Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



IT Professional
1305 posts

Uber Geek
+1 received by user: 33

Trusted
Subscriber

Topic # 99635 23-Mar-2012 14:28 Send private message

I have had several of my users report to me that they are getting network congestion issues on the Telecom mobile network, and they've heard of others having issues also. Located in Christchurch and Blenheim.

Calls coming in to them just don't connect and when they try to ring out to their voicemail the get messages about network congestion.

The Telecom website reports no issues, and I am certainly having no issues in Ashburton.

Is there a Telecom Network Issue?

Create new topic
1601 posts

Uber Geek
+1 received by user: 259

Trusted
Telecom NZ

  Reply # 599138 23-Mar-2012 14:38 Send private message

Have any of them logged a call with 120?  Do you know what their case numbers are?

The CSRs can lookup a whole myriad of information about the customer and see what's going on.

That would be the best place to get action or to see if there is a per-user fault or a particular site fault.

There is nothing obvious on our internal faults page pointing to a significant outage.





I work for Telecom Spark, but as always my views are my own.



IT Professional
1305 posts

Uber Geek
+1 received by user: 33

Trusted
Subscriber

  Reply # 599165 23-Mar-2012 15:18 Send private message


One of our people is waiting for a Telecom person to call them back (although given half the issue is that calls are not connecting through then I am not sure about this ending well!) and the other person I haven't heard back from.

The person in Christchurch who did call 120 was told by the Telecom person there was no issues, they could see him on the network. But calls are not getting through, and now all his skipped voicemails from today have been dropped also!

He as crashed his phone by removing the battery several times.

1601 posts

Uber Geek
+1 received by user: 259

Trusted
Telecom NZ

  Reply # 599169 23-Mar-2012 15:23 Send private message

Feel free to EMail me pl at telecom.do.nz or PM me with any affected mobile numbers and I will see if there are known issues.  And will try and forward it onto the appropriate support channel.

You are sure it's not a specific handset issue.




I work for Telecom Spark, but as always my views are my own.



IT Professional
1305 posts

Uber Geek
+1 received by user: 33

Trusted
Subscriber

  Reply # 599171 23-Mar-2012 15:31 Send private message

Have just heard back for my user that Telecom have told him they think he was stuck on a particular tower, but he isn't any more. Does this sound right?

3485 posts

Uber Geek
+1 received by user: 85

Trusted
Subscriber

  Reply # 599214 23-Mar-2012 17:04 Send private message

I had some strange issues here in Whakatane today too (although it's behaving itself now); my phone was reporting No Service and took a reboot to get it up and running again (although I didn't think to try toggling flight mode). Five minutes later I found it back on No Service again. Later I found it on zero bars (instead of the usual 4-5) but was still successfully able to access data etc.

I figured that it was just my phone being silly, but after seeing your post I decided that it's best to mention it. As noted above, it seems to have resolved itself now, although I'll certainly post back if I see anything else happen.

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Forms of government for New Zealand
Created by charsleysa, last reply by Kyanar on 18-Apr-2014 20:55 (98 replies)
Pages... 5 6 7


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Sideface on 17-Apr-2014 17:28 (735 replies)
Pages... 47 48 49


galaxy s4 now on 4.4.2
Created by nzrock, last reply by Cameron1991 on 19-Apr-2014 01:35 (51 replies)
Pages... 2 3 4


why does the tax payer have to pay for the prince and princess' 6 star holiday?
Created by joker97, last reply by Geektastic on 17-Apr-2014 15:49 (67 replies)
Pages... 3 4 5


Snap suffering Trans-Tasman congestion 18/04?
Created by Lias, last reply by NonprayingMantis on 19-Apr-2014 00:05 (26 replies)
Pages... 2


Help ! Home business connection and VDSL dead. yikes.
Created by Scotsman, last reply by Scotsman on 17-Apr-2014 21:10 (26 replies)
Pages... 2


Free connection to Ultra Fibre not true
Created by kapitikarl, last reply by cbrpilot on 15-Apr-2014 13:24 (27 replies)
Pages... 2


TVNZ on Demand Jailbreak Detection
Created by TranceManNZ, last reply by hio77 on 18-Apr-2014 20:25 (12 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.