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337 posts

Ultimate Geek
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Topic # 64739 21-Jul-2010 20:44 Send private message

When I first switched to XT Last year, I always had excellent coverage, It was always full coverage when I was at home.

For the last few weeks, the coverage has been degraded with the phone either sitting at little to no coverage (1 or 2 bars) or it will cycle between full coverage and no coverage in a matter of seconds cycling like that constantly for the night.
This is causing data sessions not to start among other problems

Ive confirmed this is not a phone issue as a friend's phone also has this problem down the street

Has anyone else noticed this anywhere?
Or is there a good number to call and report this where they will understand what Iam saying?

I'm living in St Kilda, Dunedin





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1140 posts

Uber Geek
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  Reply # 354636 21-Jul-2010 21:56 Send private message

0800 400909 option 3 for Mobile Faults would be a good starting point.

IT Professional
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  Reply # 354639 21-Jul-2010 22:03 Send private message


Telecom were apparently doing upgrades in Dunedin/Southland yesterday (I saw it on the alerts page of their web site)

We were experiencing dropped calls and poor coverage around Ashburton yesterday. No problem noticed today.

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Uber Geek
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  Reply # 354643 21-Jul-2010 22:06 Send private message

There may be planned work occurring in your area, I would call 123 or the number above to confirm. Otherwise 123 will be able to help raise a coverage case for you.

Let us know how you get on.

nzbnw







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Ultimate Geek
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  Reply # 355409 23-Jul-2010 15:41 Send private message

Or you can check out: http://www.telecom.co.nz/help/alerts for planned work



337 posts

Ultimate Geek
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  Reply # 356074 25-Jul-2010 14:26 Send private message

I had been keeping an eye on the alerts pages to see if anything was being done in my area as I know they have been doing upgrades all over the place

Called Telecom today, Its been escalated to tier 3 support for them to look at into it
They said that I was experiencing Higher Drop rates than I should be getting in this coverage area which should be excellent

Just looking at my phone now, in 20 seconds its gone from 5 bars, to 1 then 2 and back to 4
 

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  Reply # 356075 25-Jul-2010 14:37 Send private message

Fluctuating signal levels can be a classic sign of cell breathing which is something unique to networks using a CDMA air interface.

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  Reply # 356262 25-Jul-2010 23:31 Send private message

skewt:
Just looking at my phone now, in 20 seconds its gone from 5 bars, to 1 then 2 and back to 4
 


have you tried holding the phone differently? Tongue out




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Microsoft NZ
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1824 posts

Uber Geek
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  Reply # 356373 26-Jul-2010 10:15

sbiddle: Fluctuating signal levels can be a classic sign of cell breathing which is something unique to networks using a CDMA air interface.


Exactly what I was thinking. 




Digital Recruitment Consultant - UXD, Service Design, Front-end dev & pretty much anything creative in the digital space. Follow me on Twitter



337 posts

Ultimate Geek
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  Reply # 356676 26-Jul-2010 17:29 Send private message

Regs:
have you tried holding the phone differently? Tongue out


haha, hold it the way steve jobs way?
I wouldn't be able to own an iphone 4 since I am left-handed :(

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  Reply # 356726 26-Jul-2010 19:42 Send private message

Left handed or left eared??




Regards,

Old3eyes

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Uber Geek
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  Reply # 356934 27-Jul-2010 09:38

I am left handed and want an iPhone4 :(




Digital Recruitment Consultant - UXD, Service Design, Front-end dev & pretty much anything creative in the digital space. Follow me on Twitter

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