Authentication errors today

Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › Authentication errors today

andynz

166 posts

Master Geek

Topic # 70604 27-Oct-2010 13:11
Client told me they have lost internet in the office. Rang xtra CS said there were no problems but then confirmed there were authentication problems for some clients in Auckland. no update on area effected or time scale to fix the problem. Anyone else? Cheers Andy

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224 posts

Master Geek

Trusted

Reply # 396268 27-Oct-2010 13:42
Hi - an in Miramar, Wellington and have lost internet - since about 12.30pm today. On Telecom BB plan. (posting from cellphone) Cheers, Mike iPhone photo/general blog - here

lissie

174 posts

Master Geek

Reply # 396287 27-Oct-2010 14:07
Yes its out in Jville too (posting from the neighbours unsecured network :-) )

clicknz

224 posts

Master Geek

Trusted

Reply # 396299 27-Oct-2010 14:20
Hi again - after a bit of hunting on the TC site I see that they're aware of the problem, but no further info. Once again - thanks to GZ members to alert us to a problem (after quite a few router reboots & scratching of head). Cheers, Mike iPhone photo/general blog - here

garvani

1482 posts

Uber Geek

Trusted

Reply # 396310 27-Oct-2010 14:34
Fantastic.. Just been on the phone to complex support for 20mins, who thought it was the port to blame.. I was scratching my head earlier too, tried a new router etc.. Would have been good to know earlier but oh well :) Im in Blenheim by the way, only have one customer effected.

MackinNZ

174 posts

Master Geek

Subscriber

Reply # 396331 27-Oct-2010 15:19
I have one customer (in Auckland CBD) affected by this. Went offline about 12.30 and can't reconnect. I tried a different router and then called the Telecom helpdesk only to find this issue was the cause. I'm still waiting for them to come back up.

andynz

166 posts

Master Geek

Reply # 396346 27-Oct-2010 16:08
Once again Geekzone triumphs over direct Telecom CS who couldn't tell me anything apart from initially denying any problems at all. This was after a 20 minute wait for CS to talk to me. My Telecom clients are still off-line after nearly 4 hours. May I humble suggest looking at Xnet who we use in our office. Xnet CS answer the phone pretty quickly and have (touch wood) less issues than Telecom. I don't work for Xnet, just happier with their service than others. Cheers Andy

polglase

192 posts

Master Geek

Reply # 396506 27-Oct-2010 20:52
I'm still down - everyone else back up yet?

lissie

174 posts

Master Geek

Reply # 396551 27-Oct-2010 21:49
nope I'm still donw - this is crazy

BarTender

1309 posts

Uber Geek

Trusted

Reply # 396575 27-Oct-2010 22:18
Looks like bad stuff is going on and trying to be fixed: http://twitter.com/telecomnz And http://www.telecom.co.nz/servicealerts Check out my Mobile Cell Site Google Maps KML Files in my blog. Now using Google Fusion Tables or Address Lookup or GPS using Smartphone I update it on a monthly basis automatically from RSM.

lissie

174 posts

Master Geek

Reply # 396643 28-Oct-2010 07:47
Im still out - they are not waying anything new on twitter except they are sorry and it hasn't even been picked up in the media - is it all telecom or just some of us?

andynz

166 posts

Master Geek

Reply # 396648 28-Oct-2010 08:17
looks like my client in Auckland effected yesterday is back.

johnr

13314 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 396649 28-Oct-2010 08:22
lissie: Yes its out in Jville too (posting from the neighbours unsecured network :-) ) Bahahaha at least your honest Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

polglase

192 posts

Master Geek

Reply # 396650 28-Oct-2010 08:22
I've just connected successfully, not sure what time it was resolved.

lissie

174 posts

Master Geek

Reply # 396653 28-Oct-2010 08:28
I called at the message now says they are progressively restoring people affected

MackinNZ

174 posts

Master Geek

Subscriber

Reply # 396700 28-Oct-2010 09:52
My Auckland CBD customr came back on-line after resetting their ADSL modem this morning.

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