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580 posts

Ultimate Geek
+1 received by user: 38


Topic # 82767 5-May-2011 12:08

I topped up yesterday and received the topupandwin unique code which I duly redeemed. I won 120MB of data. I used something like 35MB yesterday and the balance has vanished overnight. It was rollover of my smartphone extra last night which could explain it. I rang the 0800 number on the topupandwin site, and spoke to a woman who advised me she had spoken to someone else and it would reappear. It hasn't reappeared in the last two hours. Any advice? Dum de Dum, twiddle thumb, how long should it take for my gift horse to come riding back over the horizon?

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580 posts

Ultimate Geek
+1 received by user: 38


  Reply # 465838 5-May-2011 16:45

Update:
I gave them 6 hours to reapply my bonus. Nothing was fortcoming. Rang back and was told the system is down for applying topupandwin. The resolution was agreed to be an account credit, to be applied 'within 5 minutes'. That was half an hour ago. Have to say they're trying hard, but yet to see any results!

506 posts

Ultimate Geek
+1 received by user: 33


  Reply # 465947 5-May-2011 20:22 Send private message

I won the free 120mb aswell on the 30th of last month. I had used some of it about 35-40mb from the last time i checked it(last night). I checked my yourtelecom at about 12:30 and it has disappeared as well and i hadn't used that much since last night cause I've got wifi at home and was also at school so I had only refreshed twitter and facebook a couple of times.



580 posts

Ultimate Geek
+1 received by user: 38


  Reply # 465965 5-May-2011 21:39

Ring the number on the topupandwin website. They were good to deal with, just took 25mins of my time over two calls. The system was down and eventually the credit they promised came through some time in the last four hours.

3575 posts

Uber Geek
+1 received by user: 873

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  Reply # 465982 5-May-2011 22:36 Send private message

I too have lost my 120mb of free data, i assume its meant to last a month? If so, i'll give them a ring tomorrow about it.
(topped up 22 april) 

506 posts

Ultimate Geek
+1 received by user: 33


  Reply # 466188 6-May-2011 13:29 Send private message

It's reappeared now but In between It has started using my Smartphone extra data and has taken off the $14. Sure I probably would of got to using it once the 120mb had finished but still I might not so i'm down $14.

3575 posts

Uber Geek
+1 received by user: 873

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  Reply # 466452 7-May-2011 12:51 Send private message

I called them and it turns out the bonuses only last 14 days, not a month like i thought it was. This explains it.



580 posts

Ultimate Geek
+1 received by user: 38


  Reply # 466477 7-May-2011 15:26

My MB bonus reappeared last night too. So I've come out on top. Thank you Telecom.

506 posts

Ultimate Geek
+1 received by user: 33


  Reply # 475865 30-May-2011 18:37 Send private message

I don't know if this is related to what happened but I've got an extra $14 credit and I don't know where it has come from. Not complaining(why would I?). Just perplexed.

1786 posts

Uber Geek
+1 received by user: 98

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  Reply # 475883 30-May-2011 19:05 Send private message

The promo itself ends tomorrow, nothing on the telecom website about replacing it with anything



580 posts

Ultimate Geek
+1 received by user: 38


  Reply # 475979 30-May-2011 21:51

They gave me a small credit four weeks ago when the error happened.

EDIT: I see I just got $14 too tonight sometime!

506 posts

Ultimate Geek
+1 received by user: 33


  Reply # 476679 1-Jun-2011 13:40 Send private message

Just got this text from telecom: "Frm Telecom: Between 4-6 May we charged u for data that should've been free as per yr TopUp & Win prize. We've refunded yr account - sorry for the inconvenience"



580 posts

Ultimate Geek
+1 received by user: 38


  Reply # 476800 1-Jun-2011 19:06

Yeah I got the text too. Must have only affected a few customers. I did well out of the error, I see it's actually $24 they credited me which is how much data cost me because the free bonus wasn't activated those three days.

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