Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



593 posts

Ultimate Geek
+1 received by user: 41


Topic # 82767 5-May-2011 12:08

I topped up yesterday and received the topupandwin unique code which I duly redeemed. I won 120MB of data. I used something like 35MB yesterday and the balance has vanished overnight. It was rollover of my smartphone extra last night which could explain it. I rang the 0800 number on the topupandwin site, and spoke to a woman who advised me she had spoken to someone else and it would reappear. It hasn't reappeared in the last two hours. Any advice? Dum de Dum, twiddle thumb, how long should it take for my gift horse to come riding back over the horizon?

Create new topic


593 posts

Ultimate Geek
+1 received by user: 41


  Reply # 465838 5-May-2011 16:45

Update:
I gave them 6 hours to reapply my bonus. Nothing was fortcoming. Rang back and was told the system is down for applying topupandwin. The resolution was agreed to be an account credit, to be applied 'within 5 minutes'. That was half an hour ago. Have to say they're trying hard, but yet to see any results!

523 posts

Ultimate Geek
+1 received by user: 34


  Reply # 465947 5-May-2011 20:22 Send private message

I won the free 120mb aswell on the 30th of last month. I had used some of it about 35-40mb from the last time i checked it(last night). I checked my yourtelecom at about 12:30 and it has disappeared as well and i hadn't used that much since last night cause I've got wifi at home and was also at school so I had only refreshed twitter and facebook a couple of times.



593 posts

Ultimate Geek
+1 received by user: 41


  Reply # 465965 5-May-2011 21:39

Ring the number on the topupandwin website. They were good to deal with, just took 25mins of my time over two calls. The system was down and eventually the credit they promised came through some time in the last four hours.

3616 posts

Uber Geek
+1 received by user: 891

Trusted

  Reply # 465982 5-May-2011 22:36 Send private message

I too have lost my 120mb of free data, i assume its meant to last a month? If so, i'll give them a ring tomorrow about it.
(topped up 22 april) 

523 posts

Ultimate Geek
+1 received by user: 34


  Reply # 466188 6-May-2011 13:29 Send private message

It's reappeared now but In between It has started using my Smartphone extra data and has taken off the $14. Sure I probably would of got to using it once the 120mb had finished but still I might not so i'm down $14.

3616 posts

Uber Geek
+1 received by user: 891

Trusted

  Reply # 466452 7-May-2011 12:51 Send private message

I called them and it turns out the bonuses only last 14 days, not a month like i thought it was. This explains it.



593 posts

Ultimate Geek
+1 received by user: 41


  Reply # 466477 7-May-2011 15:26

My MB bonus reappeared last night too. So I've come out on top. Thank you Telecom.

523 posts

Ultimate Geek
+1 received by user: 34


  Reply # 475865 30-May-2011 18:37 Send private message

I don't know if this is related to what happened but I've got an extra $14 credit and I don't know where it has come from. Not complaining(why would I?). Just perplexed.

1811 posts

Uber Geek
+1 received by user: 104

Trusted

  Reply # 475883 30-May-2011 19:05 Send private message

The promo itself ends tomorrow, nothing on the telecom website about replacing it with anything



593 posts

Ultimate Geek
+1 received by user: 41


  Reply # 475979 30-May-2011 21:51

They gave me a small credit four weeks ago when the error happened.

EDIT: I see I just got $14 too tonight sometime!

523 posts

Ultimate Geek
+1 received by user: 34


  Reply # 476679 1-Jun-2011 13:40 Send private message

Just got this text from telecom: "Frm Telecom: Between 4-6 May we charged u for data that should've been free as per yr TopUp & Win prize. We've refunded yr account - sorry for the inconvenience"



593 posts

Ultimate Geek
+1 received by user: 41


  Reply # 476800 1-Jun-2011 19:06

Yeah I got the text too. Must have only affected a few customers. I did well out of the error, I see it's actually $24 they credited me which is how much data cost me because the free bonus wasn't activated those three days.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by JimmyC on 29-Sep-2014 09:16 (441 replies)
Pages... 28 29 30


Windows 10 announced, as well as developer preview
Created by macuser, last reply by sidefx on 1-Oct-2014 12:37 (26 replies)
Pages... 2


Can i have 2 ISP's at home?
Created by ReckITT, last reply by Lazarui on 30-Sep-2014 18:15 (49 replies)
Pages... 2 3 4


Why is your nickname what it is, what are the origins of it?
Created by Presso, last reply by hsvhel on 1-Oct-2014 11:52 (89 replies)
Pages... 4 5 6


iPhone 6 From Spark - Order Dates and Pricing?
Created by Otagolad, last reply by dickytim on 1-Oct-2014 12:34 (347 replies)
Pages... 22 23 24


What time will the Apple Store online be selling the iPhone 6?
Created by scotiwis, last reply by Paul1977 on 1-Oct-2014 12:13 (90 replies)
Pages... 4 5 6


Easiest way to have iPhone warranty service
Created by JoshWright, last reply by nitrotech on 30-Sep-2014 21:37 (15 replies)

Passwords and pesky teenagers
Created by martyyn, last reply by DaveDog on 1-Oct-2014 12:28 (26 replies)
Pages... 2



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.