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Topic # 72594 29-Nov-2010 22:22 Send private message

I lost my data connection (iPhone) around midday or so today, and haven't been able to restore it since, despite travelling from Greenlane to Massey to get home - just tested another person completely's XT phone, and no data there either.  What gives?




I finally have fibre!  Had to leave the country to get it though.


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Spark NZ

  Reply # 410939 29-Nov-2010 23:18 Send private message

We have not had any XT data issues today in the Auckland region.  I'd suggest logging a fault if you are still having issues.
 

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  Reply # 410940 29-Nov-2010 23:19 Send private message

If you have recently done the upgrade to iOS4.2 you will likely find that the cellular data settings have been wiped out. I had the same problem along with two others I know. If you check the below you will likely find them blank after the upgrade. 


Mobile Data – Telecom XT APN
Settings > General > Network > Cellular Data Network

APN: internet.telecom.co.nz

Picture Messaging – Telecom XT iPhone MMS Settings
Settings > General > Network > Cellular Data Network

APN: wap.telecom.co.nz
MMSC: http://lsmmsc.xtra.co.nz
MMS Proxy: 210.55.11.73:8080
MMS Max Message Size: 614400

Tethering – Telecom XT APN
Settings > General > Network > Cellular Data Network

APN: internet.telecom.co.nz 



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  Reply # 410941 29-Nov-2010 23:21 Send private message

Obviously I forgot to mention that the other phone is a Sony-Ericsson, which definitely hasn't been upgraded to iOS 4.2 for obvious reasons :)

Ah well, I guess it's a call to *123 then.



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  Reply # 411129 30-Nov-2010 12:25 Send private message

Well, the Telecom faults fellow got back to me (great customer service there- good work guys!) and apparently there is a nationwide data network outage on XT.

Not too pleased that it took 24 hours to get noticed though.

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  Reply # 411178 30-Nov-2010 13:39 Send private message

Interesting; I'm in Whakatane and haven't had any data issues in the last 24 hours.



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  Reply # 411181 30-Nov-2010 13:42 Send private message

I imagine it's isolated to a subset of customers then - no idea what the defining criteria are though.

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