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660 posts

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Topic # 111829 16-Nov-2012 08:50 Send private message

Telecom want $300 to install master filter.

If i'd had the broadband less then a month the price would have been $199.

What's going on here, rip off customers that have been with them a long time.

I'm in christchurch if there any installers in my area, otherwise i might have to disconnect broadband and change isps, so can get it for more reasonable price.

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  Reply # 718076 16-Nov-2012 08:53 Send private message

Not a rip off at all someone has to come to your place and install it, They are a business not a charity






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Ultimate Geek
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  Reply # 718081 16-Nov-2012 09:00 Send private message

They're coming out tomorrow. Hope it solves problem, otherwise ouch.


Just don't know why the two price points.

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Biddle Corp
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  Reply # 718092 16-Nov-2012 09:08 Send private message

The price is fixed by Chorus ($199 from memory) so I'm not quite sure why they are offering two different pricepoints.

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  Reply # 718110 16-Nov-2012 09:25 Send private message

Are you in Auckland? Should've contacted CoffeeBaron here on Geekzone...




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Master Geek
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  Reply # 718116 16-Nov-2012 09:29 Send private message

freitasm: Are you in Auckland? Should've contacted CoffeeBaron here on Geekzone...


I'm in christchurch if there any installers in my area, otherwise i might have to disconnect broadband and change isps, so can get it for more reasonable price.


Sorry, couldn't resist, my day is complete now.

BDFL
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  Reply # 718135 16-Nov-2012 09:49 Send private message

Yep, missed the last paragraph. Doh!






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Ultimate Geek
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  Reply # 718136 16-Nov-2012 09:49 Send private message

After i posted telecom rang back and when said installer could be out tomorrow, didn't want to risk mucking about so accepted, even though I think the overcharging between $60 and $100.

I know they're a business, just it sounds higher then the impression I've got that other people got it done for.

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Spark NZ

  Reply # 718148 16-Nov-2012 10:23 Send private message

rugrat: After i posted telecom rang back and when said installer could be out tomorrow, didn't want to risk mucking about so accepted, even though I think the overcharging between $60 and $100.

I know they're a business, just it sounds higher then the impression I've got that other people got it done for.


I'm pretty sure the normal install is $199.  The $299 fee would be if you're connecting to Telecom for the first time.  But the $99 is normally waved for new connections.

Feel free to email me pl at telecom dot co dot nz with your phone number & account number and I can check what's going on.  But normally the price I have always seen was $199 which is the cost Chorus charge to do the work and it's passed on directly from Chorus to Telecom to you.  But I could be wrong here.  But I am fairly sure I'm not.




I work for Spark, but as always my views are my own.

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  Reply # 718165 16-Nov-2012 11:00 Send private message

dukester:
freitasm: Are you in Auckland? Should've contacted CoffeeBaron here on Geekzone...


I'm in christchurch if there any installers in my area, otherwise i might have to disconnect broadband and change isps, so can get it for more reasonable price.


Sorry, couldn't resist, my day is complete now.


Careful, freitasm may plonk you ;-)

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  Reply # 718294 16-Nov-2012 13:42 Send private message

plambrechtsen:
rugrat: After i posted telecom rang back and when said installer could be out tomorrow, didn't want to risk mucking about so accepted, even though I think the overcharging between $60 and $100.

I know they're a business, just it sounds higher then the impression I've got that other people got it done for.


I'm pretty sure the normal install is $199.  The $299 fee would be if you're connecting to Telecom for the first time.  But the $99 is normally waved for new connections.

Feel free to email me pl at telecom dot co dot nz with your phone number & account number and I can check what's going on.  But normally the price I have always seen was $199 which is the cost Chorus charge to do the work and it's passed on directly from Chorus to Telecom to you.  But I could be wrong here.  But I am fairly sure I'm not.


I can confirm the fee is $199 within 1 month of the connection or $299 if outside of one month of the connection.
I don't know the exact breakdown of the extra $100 but I would wager Chorus charges a full install outside a month, I'm only speculating though.

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  Reply # 718296 16-Nov-2012 13:49 Send private message

I already have a master filter. Anyone knows, the cost to have it installed in a business?






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  Reply # 718339 16-Nov-2012 15:30 Send private message

Yyrael:
plambrechtsen:
rugrat: After i posted telecom rang back and when said installer could be out tomorrow, didn't want to risk mucking about so accepted, even though I think the overcharging between $60 and $100.

I know they're a business, just it sounds higher then the impression I've got that other people got it done for.


I'm pretty sure the normal install is $199.  The $299 fee would be if you're connecting to Telecom for the first time.  But the $99 is normally waved for new connections.

Feel free to email me pl at telecom dot co dot nz with your phone number & account number and I can check what's going on.  But normally the price I have always seen was $199 which is the cost Chorus charge to do the work and it's passed on directly from Chorus to Telecom to you.  But I could be wrong here.  But I am fairly sure I'm not.


I can confirm the fee is $199 within 1 month of the connection or $299 if outside of one month of the connection.
I don't know the exact breakdown of the extra $100 but I would wager Chorus charges a full install outside a month, I'm only speculating though.


So if thats the case and don't mind being without internet for a little bit, best to disconnect and set up with an isp that doesn't charge a connection fee. Seems like there's more work in that process, but would overall work out cheaper, great charging logic.

I'm guessing chorous is in a monoploly situation and it's one area the commerce commission doesn't regulate charges in. If company can get away with pocketing extra $100, guess they will.

I goggled for installers in christchurch, but it came up with Auckland results, nothing for christchurch.


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Spark NZ

  Reply # 718351 16-Nov-2012 15:57 Send private message

rugrat: So if thats the case and don't mind being without internet for a little bit, best to disconnect and set up with an isp that doesn't charge a connection fee. Seems like there's more work in that process, but would overall work out cheaper, great charging logic.

I'm guessing chorous is in a monoploly situation and it's one area the commerce commission doesn't regulate charges in. If company can get away with pocketing extra $100, guess they will.

I goggled for installers in christchurch, but it came up with Auckland results, nothing for christchurch.


Feel free to email me or DM me your phone number and account number and I can chase it up..

But I have seen conflicting statements internally saying $199 or $299.  If you can send me through your account number & phone number I can get someone in the broadband support team to check it out.




I work for Spark, but as always my views are my own.



660 posts

Ultimate Geek
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  Reply # 718352 16-Nov-2012 16:01 Send private message

Thankyou. I sent you email this morning. I sent it from a gmail account.

Should i try again from telecom, email one? Just i rarely use it.

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Spark NZ

  Reply # 718357 16-Nov-2012 16:06 Send private message

rugrat: Thankyou. I sent you email this morning. I sent it from a gmail account.

Should i try again from telecom, email one? Just i rarely use it.


Hey, sorry I had brain fade not checking my Spam folder.

I've had it confirmed by two different people the install is $199.  Seems to be a few out dated docs talking about the $299 cost in relation to if you have been with Telecom more than a month for whatever reason.  Following that up now.  If there is a problem with the bill just email me and we will make sure you get the credit on your account.




I work for Spark, but as always my views are my own.

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