Hi There,

Can any Telecom reps help me with my problem?

I have not been able to topup using the webpage located on telecom's website for months
( https://secure.telecom.co.nz/prepaid/topup.cfm )

It will instantly comes back reporting the error "Oops! An error occurred while processing your request
Your transaction has been declined"
All Details entered on the page are correct and the credit card used contains funds


I have tried the proper channels a few times,
but they ask me silly questions like "what is the link to the page you are using?" (when it was in the original email! shows they are not reading what was written)
Its nothing cookies/cache related as I formatted my PC last week, ive also tried mutliple web browsers

My Current Question Reference ticket was #110128-004565

Iam happy to provide more details over PM

Thanks,
Scott