TNZ connection; cannot access TVNZ site

Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › TNZ connection; cannot access TVNZ site

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Reply # 408552 23-Nov-2010 21:26
Just to make things more confusing, I cant connect on telstraclear cable but can on my mobile.

ptinson

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Reply # 408559 23-Nov-2010 21:33
It's quite a difficult fault to find the issue with, it seems to be reasonably obscure. I was involved earlier around the cache farm but not since that was discounted so not sure where investigation is at now. If i hear more I will update here. Paul

ptinson

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Reply # 408560 23-Nov-2010 21:35
blakamin: Just to make things more confusing, I cant connect on telstraclear cable but can on my mobile. Now that is very interesting, so its more than one provider... So you cant access www.tvnz.co.nz from a TCL broadband connection? Just making sure i have right. Ill pass that tid bit along. Thanks. Paul

freitasm

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Reply # 408561 23-Nov-2010 21:38
Correct. The TVNZ website is not accessible through TelstraClear cable service for me (Wellington). Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

ptinson

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Reply # 408564 23-Nov-2010 21:41
freitasm: Correct. The TVNZ website is not accessible through TelstraClear cable service for me (Wellington). Thanks for that. First I am hearing of it. Paul

qraider

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Reply # 408594 23-Nov-2010 22:23
Here's a quick update ... BB: Telecom IP Address: 122.57.178.141 Tried the same tracerts as julianz Tracing route to geekzone.co.nz [202.175.128.164] over a maximum of 30 hops: 1 33 ms 108 ms 36 ms dsldevice.lan [192.168.1.254] 2 39 ms 39 ms 38 ms 219-89-52-1.dialup.xtra.co.nz [219.89.52.1] 3 * * * Request timed out. 4 36 ms 37 ms 38 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.49] 5 38 ms 38 ms 38 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202.49] 6 37 ms 37 ms 37 ms ae2-10.tkcr4.global-gateway.net.nz [210.55.202.36] 7 38 ms 39 ms 37 ms orcon-dom.tkcr4.global-gateway.net.nz [203.96.66.102] 8 39 ms 38 ms 38 ms 121.98.9.146 9 38 ms 38 ms 39 ms 121.98.9.142 10 40 ms 39 ms 39 ms 121.98.9.141 11 47 ms 41 ms 40 ms 60.234.20.46 12 * * * Request timed out. 13 40 ms 40 ms 40 ms mail.geekzone.co.nz [202.175.128.164] Trace complete. Tracing route to tvnz.co.nz [202.89.4.222] over a maximum of 30 hops: 1 53 ms 99 ms 100 ms dsldevice.lan [192.168.1.254] 2 38 ms 38 ms 39 ms 219-89-52-1.dialup.xtra.co.nz [219.89.52.1] 3 * * * Request timed out. 4 43 ms 61 ms 46 ms 122-56-222-3.mobile.telecom.co.nz [122.56.222.3] 5 * * * Request timed out. 6 * * * Request timed out. *Request timed out to hop 30* That doesn't seem like the normal routing? Edit to add: I can access tvnz.co.nz on my connection Current Games: GuildWars 2 / World of Tanks Current Game Platforms: PC / PS3 / Xbox360 Kinect Current Phone/s: - Android: Samsung GT-N7000 Galaxy Note (XT) - Android: HTC One X (XT) - WinPhone: HTC 8X Current Tab: Acer Iconia Tab A500 Twitter: qraider

geocom

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Reply # 408597 23-Nov-2010 22:24
Back On Topic Still having this issue on XT however when i was at the office on Telecom ADSL broadband TVNZ would resolve

ptinson

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Reply # 408602 23-Nov-2010 22:38
geocom: Back On Topic Still having this issue on XT however when i was at the office on Telecom ADSL broadband TVNZ would resolve Sorry are you saying you get the same fault on an XT connection? @qraider, are you able to do a tcptraceroute at all? If not that is fine. edit: to ask qraider. Paul

geocom

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Reply # 408603 23-Nov-2010 22:40
Yes on both my computer and iPad running two different XT sims

ptinson

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Reply # 408604 23-Nov-2010 22:42
Can you let me know what APN you are using? Paul

geocom

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Reply # 408605 23-Nov-2010 22:43
internet.telecom.co.nz

skewt

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Reply # 408610 23-Nov-2010 22:59
Doesn't work for me on wap.telecom.co.nz, Internet.telecom.co.nz or direct.telecom.co.nz Was working fine on xnet when I was at work earlier

rscole86

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Reply # 408619 23-Nov-2010 23:14
@ 2312 tonight tracert Tracing route to tvnz.co.nz [202.89.4.222] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms homeportal [192.168.1.254] 2 24 ms 11 ms 11 ms 219-89-58-1.dialup.xtra.co.nz [219.89.58.1] 3 * * * Request timed out. 4 19 ms 21 ms 20 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.49] 5 20 ms 20 ms 21 ms iconz-dom.akcr10.global-gateway.net.nz [122.56.118.74] 6 20 ms 22 ms 20 ms ge-3-3.cat01-sky-core.iconz.net [210.48.5.61] 7 20 ms 21 ms 21 ms GigabitEthernet0-2-102.akkin-rt1.fx.net.nz [131.203.252.97] 8 23 ms 23 ms 22 ms 131.203.251.217 9 * * * Request timed out. tracetcp Tracing route to 202.89.4.222 [tvnz.co.nz] on port 80 Over a maximum of 30 hops. 1 2 ms 2 ms 2 ms 192.168.1.254 [homeportal] 2 11 ms 11 ms 11 ms 219.89.58.1 [219-89-58-1.dialup.xtra.co.nz] 3 * * * Request timed out. 4 23 ms 20 ms 21 ms 202.50.238.49 [ae4-20.akcr10.global-gateway.net.nz] 5 23 ms 21 ms 21 ms 122.56.118.74 [iconz-dom.akcr10.global-gateway.net.nz] 6 21 ms 22 ms 21 ms 210.48.5.61 [ge-3-3.cat01-sky-core.iconz.net] 7 22 ms 22 ms 22 ms 131.203.252.97 [GigabitEthernet0-2-102.akkin-rt1.fx.net.nz] 8 21 ms 21 ms 22 ms 131.203.251.217 9 23 ms 21 ms 22 ms 131.203.251.218 10 24 ms 21 ms 23 ms 202.89.7.238 [akfwx.tvnz.co.nz] 11 * * * Request timed out.

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Reply # 408664 24-Nov-2010 07:08
Back at work, and thought I would have a look at tvnz.co.nz but it does not work here either. The works IP resolves to, global-gateway.net.nz if its any help.

freitasm

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Reply # 408674 24-Nov-2010 07:47
It's a TVNZ problem. I was informed by them last night "Hi the teams have just isolated the issue. It was an upstream provider. Fix being worked on should be sorted by AM" http://twitter.com/#!/TVNZNews/statuses/7014462431166464 Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

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