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Joel Johnson
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  Reply # 650854 4-Jul-2012 19:41 Send private message

gjm: I called today and after a small chat with the first phone rep, got put through to the retention team without any hassles, just said that I was looking at swapping to 2 degrees and there $39 deal.

Came away with 300 minutes, 2500 txts, 1.25 gigs of data and 1 free best mate with $5 off my bill per month for a total of $40 for the next 2 years (although not tied in to any contract).

Was on an old iPhone plan from a few years back getting 30 minutes and 3 gigs of data but never used it.

Over all very happy with the service I received and the end result. Fast, friendly and efficient. Nice one Vodafone :)


Hmm, I am wondering if I made a mistake...
I just signed up with 2D to move my 6 VF business mobiles over to them. I got sick and tired of getting different VF customer service reps every time I had an issue. Because of the different rep every time it always took ages to get things sorted. With 2D I have a single person (account manager) to contact, so should be a lot better!

2D gave me a couple of free S3's and a covered my VF ETC's... So I am happy, but I am just a bit worried about the 2D coverage. I have heard bad stories. (In saying that I have heard bad stories about VF too but I have had no issues).

My phones haven't yet been ported to 2D, so I wonder if I should give VF a call? Hmmm...





gjm

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  Reply # 651092 5-Jul-2012 09:00 Send private message

I manage my work mobile phones with vodafone and have had very good experiences with them over the last year. Admittedly we have about 80 connections and our own account manager but I seldom have to raise issues with him and the normal way of logging faults and getting issues sorted seems to work very well.

Cant comment on 2degrees as have never used them but some free S3's sounds nice :)




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

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Vodafone NZ

  Reply # 651127 5-Jul-2012 10:02 Send private message

jjnz1:
gjm: I called today and after a small chat with the first phone rep, got put through to the retention team without any hassles, just said that I was looking at swapping to 2 degrees and there $39 deal.

Came away with 300 minutes, 2500 txts, 1.25 gigs of data and 1 free best mate with $5 off my bill per month for a total of $40 for the next 2 years (although not tied in to any contract).

Was on an old iPhone plan from a few years back getting 30 minutes and 3 gigs of data but never used it.

Over all very happy with the service I received and the end result. Fast, friendly and efficient. Nice one Vodafone :)


Hmm, I am wondering if I made a mistake...
I just signed up with 2D to move my 6 VF business mobiles over to them. I got sick and tired of getting different VF customer service reps every time I had an issue. Because of the different rep every time it always took ages to get things sorted. With 2D I have a single person (account manager) to contact, so should be a lot better!

2D gave me a couple of free S3's and a covered my VF ETC's... So I am happy, but I am just a bit worried about the 2D coverage. I have heard bad stories. (In saying that I have heard bad stories about VF too but I have had no issues).

My phones haven't yet been ported to 2D, so I wonder if I should give VF a call? Hmmm...






Hi there jjnz1,

I was just checking through this thread and saw your comment,if you would like me to get someone to call you Im happy to,PM me your number if you want me to arrange that.

Might save you a couple of minutes waiting etc.

Chris




Vodafone staff,you'll see me on the @vodafoneNZ twitter account and Vodafone NZ facebook page signing off as ^CB

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  Reply # 651132 5-Jul-2012 10:09 Send private message

RamyElbeltagi: Pay to speak to a real person?! WHEN did we ever have to do that? 


Back when I switched to 2degrees (which I did the day they announced their 50MB prepay data packs), VF charged prepay customers $1/minute(?) or so to call their (at the time) Egyptian callcentre.  At the time, 2degrees answered the phone almost instantly.

Have been on 2degrees prepay ever since.  Love the new $19 data(300MB)/talk(30m)/text(?) pack.  Finally, after having a mobile phone for ~11 years, I actually use it to make phone calls!  I refuse to spend more than $20/mo or so on my phone, this has worked out pretty well for me so far.

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  Reply # 651159 5-Jul-2012 10:52 Send private message

jjnz1:
Hmm, I am wondering if I made a mistake...
I just signed up with 2D to move my 6 VF business mobiles over to them. I got sick and tired of getting different VF customer service reps every time I had an issue. Because of the different rep every time it always took ages to get things sorted. With 2D I have a single person (account manager) to contact, so should be a lot better!

2D gave me a couple of free S3's and a covered my VF ETC's... So I am happy, but I am just a bit worried about the 2D coverage. I have heard bad stories. (In saying that I have heard bad stories about VF too but I have had no issues).

My phones haven't yet been ported to 2D, so I wonder if I should give VF a call? Hmmm...



Our work swapped from Voda to 2D mid/late last year (about 20 connections).  Yes there have been some teething issues but no problems with coverage, essentially it's the same as it was with Vodafone because wherever theres no 2D coverage it goes onto Voda.  The only trouble areas will be where you're on the cusp of a 2D tower.

At the time we were saving min $750/month.

1818 posts

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  Reply # 651172 5-Jul-2012 11:11

tanivula:
jjnz1:
Hmm, I am wondering if I made a mistake...
I just signed up with 2D to move my 6 VF business mobiles over to them. I got sick and tired of getting different VF customer service reps every time I had an issue. Because of the different rep every time it always took ages to get things sorted. With 2D I have a single person (account manager) to contact, so should be a lot better!

2D gave me a couple of free S3's and a covered my VF ETC's... So I am happy, but I am just a bit worried about the 2D coverage. I have heard bad stories. (In saying that I have heard bad stories about VF too but I have had no issues).

My phones haven't yet been ported to 2D, so I wonder if I should give VF a call? Hmmm...



Our work swapped from Voda to 2D mid/late last year (about 20 connections).  Yes there have been some teething issues but no problems with coverage, essentially it's the same as it was with Vodafone because wherever theres no 2D coverage it goes onto Voda.  The only trouble areas will be where you're on the cusp of a 2D tower.

At the time we were saving min $750/month.


Unlimited team calling or unlimited calling plans is great!

I just spoke with someone here at NZ Post who rakes up $1500 with telecom a month! Maybe something is wrong here...




Digital Recruitment Consultant - UXD, Service Design, Front-end dev & pretty much anything creative in the digital space. Follow me on Twitter

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  Reply # 651176 5-Jul-2012 11:17 Send private message

SteveON: I just spoke with someone here at NZ Post who rakes up $1500 with telecom a month! Maybe something is wrong here...


The plans offered are average too, BYO cell and still getting a better plan

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Vodafone NZ
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  Reply # 651179 5-Jul-2012 11:18 Send private message

tanivula: because wherever theres no 2D coverage it goes onto Voda


Not 100% correct and very misleading




1036 posts

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  Reply # 651190 5-Jul-2012 11:32 Send private message

tanivula:
jjnz1:
Hmm, I am wondering if I made a mistake...
I just signed up with 2D to move my 6 VF business mobiles over to them. I got sick and tired of getting different VF customer service reps every time I had an issue. Because of the different rep every time it always took ages to get things sorted. With 2D I have a single person (account manager) to contact, so should be a lot better!

2D gave me a couple of free S3's and a covered my VF ETC's... So I am happy, but I am just a bit worried about the 2D coverage. I have heard bad stories. (In saying that I have heard bad stories about VF too but I have had no issues).

My phones haven't yet been ported to 2D, so I wonder if I should give VF a call? Hmmm...



Our work swapped from Voda to 2D mid/late last year (about 20 connections).  Yes there have been some teething issues but no problems with coverage, essentially it's the same as it was with Vodafone because wherever theres no 2D coverage it goes onto Voda.  The only trouble areas will be where you're on the cusp of a 2D tower.


It's not even that.  I was under that understanding too.  But I've found 2degrees coverage isn't always wonderful - even for voice/sms.  I've also found that data seems to stop working often when moving between areas - but I don't know if that's the phone or 2degrees.

On the top of this page there's something that says NZ Cell Sites Map.  Check it out - Vodafone have way more sites than either 2degrees or Telecom.  Probably about as many as the two of them put together.  Stick in random peoples addresses and select 1km and there'll be like 3 or 4 Vodafone sites, and 1 or 2 telecom/2degree sites in some areas - but go out a bit further, and you have to select 3/4km for 2degrees to show up.

I couldn't even get any reception at all at Auckland Airport, although curiously the cell site map says there's  a 2degrees cell site there.



95 posts

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  Reply # 651195 5-Jul-2012 11:42 Send private message

I've *heard* that when you go out of 2Ds coverage area, it cuts the calls (while connecting to Voda coverage). i.e it is not seamless. Not from experience though.

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  Reply # 651198 5-Jul-2012 11:48 Send private message

RamyElbeltagi: I've *heard* that when you go out of 2Ds coverage area, it cuts the calls (while connecting to Voda coverage). i.e it is not seamless. Not from experience though.


It'll only switch if you have no coverage though - which can drop calls too.  Also if you're on a call and it lasts 61 seconds then drops and you ring back - and talk for another 20 seconds - you'll be charged for 3 minutes.




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  Reply # 651201 5-Jul-2012 11:50 Send private message

mercutio: Also if you're on a call and it lasts 61 seconds then drops and you ring back - and talk for another 20 seconds - you'll be charged for 3 minutes.



Sounds fair :p

79 posts

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  Reply # 651770 6-Jul-2012 11:23 Send private message

Well done VF.

Have just read this thread as I too was going to change our Business Smart 45 to 2 Degrees. Took your advice, rang VF (call answered almost immediately) and asked to be transferred to the Customer Retention Department.

Transferred immediately and spoke to a wonderful woman who reinstated an extra 1gig on both phones and doubled the minutes to 200 mins. It was agreed that this will stay like this for as long as I stayed on the plan. She also suggested I could save $5 per month by going onto a twelve month contract which I accepted as this will more than take care of our needs for the next twelve months, regardless of what might come out in the interim.

Again, well done VF not only for matching 2Degrees, but more importantly for taking care of my call in a quick and professional manner.

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  Reply # 662732 27-Jul-2012 08:02 Send private message

DaveB: Well done VF.

Have just read this thread as I too was going to change our Business Smart 45 to 2 Degrees. Took your advice, rang VF (call answered almost immediately) and asked to be transferred to the Customer Retention Department.

Transferred immediately and spoke to a wonderful woman who reinstated an extra 1gig on both phones and doubled the minutes to 200 mins. It was agreed that this will stay like this for as long as I stayed on the plan. She also suggested I could save $5 per month by going onto a twelve month contract which I accepted as this will more than take care of our needs for the next twelve months, regardless of what might come out in the interim.

Again, well done VF not only for matching 2Degrees, but more importantly for taking care of my call in a quick and professional manner.


Hmm that seems like a good deal with the 200mins and 1GB extra, I was going to switch my biz phone to 2degrees in the next couple of days so I may have to talk to VF and see what they will do.



95 posts

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  Reply # 662762 27-Jul-2012 09:29 Send private message

captk:
DaveB: Well done VF.

Have just read this thread as I too was going to change our Business Smart 45 to 2 Degrees. Took your advice, rang VF (call answered almost immediately) and asked to be transferred to the Customer Retention Department.

Transferred immediately and spoke to a wonderful woman who reinstated an extra 1gig on both phones and doubled the minutes to 200 mins. It was agreed that this will stay like this for as long as I stayed on the plan. She also suggested I could save $5 per month by going onto a twelve month contract which I accepted as this will more than take care of our needs for the next twelve months, regardless of what might come out in the interim.

Again, well done VF not only for matching 2Degrees, but more importantly for taking care of my call in a quick and professional manner.


Hmm that seems like a good deal with the 200mins and 1GB extra, I was going to switch my biz phone to 2degrees in the next couple of days so I may have to talk to VF and see what they will do.


Make sure you ask to speak to the retention team

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