How quickly is the speed cap applied when broadband limit is exceeded

jonb

445 posts

Ultimate Geek

Topic # 84808 8-Jun-2011 15:38
I'm nearing the end of my first month with telecom broadband, on a dial-up limited plan. Just wondering if the dial-up speed restriction is applied immediately on reaching the data allowance or if it takes a while for it to activate? (on vodafone you seemed to have a lag between going over your limit and the cap being applied) Thanks

190 posts

Master Geek

Reply # 478992 8-Jun-2011 15:41
Last time that happened to me (2 months ago) it was within the hour :(

193 posts

Master Geek

Reply # 478995 8-Jun-2011 15:55
I have found they usually don't slow me down until the end of the day I exceed my limit. Sometimes it has taken a couple days. If I know I'm going to go over I will set all my downloads going just before I hit the limit. The most I managed to go over before they slowed me was about 20GB.

1253 posts

Uber Geek

Subscriber

Reply # 479002 8-Jun-2011 16:09
Haven't been over my limit for a while but usually i don't notice it until the next day.

Baby Get Shaky!
805 posts

Ultimate Geek

Subscriber

Reply # 479059 8-Jun-2011 18:17
Last time I exceeded my limit they never slowed me down, was still full speed for another week or so until my plan reset. That was a few months ago.

257 posts

Ultimate Geek

Reply # 479113 8-Jun-2011 21:25
Yeah mine has always been a bit hit and miss, sometimes the next day, sometimes a couple of days, sometimes a couple of days if i am nearing my rollover date. May be to do with billing cycles or maybe all of the resets are done on every fourth day or maybe they don't do throttling on full moons or something Usual disclaimer regarding my employer http://twitter.com/joff_nz

79 posts

Master Geek

Reply # 479207 9-Jun-2011 09:42
Went over my plan (20gb) yesterday and have been throttled back this morning. Very disappointed to discover that it takes 24-48 hours for an data cap increase to take affect. While it's been a while since I was on dial-up the throttled speed is unworkable for most web sites. Started looking for another supplier but they all seem pretty much the same so will stick with the devil I know. The customer service rep bore the brunt of my disappointment, I started to worry so called back to make sure he hadn't accidentally misplaced my request to increase my datacap.

3909 posts

Uber Geek

Trusted

Reply # 479227 9-Jun-2011 10:33
around midnight to wee hours of morning. go for gold!!! other providers will brake you immediately but not telecom in my experience.

445 posts

Ultimate Geek

Reply # 479236 9-Jun-2011 10:57
Thanks, I'll see what happens. I had the vodafone method all worked out, was one of the reasons for staying with them, the most I managed was about 20GB too

79 posts

Master Geek

Reply # 479257 9-Jun-2011 11:38
This is current my speed being throttled.

164 posts

Master Geek

Reply # 481508 15-Jun-2011 14:44
It should be within 2.5hours. I.e. from the time the bytes flow through to your modem until the time the throttle is applied. However for some users it can take up to 24 hours.