Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › Voicemail number (Android) locked to non-XT


165 posts

Master Geek

Trusted
Topic # 98741 5-Mar-2012 22:15 Send private message

Sony Ericsson Xperia Ray ST18a running Android 2.3.4 Originally on Telecom’s “Skinny”. (Bootloader is “locked”). Paid $30 network unlock fee to Skinny.

Installed Telecom “XT” SIM card. ‘Phone did not ask for unlock code. Setup apparently straight-forward, including able to download Telecom internet settings (APNs etc) automatically.

However Voicemail number (ie dial “1”) shows as +64204864236 which is Skinny’s number.  Attempted to edit number via  Settings> Call Settings>Voicemail settings  to Telecom’s +6483083210 result is error message “Call settings error Voicemail number change unsuccessful ...” and number remains as Skinny’s.

Swap to 2degrees SIM card, no problem, asked for unlock code, accepted. Voicemail number is correctly 2degrees with no intervention on my part.

Switch back to Telecom SIM card: Voicemail number back to Skinny’s! (Not even stuck at 2degrees number). Tried other experiments such as setting to Telecom Voicemail number without SIM card present, but on insertion of Telecom SIM card it switches Voicemail number back to Skinny.

I have talked to *123 and Telecom Willis Street Wellington Help desk as to whether it can be provisioned in some other way but no progress.

Anyone got any insights? Is it something to do with Skinny & XT being on the same platform?

Create new topic
2300 posts

Uber Geek

Trusted
  Reply # 590950 5-Mar-2012 22:45 Send private message

Not sure how to solve this (likely software?), but if you have the Voicemail viewer switched on, you are sent an SMS with a hyperlinked number that will dial straight into that message, so no need to dial 083210/122 or press and hold one.

http://telecom.custhelp.com/app/answers/detail/a_id/3251

nzbnw







483 posts

Ultimate Geek

Trusted
  Reply # 591014 6-Mar-2012 08:04 Send private message

Let me find out and we'll let you know.

1965 posts

Uber Geek

Subscriber
  Reply # 591283 6-Mar-2012 14:44 Send private message

Try going into the Phone application and enter;

*004*083210#

I just use 083210 for their voicemail number, seems to work fine - that'll try to "brute force" the right number into the system (if that works on that model, it may not).

Presumably their "Skinny" SIM uses the same MCC/MNC as the regular XT network and the phone has cached it.

If that's the case, then a factory reset via the "Security" menu in settings may fix it as long as you do it with the XT SIM installed.




"You are" = "You're" - Not "Your".  "They are" = "They're" - Not "Their" or "There".  You probably mean "lose" not "loose".  There's no such word as "Alot".
 
On the internet, wasting time, since '89.



165 posts

Master Geek

Trusted
  Reply # 591373 6-Mar-2012 17:54 Send private message

stevenz: ...


Thank you for your suggestions.

*004*083210# produces an error message unfortunately: "Call forwarding  Connection problem or invalid MMI code" (I have also unsuccessfully tried *5005*86*83210# which has been mentioned elsewhere in connection w. iPhone Voicemail on XT.)

However even if they had worked the number would not be in international format for roaming o/s.

Factory reset w.  (or w.o.) XT SIM card installed does not change situation.



165 posts

Master Geek

Trusted
  Reply # 591376 6-Mar-2012 18:07 Send private message

nzbnw: ... Voicemail viewer ... nzbnw


Thanks for the suggestion but I am rather hoping for a smooth fix so the button behaves in a standard way as documented rather than a workaround (the "1" is convenient to get back to Voicemail box to review all messages even if using Voicemail Viewer.)

1965 posts

Uber Geek

Subscriber
  Reply # 591695 7-Mar-2012 13:05 Send private message

Sounds like a reflash will be needed.




"You are" = "You're" - Not "Your".  "They are" = "They're" - Not "Their" or "There".  You probably mean "lose" not "loose".  There's no such word as "Alot".
 
On the internet, wasting time, since '89.

Create new topic



Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »
Geeksphere TV: Episode 19.1
Posted 25-May-2013 18:19

Amazon brings Kindle Fire to 170 countries, expand app store to more than 200 countries
Posted 24-May-2013 14:41

Gen-i and SAP partner in mobile business
Posted 23-May-2013 09:23

Ericsson to close down telecom cable manufacturing
Posted 23-May-2013 08:46

FaceToFace Communications and StarLeaf bring unique cloud-based videoconferencing to Australia and New Zealand
Posted 22-May-2013 09:12

IBM Watson finds a new job: customer services
Posted 22-May-2013 08:37


Trending now »
Hot discussions in our forums right now:

Fecked up religious people strike again :-(
Created by Mark, last reply by freitasm on 25-May-2013 08:44 (85 replies)
Pages... 4 5 6

Cannabis is illegal yet we have really strong 'legal highs' ?
Created by qwerty7, last reply by freitasm on 23-May-2013 23:20 (74 replies)
Pages... 3 4 5

A new project coming to Geekzone
Created by freitasm, last reply by l43a2 on 24-May-2013 23:02 (342 replies)
Pages... 21 22 23

Xbox One
Created by DjShadow, last reply by nathan on 25-May-2013 22:40 (75 replies)
Pages... 3 4 5

HTC One (2013) owners' discussion
Created by Dingbatt, last reply by mrgsm021 on 25-May-2013 14:30 (1567 replies)
Pages... 103 104 105

Monolithic Cement Sheet cladding mid 80s house - "leaky home" or not?
Created by joker97, last reply by mattwnz on 24-May-2013 23:46 (15 replies)

Orcon, Is this for real or a scam??
Created by old3eyes, last reply by DarthKermit on 22-May-2013 19:12 (29 replies)
Pages... 2

Entire house HTPC concept
Created by InfiniteLoop, last reply by darthmeow on 24-May-2013 12:19 (26 replies)
Pages... 2


Geekzone Jobs »
Most recent NZ jobs in technology:

Developer of interactive experiences
Posted 25-May-2013 21:28

Ambitious Project Coordinator
Posted 25-May-2013 19:28

Ambitious Project Coordinator
Posted 25-May-2013 19:28

Exceptional Senior Project Manager
Posted 25-May-2013 19:28

Multitalented Business Analyst
Posted 25-May-2013 18:28

Communicative Test Manager
Posted 25-May-2013 17:28

Flexible Test Manager
Posted 25-May-2013 17:28


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Updates »
Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.