Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



960 posts

Ultimate Geek
+1 received by user: 32

Subscriber

Topic # 105074 26-Jun-2012 20:49 Send private message

My wifes got an iphone (on contract) and recently has experienced that she has been blocked from using data.
1) When she obtains a balance online or via the phone, she can see she has plenty of data left.
2) Text messages told her she doesnt have any data left (after a few txts saying she was low and needs to buy more.

She made a phone call to 777 almost 2 weeks ago and was told to wait a day and it will correct itself.
Today shes still waiting (patiently too), so placed another call to 777 just now and was told "sorry its a technical issue and you will need to buy more data to be able to use your data you currently have".

My wife doesnt want to buy more data as she already has plenty as part of her plan.
By the way she has recently come off the default bonus 1Gb per month for first 12 months and back to the 250Mb plan (shes not fussed as is a small data user).

She could buy more data, but simply doesnt want to just to have access to the data she has remaining.
Seems fair from her point of view... and shes quite fustrated she cant use her data and now told to buy more.

Has anyone else had this issue?  I know of one other person whos having this battle also.
Cmon Vodafone... 2 weeks later and you still cant resolve ? or offer a temp solution for the invonvenience ?


Create new topic
16130 posts

Uber Geek
+1 received by user: 1171

Trusted
Vodafone NZ

  Reply # 646671 26-Jun-2012 21:34 Send private message

Can I look into this tomorrow

Click on my user name and PM me the impacted mobile number something does not sound right

Is the connection getting redirected to the data angel page?






960 posts

Ultimate Geek
+1 received by user: 32

Subscriber

  Reply # 646689 26-Jun-2012 21:50 Send private message

johnr: Can I look into this tomorrow

Click on my user name and PM me the impacted mobile number something does not sound right

Is the connection getting redirected to the data angel page?


Thanks, will do.
No hurry, Im sure the wife can survive another day.

782 posts

Ultimate Geek
+1 received by user: 1


  Reply # 647960 29-Jun-2012 07:36 Send private message

I've had same issue last 2 months. Net stops working and I get text saying I've used 100% of data, yet balance shows a significant amount still left.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

2 x PS4s to give away. Geekzone members only.
Created by BigPipeNZ, last reply by jurax04 on 29-Jul-2014 23:10 (54 replies)
Pages... 2 3 4


What do Police prioritise?
Created by tardtasticx, last reply by Aredwood on 29-Jul-2014 23:19 (26 replies)
Pages... 2


"keyless" keys - questions
Created by joker97, last reply by Gilco2 on 29-Jul-2014 21:11 (26 replies)
Pages... 2


Logitech K400r HTPC Cordless Keyboard Half Price
Created by Dynamic, last reply by Blanch on 28-Jul-2014 22:16 (25 replies)
Pages... 2


VF, why you lie to me?
Created by kenkeniff, last reply by kenkeniff on 29-Jul-2014 14:35 (46 replies)
Pages... 2 3 4


Dick Smith in Continual Sale Mode
Created by Dynamic, last reply by eXDee on 29-Jul-2014 19:23 (65 replies)
Pages... 3 4 5


Checking UHF aerial is working
Created by OnceBitten, last reply by B1GGLZ on 28-Jul-2014 21:49 (21 replies)
Pages... 2


2010 Honda Jazz, Suzuki Swift - which has higher maintenance cost?
Created by joker97, last reply by TimA on 30-Jul-2014 00:26 (61 replies)
Pages... 3 4 5



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.