought to be serviced/fixed with no charge.  My home line and DSL are provided by Slingshot, and the customer service tech I spoke to wasn't sure where the demarcation was.

Thanks,


Kevin