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Wannabe Geek


Topic # 112127 27-Nov-2012 11:33 Send private message

As in the subject, I was in Canada for 6 months, was able to use my telecom Lumia 710 with Virgin Mobile while there. Just got home and stuck my telecom sim back in and she's a brick, no reception and in the network setup it tells me the phone is unable to locate any network settings. Has my sim been inactive too long? 

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  Reply # 723569 27-Nov-2012 12:23 Send private message

It's not a CDMA phone is it?

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  Reply # 723576 27-Nov-2012 12:39 Send private message

Locked to 2G / GSM only?




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  Reply # 723601 27-Nov-2012 13:10 Send private message

As I read the question the Telecom sim card was taken out of the phone prior to the Virgin Mobile one being used in Canada. So I don't think CDMA is an issue.

JohnR might have something, has the phone been set to 2G or GSM only either deliberately or by accident?  I'm not totally familiar with the WP7 Nokia's but the Symbian ones have three settings for Network Mode "Dual Mode" or "3G" or "GSM", it might be worth checking as Telecom is 3G only.

I've swapped overseas sim cards without any problems in the past and would expect you to be be able to pop your old card back in without any problems.  

Have you tried your sim in another phone and or tried another sim that you know is working OK in your phone?




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Telecom NZ

  Reply # 723637 27-Nov-2012 14:08 Send private message

Prepaid sim's don't get shutdown until 12 months after the last top-up.. So I doubt that the sim would have been shutdown.

I suspect the most likely issue will be you locked your phone to 2G only, or you need to select Telecom as your Network Provider or switch the sim back to TNZ rather than Sponsor in the SIM Menu.




I work for Telecom, but as always my views are my own.



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Wannabe Geek


  Reply # 723666 27-Nov-2012 14:59 Send private message

Switching to TMZ fixed it right up. Thanks!

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  Reply # 723675 27-Nov-2012 15:08 Send private message

plambrechtsen: Prepaid sim's don't get shutdown until 12 months after the last top-up.. So I doubt that the sim would have been shutdown.


Thought it was 13 months and credit expiry was 12 months from last topup?




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  Reply # 723717 27-Nov-2012 16:27 Send private message

johnr:
plambrechtsen: Prepaid sim's don't get shutdown until 12 months after the last top-up.. So I doubt that the sim would have been shutdown.


Thought it was 13 months and credit expiry was 12 months from last topup?


I'm not 100% sure how it's interpreted but.

10. Giving up or ending services
You may end this agreement at any time for any reason by:
  • simply ceasing to add credit to your Telecom Prepaid Account at least once every 12 months (see clause 8.9 above);

I think the disconnect occurs at the end of the 13th month.  But couldn't say for 100% sure.

In short if you don't top-up within a 12 month period you may get disconnected after that period.





I work for Telecom, but as always my views are my own.

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