Broadband outage this morning 2012-12-11

Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › Broadband outage this morning 2012-12-11

morrisk

44 posts

Geek

Subscriber

Topic # 112491 11-Dec-2012 06:12
I am unable to connect to Internet this morning. In Wellington Te Aro. Usual steps have not worked. Anyone eps have problems? On hold for help desk for 20 minutes so far

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47 posts

Geek

Reply # 730078 11-Dec-2012 06:30
Down here in auckland Dsl but not ATM or PPP

joker97

3921 posts

Uber Geek

Trusted

Reply # 730080 11-Dec-2012 06:38
Same in Dunedin

joker97

3921 posts

Uber Geek

Trusted

Reply # 730081 11-Dec-2012 06:38
Major outage eh

morrisk

44 posts

Geek

Subscriber

Reply # 730082 11-Dec-2012 06:44
Seems so. Still on hold to help desk now 40 minutes. Status shows all green on Telecom website! Good to have geek zone to get some information.

hobsonlea

47 posts

Geek

Reply # 730086 11-Dec-2012 06:55
Telecom tweet... 21 mins ago , so 6:24 timed.. "Some customers are having broadband connectivity issues this AM. Chorus tech investigating. Apologies. Will update when we know more. ^RI "

morrisk

44 posts

Geek

Subscriber

Reply # 730087 11-Dec-2012 06:57
Help desk answered and confirmed the problem is widespread. Suggested I wait 2 hours and recheck and call again if not working. Stated that it was an " authentication" problem.

AKLWestie

221 posts

Master Geek

Reply # 730088 11-Dec-2012 06:59
Same problem here in Henderson, lights on router said there is ADSL signal on the line but no PPP. This one sounds very major.

riahon

770 posts

Ultimate Geek

Reply # 730089 11-Dec-2012 07:05
Strange, I am in Hamilton and no issues here, but friend also in Hamilton text me saying her internet is down. Was there any indication on which part of the country is affected?

hobsonlea

47 posts

Geek

Reply # 730090 11-Dec-2012 07:06
From Chris Quin @chrisjquin: Looks like we have a major broadband outage issue since early am, all escalation working on it right now and will update......sorry

hobsonlea

47 posts

Geek

Reply # 730091 11-Dec-2012 07:08
@TelecomNZ: Apologies to customers having broadband issues this AM, team on tech audio working to resolve ASAP - will update when we know more ^RI

plambrechtsen

899 posts

Ultimate Geek

Trusted

Telecom NZ

Reply # 730093 11-Dec-2012 07:17
There has been a major outage impacting many customers (including my own home connection :( It's has been worked on since the outage started and I'll update when I know more. I work for Telecom, but as always my views are my own.

grb67

48 posts

Geek

Reply # 730095 11-Dec-2012 07:22
Out in Christchurch too. Calls have started from customers with no Sip access and no visibility of vehicle tracking. Going to be a long day

Shindig

243 posts

Master Geek

Reply # 730096 11-Dec-2012 07:26
Out in Auckland CBD for me as well. Red light on router. Rebooted, checked connections... nothing... The little things make the biggest difference.

joker97

3921 posts

Uber Geek

Trusted

Reply # 730097 11-Dec-2012 07:27
Attention ... This is not a drill

jonb

447 posts

Ultimate Geek

Reply # 730099 11-Dec-2012 07:31
morrisk: Seems so. Still on hold to help desk now 40 minutes. Status shows all green on Telecom website! Good to have geek zone to get some information. Now has a red light for broadband service status on the website.

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