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660 posts

Ultimate Geek
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Topic # 111631 9-Nov-2012 15:43 Send private message

Telecoms now monitoring my line for a third time, doing a detailed line noise test this time.

It dropped 6am this morning, then around 12.20 and then again at 12.26 roughly.

Had other times connection doesn't last 10 minutes. No phone in use etc.

First time they monitored it, they changed nothing and within hours monitoring finishing started doing it again.

Second time it went three weeks solid, basically it was the night telecoms dns servers went down, couldn't keep connection for longer then 10 minutes, 9 at night, 1am gave it a go, and 6 in mourning. Rung telecom in mourning, they start monitoring again, turn modem on 4pm and it goes good as gold while they're monitoring it as usual, 14 hours after monitoring finished, bang it starts playing up again.

Modem is thompson wireless. Also tried different filters, other jack in house, and linksys modem and still get same results.

When going speeds are good, up to 14 Mbs.

To me it's like there's outside interference coming from somewhere. Crash's even when weather is fine and been no rain.

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Vodafone NZ

  Reply # 714774 9-Nov-2012 15:48 Send private message

Have you got a master splitter installed? This sounds like a house wiring issue






660 posts

Ultimate Geek
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  Reply # 714782 9-Nov-2012 15:57 Send private message

No, just plug in filters.

It all started happening after i changed to their $99 150 gig plan, was on $105 120 gig plan before that.

If it was wiring wouldn't it play up all the time, not 1 hour of not being able to hold a connection, and then fine for 4 hours up to two days?

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Spark NZ

  Reply # 714783 9-Nov-2012 15:58 Send private message

johnr: Have you got a master splitter installed? This sounds like a house wiring issue


Yep.. I'm with John on this.

You can ask for a long running monitoring of your line, but that would only be after you had a Master Filter installed and everything on the line was confirmed to be fine.

Also the older Thompson routers can be a bit problematic if they are put in a cupboard and overheat... Have you tried switching off WiFi in the modem itself.. and running pure wired for a week or two making sure the router was well ventilated.




I work for Spark, but as always my views are my own.



660 posts

Ultimate Geek
+1 received by user: 26


  Reply # 714793 9-Nov-2012 16:17 Send private message

I had wifi off when it went down 6am, also it is sitting on top of duchess with nothing around it so nothing to overheat it.

Also had it turned off for 6 hours one time and lost connection in under 10 minutes after turning on.

Swapped straight away to linksys and it did the same 6am in mourning. 4pm when line being monitored no crash's.

Line monitoring started about 12.30pm today, now 4.15pm and still going with no crash's.

Why doesn't it crash when line being monitored?

I only use one jack in house, so i'll ask about master splitter next time crash's. But if i spend money and it turns out not at my end i won't be happy.

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  Reply # 714799 9-Nov-2012 16:27 Send private message

Post the line stats, attenuation and sync at least, so we can at least have some idea of whether a healthy line.




Ross
ADSL2+ sync (Kbps): 11577/945, attenuation (dB): 33.0/16.9, Noise margin (dB): 11.5/11.5

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  Reply # 714803 9-Nov-2012 16:39 Send private message

90% chance that house wiring or equipment is to blame.
7% chance its between street and house.
2% chance cruddy pair to the exchange.
1% chance other problems.

Start with your house wiring. Get it checked by a tech (Chorus, or another local phone tech). If Chorus, theyll check service lead and rest of the connection too.




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Vodafone NZ

  Reply # 714811 9-Nov-2012 16:50 Send private message

You may only use one jack point but this does not isolate the rest of the telephone wiring in the house






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Ultimate Geek
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  Reply # 714828 9-Nov-2012 17:09 Send private message

 Link Information    Uptime:0 days, 4:15:29DSL Type:ITU-T G.992.5Bandwidth (Up/Down) [kbps/kbps]:945 / 16.641Data Transferred (Sent/Received) [MB/MB]:51,33 / 901,42Output Power (Up/Down) [dBm]:12,3 / 19,0Line Attenuation (Up/Down) [dB]:8,8 / 17,0SN Margin (Up/Down) [dB]:15,4 / 12,9System Vendor ID (Local/Remote):TMMB / ----Chipset Vendor ID (Local/Remote):BDCM

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Vodafone NZ

  Reply # 714830 9-Nov-2012 17:14 Send private message

Before going any further get an expert to check out the house wiring and install a master splitter




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Ultimate Geek


  Reply # 714849 9-Nov-2012 17:47 Send private message

Are the outages related to wind strength at all? For me it was tree branches on the wires which had scraped off the insulation and would kill the connection whenever it was sufficiently windy. They ran a temporary cable along the ground next to the driveway and said they'd be back to fix it. It was still running along the ground when I moved out two years later. Worked fine though!



660 posts

Ultimate Geek
+1 received by user: 26


  Reply # 714854 9-Nov-2012 18:01 Send private message

Wiring is underground. Had every type of weather when running good, so drop outs are completely random.

Will wait for it to drop out again, then enquire about getting someone out.

Checked on fibre on snaps web page for my address and not available and don't know when, if I was paying for rewiring, master splitter miles as well pay fibre costs, but not an option as not available.

Thankyou for help, suggestions.

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Vodafone NZ

  Reply # 714867 9-Nov-2012 18:51 Send private message

Why wait for it to drop out again?




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  Reply # 714868 9-Nov-2012 18:53 Send private message

They've had the fault since June according to other thread.




Ross
ADSL2+ sync (Kbps): 11577/945, attenuation (dB): 33.0/16.9, Noise margin (dB): 11.5/11.5



660 posts

Ultimate Geek
+1 received by user: 26


  Reply # 714978 9-Nov-2012 23:01 Send private message

What other thread? First time i've posted about it.

Someone rang me from telecom, and i mentioned about master splitter etc, but they said the plug in filters should be fine.

Said problem might be fixed now. Don't want to spend money if not neccessary in reguards to why wait for it to drop out again.

Been going over 10 hours now without drop out, but then it never does when being monitored.

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  Reply # 714980 9-Nov-2012 23:08 Send private message

http://www.geekzone.co.nz/forums.asp?ForumId=39&TopicId=104194

Faults aren't fixed by magical thinking. Comments by CSR on use of inline filter could turn out to be totally false as oddly enough that person's thoughts don't influence the behaviour of your connection. I had a line fault and was told by a Telecom CSR that fault was definitely caused by the RJ12 to BT adapter on modem cable. Took nearly two years to be resolved.




Ross
ADSL2+ sync (Kbps): 11577/945, attenuation (dB): 33.0/16.9, Noise margin (dB): 11.5/11.5

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