Are the Elderly being taken for a ride by Technicians?

Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › Are the Elderly being taken for a ride by Technicians?

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tedzart

94 posts

Master Geek

Reply # 538565 28-Oct-2011 10:15
One other thing that may, or may not be related, but earlier in the month of October 2011, 2 friends visited on 2 different occasions. Both use Mac Book Pro Laptops and neither could connect to the Internet via wireless through my Thomson TG585v8 ... when the Thomson Key was entered ... "Invalid Key Number" was the result. We were to watch the Manchester United V Tottenham Hotspurs Game "live" through his Sky account and the "Invalid Key Number" had us miss half the Match. However, my Asus Laptop was now used to plug into the Telly and get the signal via wireless/ his Sky account. Now, by going through Worldwide Tech Forums, I see I am not the only one with the "Thomson TG585v8 not friendly with Mac issue" . The Tech who was here knew nothing of the subject, nor aware of any problems, but that was my experience and wondered if it is related to the issues happening ... whatever they are. As for the Football, I have no idea of the outcome as I am really a Barcelona kind of guy. ta ta for now, Tedz

Bung

939 posts

Ultimate Geek

Reply # 538582 28-Oct-2011 10:47
chevrolux: Does this not tell you something? Techs have been shagging around for weeks on end. They have used a modem which works fine. You put yours back on and you get drop outs. THE MODEM IS FAULTY!!! as for interference from a factory hundreds of metres away.... Their power supply isnt going to induce on to aerial leads around the area. Maybe if there was an 11kv cable hanging right next to your one but I highly doubt this is the case. The modem may not be the greatest but it was working until the exchange upgrade. tedzart's found other ADSL users in his street that also started having problems at the same time. Only the ISPs will know how many other customers are being shagged around with. The factory wipes out AM radio in the car for about 300m either side of the corner. Similar freqs to ADSL, Just a suggestion but maybe the new exchange equipt. handles noise differently.

tedzart

94 posts

Master Geek

Reply # 538587 28-Oct-2011 10:51
@ chevrolux .. now that I am running my own 24 hour test, I am very suspect that something is wrong with the modem, however my qualifications are not in Technology ... they are more in Toxicology, being a retired Ships Cook salute

akia

483 posts

Ultimate Geek

Trusted

Reply # 538721 28-Oct-2011 13:48
Hi Tedz - someone from the tier 2 support team will contact you. If all goes well it should be within the next 1/2 an hour.

akia

483 posts

Ultimate Geek

Trusted

Reply # 538759 28-Oct-2011 15:03
I believe Bala has had a chat to you - we've organised a replacement modem and hopefully this should sort things out. Bala will get in touch mid next week to check how things are going.

tedzart

94 posts

Master Geek

Reply # 538772 28-Oct-2011 15:46
@ akia ... Bala did indeed ring regarding the replacement Modem. He also suggested that a lot of these problems would not have occurred if I had supported the All Blacks.

akia

483 posts

Ultimate Geek

Trusted

Reply # 538773 28-Oct-2011 15:49
haha he did mention that :)

tedzart

94 posts

Master Geek

Reply # 539196 30-Oct-2011 08:58
Da daaaaa! It is now 24 hours plus since I received a replacement Modem from Telecom ... all now is running tickety boo. I have no bells but have got another phone with a louder ringer ... even Quasimodo could hear them. Of course I have a lot of gripes .. but I wore myself out with the 24 hour Modem Watch. Thanks for listening and your input Geekzoners. Cheers, Tedz

tedzart

94 posts

Master Geek

Reply # 539573 31-Oct-2011 13:56
Of course I take full credit for finding that the Modem was dodgy and I have also discovered the fault with the Line.

cyril7

5677 posts

Uber Geek

Trusted

Subscriber

Reply # 539575 31-Oct-2011 13:58
Aaaaahhh, you have been shopping for an icloud solution. Cheers Cyril

tedzart

94 posts

Master Geek

Reply # 548707 23-Nov-2011 04:46
I am not an easy customer redrum redrum ... however, just like L.V.Martin, Telecom have put things right. My Broadband connection over the past 3 weeks has been faultless and Telecom have also offered "goodwill" to make up for all the sessions that I had with my Psychiatrists to cope with the problem. Once again thanks to all the Geekzoners and Telecom ... waves at cyril7 with his head in the Clouds. Cheers!

quickymart

975 posts

Ultimate Geek

Reply # 549026 23-Nov-2011 19:27
So what ended up being the problem?

tedzart

94 posts

Master Geek

Reply # 549168 24-Nov-2011 04:14
The problems included : Wrong User Profile Wrong Long Line Fault on the Line Fault at Local Exchange Fault with Thomson Modem Fault with Telecom mixing me up with another customer Faults with the Exchange upgrade Fault that I did not support the All Blacks Cheers!

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