Telecom looking attractive again for home line and broadband

Forums › Vodafone New Zealand, TelstraClear and ihug › Telecom looking attractive again for home line and broadband

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pcheroes

50 posts

Geek

Subscriber

Reply # 698922 10-Oct-2012 10:25
Vodafone has pretty good service really. Have had our business mobiles on contract with them for over 5 years and their service is top notch. I assume their broadband is the same - just haven't had a chance to try them yet. As you say very little cost savings and just incurs paperwork to switch providers. Telecom happened to have the better packages last time our broadband was reviewed - but really we just diverted the cost savings to vodafone anyway by upgrading another of our staff to a smart phone plan. LOL

Wills1

510 posts

Ultimate Geek

Reply # 699549 11-Oct-2012 10:36
Demeter: Lurch: Trouble is I do enjoy Vodafone and it's a good service so torn between a better deal or the Vodafone expereince. That's great to hear Lurch. Vodafone are constantly reviewing their plans and adjusting existing data caps to ensure our customers get great value. Rest assured that when a competitor looks to be cheaper with a new offering, Vodafone always has something up their sleeve to outmatch their deals. The problem is often that Vodafone are reactive not proactive with data caps. And if you take the last round for example it took Vodafone nearly two months to react to Telecom's Data increase. Even when the Mega pack was introduced this plan was then, and still now does not represent value for money when compared to your competition.

Demeter

90 posts

Master Geek

Trusted

Vodafone NZ

Reply # 700496 13-Oct-2012 07:22
Wills1: The problem is often that Vodafone are reactive not proactive with data caps. And if you take the last round for example it took Vodafone nearly two months to react to Telecom's Data increase. Even when the Mega pack was introduced this plan was then, and still now does not represent value for money when compared to your competition. It appears value for money is in the eye of the wallet-holder; your statement only applies if 'value for money' equals 'huge data cap'. Contrary to popular belief, a relatively small percentage of users are attracted by exorbitant data caps - instead they prefer to be able to make unlimited calls to specific numbers, for example. Vodafone don't simply focus on throwing more data at our plans - we try look at other ways we can help our customers do their thing better. "I have no special talent. I am only passionately curious." *Albert Einstein* ^LS on Twitter & Facebook. Usually has a sense of humour. YMMV. :)

zpempire

47 posts

Geek

Reply # 703818 19-Oct-2012 23:15
Beware, I just switched from Vodafone to Telecom 500GB plan. The speed to download on Torrent is just average 5KBps despite my download speed is 9MB when doing speedtest. The download speed is average at 1MBps for the last two years with Vodafone. I contacted Telecom support team and I was told that I am on the same server as before. but I was not given any advice because Telecom does not provide any support for "torrent". I asked Telecom do you guys actually sharp torrent traffic, the answer is NO. However, the speed for doing other things such as watching on Youtube, iTunes is very good. So thinking carefully before switching to Telecom if you do download a lot on P2P.......

joker97

3920 posts

Uber Geek

Trusted

Reply # 703827 19-Oct-2012 23:25
NonprayingMantis: pcheroes: Usenet rocks. Much more private and no uploading necessary. This new skynet law can be tricky. I've had customers where a teenager uses Torrents in the house - but its the account holder who gets nailed. not a single person has ben busted for downloading movies or TV shows yet. In fact only the music studios are actually sending notices according to recent articles. surely there is lag time between 1st strike to 3rd strike and time taken from lodging of complaint to appearing in the papers?

Handle9

539 posts

Ultimate Geek

Subscriber

Reply # 705267 23-Oct-2012 19:49
Demeter: Wills1: The problem is often that Vodafone are reactive not proactive with data caps. And if you take the last round for example it took Vodafone nearly two months to react to Telecom's Data increase. Even when the Mega pack was introduced this plan was then, and still now does not represent value for money when compared to your competition. It appears value for money is in the eye of the wallet-holder; your statement only applies if 'value for money' equals 'huge data cap'. Contrary to popular belief, a relatively small percentage of users are attracted by exorbitant data caps - instead they prefer to be able to make unlimited calls to specific numbers, for example. Vodafone don't simply focus on throwing more data at our plans - we try look at other ways we can help our customers do their thing better. Nice use of the party line. It still doesn't explain why Vodafone haven't moved their datacaps at all on naked broadband plan. Your calling example is irrelevant on naked broadband plans. It also doesn't explain why Vodafone hasn't gone to a model which allows customers to buy extra data on top of doubling their allowance. I really would like the opportunity to buy more data from Vodafone. I't getting to a point now where I'm considering breaking my contract and paying the early termination fee as we 120GB is insufficient for our usage. I'd really like to buy more data but Vodafone won't let me. That to me seems pretty stupid. Also, yes I know the billing system doesn't support buying data per GB. It's probably time for an improved billing system.

Wills1

510 posts

Ultimate Geek

Reply # 706937 26-Oct-2012 14:01
Demeter: Wills1: The problem is often that Vodafone are reactive not proactive with data caps. And if you take the last round for example it took Vodafone nearly two months to react to Telecom's Data increase. Even when the Mega pack was introduced this plan was then, and still now does not represent value for money when compared to your competition. It appears value for money is in the eye of the wallet-holder; your statement only applies if 'value for money' equals 'huge data cap'. Contrary to popular belief, a relatively small percentage of users are attracted by exorbitant data caps - instead they prefer to be able to make unlimited calls to specific numbers, for example. Vodafone don't simply focus on throwing more data at our plans - we try look at other ways we can help our customers do their thing better. OK you mention unlimited calls to specific numbers how about this http://www.orcon.net.nz/external/genius/indexsep12.php?gbuseage=unlimited This deal from Orcon blows away anything Vodafone have to offer. It would appear that your competitors are being proactive and creating value for money, whereas Vodafone are happy to sit on their hands. The business must surely have lost broadband customers over the past 12 months. Especially in the current financial climate where consumers are actively seeking out the best value for money deals.

NonprayingMantis

3613 posts

Uber Geek

Reply # 706943 26-Oct-2012 14:06
joker97: NonprayingMantis: pcheroes: Usenet rocks. Much more private and no uploading necessary. This new skynet law can be tricky. I've had customers where a teenager uses Torrents in the house - but its the account holder who gets nailed. not a single person has ben busted for downloading movies or TV shows yet. In fact only the music studios are actually sending notices according to recent articles. surely there is lag time between 1st strike to 3rd strike and time taken from lodging of complaint to appearing in the papers? not a single person has even received a first notice for downloading movies or TV shows. Only RIANZ (music industry) has been sending out any notices at all an they have all been for Rianna and other junk.

Handle9

539 posts

Ultimate Geek

Subscriber

Reply # 707160 26-Oct-2012 20:27
Oh well. I rang Vodafone today and talked to retentions about buying more data. Unfortunately they can't sell me more data. It's costing me $199 to break the contract but Telecom doing 2 months free promotion meant that it was cost neutral for us. It's disappointing because I didn't want to change ISPs but Vodafone made it all too hard. I really like Vodafones speed and service but such is life. Probably the funniest part of the whole thing was Vodafone looking at my account and then saying "You do use a lot of data don't you?" Edit for typo

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