Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



1099 posts

Uber Geek
+1 received by user: 32


Topic # 93023 11-Nov-2011 10:39

I need to put some credit on a prepay account we use for a 3G wifi router.
Have been trying to use the online topup system for the last hour and after I have entered all my details and confirmed what I want to do it keeps reporting that it is unable to process payments like that and maybe I want to use a prepay voucher (which I dont have).

Rang and 0800 number and wandered through the usual confusing help system until I talked to a friendly person in manila - they took down some notes but said they werent aware of any issues.

Hope they fix it soon..... 




-----------------------------------------------------------------------------------------------
Nothing is impossible for the man who doesn't have to do it it himself - A. H. Weiler

Create new topic
46 posts

Geek
+1 received by user: 5


  Reply # 544189 11-Nov-2011 11:00 Send private message

I just used the XT online top-up using my Visa. Put $40 on my T-Stick. It worked okay.



1099 posts

Uber Geek
+1 received by user: 32


  Reply # 544196 11-Nov-2011 11:10

I am trying to put $150 on using a Mastercard.

I logged into the Mobile Portal
Selected the Topup option.
Filled out all the details.
Go a confirmation screen - clicked the button and got:
Unable to process transactions. Sorry, we're unable to process your request at the moment. Would you like to try to Top Up by voucher?

Cleared all my browser cache and just tried again - same thing happened. 

EDIT: Hey Dynamike - did you by any chance use the fast topup link on the main telecom page. That lets you choose a 20/40/60 amount and sends a text to your mobile and displays a topup code as well I guess.




-----------------------------------------------------------------------------------------------
Nothing is impossible for the man who doesn't have to do it it himself - A. H. Weiler

46 posts

Geek
+1 received by user: 5


  Reply # 544205 11-Nov-2011 11:26 Send private message

I logged in to my "Mobile Portal" page where it gives my usage and remaining credit etc.

Then I clicked the "Top Up Now" button and went to the page that lets you select 10,20,40,60 or other amount.

It just topped up my T-Stick without any voucher code being sent, which is the usual way.



1099 posts

Uber Geek
+1 received by user: 32


  Reply # 544212 11-Nov-2011 11:45

I tried the quick link on the front of the Telecom page and generated a $60 'voucher' it accepted payment and I then entered the voucher ID - so have managed to top up that way.

So - Note to Telecom 

If you log into the portal page and nominate your own amount and enter the credit card details etc, then confirm - that seems to be stuffed.

I will just have to top it up a bit at a time....
 




-----------------------------------------------------------------------------------------------
Nothing is impossible for the man who doesn't have to do it it himself - A. H. Weiler

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by plambrechtsen on 25-Apr-2014 10:48 (110 replies)
Pages... 6 7 8


Stonedine
Created by Lizard1977, last reply by mattwnz on 24-Apr-2014 15:45 (67 replies)
Pages... 3 4 5


Windows 8 System Mechanics
Created by eme, last reply by eme on 24-Apr-2014 21:10 (20 replies)
Pages... 2


Using my Mac to ring family in the UK
Created by Geektastic, last reply by nakedmolerat on 24-Apr-2014 11:28 (19 replies)
Pages... 2


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mattwnz on 24-Apr-2014 15:11 (74 replies)
Pages... 3 4 5


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Technofreak on 25-Apr-2014 12:10 (749 replies)
Pages... 48 49 50


Forms of government for New Zealand
Created by charsleysa, last reply by Sidestep on 25-Apr-2014 10:00 (179 replies)
Pages... 10 11 12



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.