On Monday 19th October 2011, apparently in response to contacting Telecom regarding a problem where my Thomson Modem is repeatedly disconnected, a Chorus Technician turned up at my cottage uninvited.
I stressed that I do not let people into my house who just turn up. He then got on my roof with some electrical gadget and stated that I had "27 kms of wiring" in my old cottage. I suggested that this was not a Jumbo Jet, so how could this be? He then stated that it was my "hard of hearing bell" which is attached to my Telecom phone line. He disconnected the bell, said that now I had 17 meters of wiring in my house and he had now fixed the problem with the broadband disconnecting.
As soon as he was gone, the broadband disconnections continued.
I was now contacted by a Telecom Complex Technician who started a 6 hour watch on my Modem, during this period I was disconnected 17 times. This tech said there was nothing wrong with my bell, as all the faults were at Telecoms end. The Telecom Complex Tech also stated the reasons he felt were due to my continuous problems were:
1. I had been given the wrong User Profile.
2. I had been given a "long line" yet I was a stones throw from the local Exchange in Foxton.
3. A "Port" had been changed.
He also stated that there never was a fault at my property, but Chorus needed to find one to be paid ... hence my hard of hearing bell was disconnected.
My Modem was put on another watch by Telecom who rang me Tuesday 20th Oct 2011. He stated that there had been more than 60 further disconnections. Chourus would be attending to it the next day Wednesday (not at my property). Later this day, Wednesday 19th October 2011, another Telecom Complex Tech rang me to say the problem was now fixed and the case would now be closed.
Through this Technician and through the Philippines help desk, I have demanded that Chorus now reattach my "hard of hearing bell".
This morning, being Thursday 20th October 2011, my disconnection problems have returned, making me a very unhappy customer.
This now brings me back to the subject heading ... am I being taken for a ride by the Chorus Technician who on every visit in the last 10 years has found some silly little fault, yet I am adament that the problems occur outside my property, and in this case this is also endorsed by the telecom Complex Technical Staff.
Have others experienced this sort of service and how would one seek to be compensated for the actions of the Chorus Technician?
Best regards, Tedz