My mother started having a heated conversation with a Telecom representative after being lied to and borderline threatened by him. He said that we exceed our monthly cap (60GB) three months in a row and called to offer us an 80GB package. We do in fact exceed our cap quite often. Can never seem to keep the siblings off Facebook and YouTube long enough to make it last the whole month.
She said the internet service we had was fine and she didn't have any intention of upgrading. The representative said that if we exceeded our monthly data cap again, we would be charged an additional 2 dollars per gigabyte. He went on to say if we didn't accept his offer to increase our plan to an 80GB limit, it would also cost us an additional 2 dollars per gigabyte. My mother argued this fact since we specifically avoided that plan and stuck with the plan that slows down (Which works just fine for general use anyway).
I was handed the phone and swiftly pulled up billing statistics asking to see where we had been charged for this in the past and to read back the particular plan we were on. He was forced to back down and to inform me we were in fact on a plan that was limited rather than extended, he said good-bye and hung up.
Does this happen to anyone else? This is my first major issue with Telecom for a long time (not including BigTime) and we have been enjoying rock solid 24/7 internet service from them for 3 or so years now. Being bullied over the phone and threatened to be charged more if we're to so much as exceed our cap sort of takes the polish off.
I don't want to make a big deal about it, but I do want to know if there are similar cases like this that others have experienced?