Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



200 posts

Master Geek
+1 received by user: 1

Trusted

Topic # 98741 5-Mar-2012 22:15 Send private message

Sony Ericsson Xperia Ray ST18a running Android 2.3.4 Originally on Telecom’s “Skinny”. (Bootloader is “locked”). Paid $30 network unlock fee to Skinny.

Installed Telecom “XT” SIM card. ‘Phone did not ask for unlock code. Setup apparently straight-forward, including able to download Telecom internet settings (APNs etc) automatically.

However Voicemail number (ie dial “1”) shows as +64204864236 which is Skinny’s number.  Attempted to edit number via  Settings> Call Settings>Voicemail settings  to Telecom’s +6483083210 result is error message “Call settings error Voicemail number change unsuccessful ...” and number remains as Skinny’s.

Swap to 2degrees SIM card, no problem, asked for unlock code, accepted. Voicemail number is correctly 2degrees with no intervention on my part.

Switch back to Telecom SIM card: Voicemail number back to Skinny’s! (Not even stuck at 2degrees number). Tried other experiments such as setting to Telecom Voicemail number without SIM card present, but on insertion of Telecom SIM card it switches Voicemail number back to Skinny.

I have talked to *123 and Telecom Willis Street Wellington Help desk as to whether it can be provisioned in some other way but no progress.

Anyone got any insights? Is it something to do with Skinny & XT being on the same platform?

Create new topic
2333 posts

Uber Geek
+1 received by user: 4

Trusted

  Reply # 590950 5-Mar-2012 22:45 Send private message

Not sure how to solve this (likely software?), but if you have the Voicemail viewer switched on, you are sent an SMS with a hyperlinked number that will dial straight into that message, so no need to dial 083210/122 or press and hold one.

http://telecom.custhelp.com/app/answers/detail/a_id/3251

nzbnw







488 posts

Ultimate Geek
+1 received by user: 3

Trusted

  Reply # 591014 6-Mar-2012 08:04 Send private message

Let me find out and we'll let you know.

Watchmaker Wizard
2404 posts

Uber Geek
+1 received by user: 57

Subscriber

  Reply # 591283 6-Mar-2012 14:44 Send private message

Try going into the Phone application and enter;

*004*083210#

I just use 083210 for their voicemail number, seems to work fine - that'll try to "brute force" the right number into the system (if that works on that model, it may not).

Presumably their "Skinny" SIM uses the same MCC/MNC as the regular XT network and the phone has cached it.

If that's the case, then a factory reset via the "Security" menu in settings may fix it as long as you do it with the XT SIM installed.






200 posts

Master Geek
+1 received by user: 1

Trusted

  Reply # 591373 6-Mar-2012 17:54 Send private message

stevenz: ...


Thank you for your suggestions.

*004*083210# produces an error message unfortunately: "Call forwarding  Connection problem or invalid MMI code" (I have also unsuccessfully tried *5005*86*83210# which has been mentioned elsewhere in connection w. iPhone Voicemail on XT.)

However even if they had worked the number would not be in international format for roaming o/s.

Factory reset w.  (or w.o.) XT SIM card installed does not change situation.



200 posts

Master Geek
+1 received by user: 1

Trusted

  Reply # 591376 6-Mar-2012 18:07 Send private message

nzbnw: ... Voicemail viewer ... nzbnw


Thanks for the suggestion but I am rather hoping for a smooth fix so the button behaves in a standard way as documented rather than a workaround (the "1" is convenient to get back to Voicemail box to review all messages even if using Voicemail Viewer.)

Watchmaker Wizard
2404 posts

Uber Geek
+1 received by user: 57

Subscriber

  Reply # 591695 7-Mar-2012 13:05 Send private message

Sounds like a reflash will be needed.




Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by joker97 on 20-Sep-2014 11:54 (405 replies)
Pages... 25 26 27


Festival of Democracy
Created by gzt, last reply by oxnsox on 21-Sep-2014 07:40 (113 replies)
Pages... 6 7 8


Mr. Key to extradite Kim Dotcom?
Created by TimA, last reply by SaltyNZ on 18-Sep-2014 09:20 (126 replies)
Pages... 7 8 9


Will My VDSL gets better?
Created by coconuts, last reply by hio77 on 20-Sep-2014 21:32 (28 replies)
Pages... 2


New On Account mobile plans - Red+
Created by NikT, last reply by kawaii on 20-Sep-2014 20:55 (45 replies)
Pages... 2 3


IOS8 - Network Load
Created by FireEngine, last reply by raytaylor on 20-Sep-2014 16:55 (45 replies)
Pages... 2 3


Computer Lounge's Zen Radical
Created by JayADee, last reply by JayADee on 19-Sep-2014 14:51 (15 replies)

Maybe some politicians should go back to school?
Created by jarledb, last reply by DarthKermit on 18-Sep-2014 18:27 (31 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.