Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



104 posts

Master Geek


Topic # 113777 28-Jan-2013 10:34 Send private message

Hey guys,

A friend of mine has recently connected to ADSL at his place (for the first time) with Vodafone.  His modem connects with a speed of ~7000kbps but he only gets a download bandwidth of 3000kbps.  We've tried with nothing else plugged into the line except the modem, and connected via cable etc, but doesn't seem to make a difference.

Any ideas of things to try, or causes of this?  

I've attached a screenshot of the ADSL connection data - does anyone know whether this gives any clues?

Have tried a different router to make sure that wasn't the prob





Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3495 posts

Uber Geek
+1 received by user: 789

Trusted
Subscriber

  Reply # 751846 28-Jan-2013 10:53 Send private message

We abouts approx? Sounds like he is connected to a Conklin.




Chorus has spent $1.4 billion on making their ADSL broadband network faster. Why not spend a couple of hundred to make sure you are getting the most out of your connection?
Geekzone special price: $150* for master splitter install, normally $200+ through your ISP. Auckland and Waikato areas.
*Travel charges may apply. Additional costs may apply for complex installs.
I install - Naked DSL, DSL Master Splitters, VoIP, RBI Rural Broadband. Also a dealer for WorldxChange.
Need help in Auckland or Waikato? Click my email button, or email me direct: [my user name] at geekzonemail dot com



104 posts

Master Geek


  Reply # 751847 28-Jan-2013 10:56 Send private message

Conklin??

He's on Laws Road, Dannevirke.  ADSL has only just become available there (6 months ago)

Cheers

5914 posts

Uber Geek
+1 received by user: 85

Trusted
Subscriber

  Reply # 751858 28-Jan-2013 11:15 Send private message

Hi, a Conklin is a small DSLAM that can have one or two E1's as uplinks, therefore limited to 2 or 4Mb/s uplink, it sounds like one has been removed from service elsewhere (probably upgraded to an ISAM) and redeployed here.

Cyril



104 posts

Master Geek


  Reply # 751865 28-Jan-2013 11:22 Send private message

Ok - interesting to learn something new. I guess it's only Chorus themselves that'd be able to confirm if that's the case?

16097 posts

Uber Geek
+1 received by user: 1155

Trusted
Vodafone NZ

  Reply # 751876 28-Jan-2013 11:29 Send private message

What does the Chorus SAT tool say for the address?

http://www.chorus.co.nz/service-availability-tool




18 posts

Geek

Trusted

  Reply # 751877 28-Jan-2013 11:30 Send private message

Hi there,

Your friend appears to be using quite an old modem:

His attainable rate suggests he is on an ADSL2 line however his modem has sync at ADSL1 rates - unless it has been set up to do so this, it indicates the modem is quite a few years old and your friend would instantly benefit from getting a new one. (I would recommend that he gives us a call to organize a modem from us).

Outside of this, based on his attenuation I would also expect that attainable rate to be higher - the fact that it's lower than expected would point towards something not being quite right physically speaking - perhaps he doesn't have filters on all devices, or one of the filters is a tad faulty, or the house wiring is sub par.

I'd say start with this:
1. Get a new (ADSL2+) modem.
2. Use the filters that come with the modem to replace the existing house filters.

By this point you should see a good increase and hopefully will not have any more problems. If you still do then personally I would have a look at having a splitter installed, let us know how you go :)

-Alex



104 posts

Master Geek


  Reply # 751883 28-Jan-2013 11:36 Send private message

Hi Tudorale,

Thanks for the reply.  The routers we've tried are both brand-new, ADSL2+ routers.  The first was the Vodafone Home Gateway router, the 2nd a brand new Netcomm router.

A splitter would be a good option to try.



104 posts

Master Geek


  Reply # 751886 28-Jan-2013 11:40 Send private message

Have just run the Chorus SAT tool, which shows it as being ADSL2+ area. But the routers were definitely connecting with G.DMT not ADSL2+

Where to from here?

3495 posts

Uber Geek
+1 received by user: 789

Trusted
Subscriber

  Reply # 751890 28-Jan-2013 11:44 Send private message

How far from exchange? There could be a Conklin between exchange and his address. PM the address if you like and I'll have a sift through the cabinet list etc.




Chorus has spent $1.4 billion on making their ADSL broadband network faster. Why not spend a couple of hundred to make sure you are getting the most out of your connection?
Geekzone special price: $150* for master splitter install, normally $200+ through your ISP. Auckland and Waikato areas.
*Travel charges may apply. Additional costs may apply for complex installs.
I install - Naked DSL, DSL Master Splitters, VoIP, RBI Rural Broadband. Also a dealer for WorldxChange.
Need help in Auckland or Waikato? Click my email button, or email me direct: [my user name] at geekzonemail dot com

4720 posts

Uber Geek
+1 received by user: 111

Trusted

  Reply # 751891 28-Jan-2013 11:44 Send private message

Yeah it's been covered here before, but it's not enough to just remove all other devices from their sockets to test. Without a master splitter installed your modem is exposed to the entire home wiring setup, including internal reflections from unterminated legs etc. A master splitter isolates the modem from the rest of the birds nest of wiring inside the home, effectively giving it a clean direct connection to the incoming line.

If you're already using an ADSL 2+ modem then a master splitter really should be the next step.

16097 posts

Uber Geek
+1 received by user: 1155

Trusted
Vodafone NZ

  Reply # 751898 28-Jan-2013 11:52 Send private message

I would get the house wiring checked out by an expert that knows what they are doing






104 posts

Master Geek


  Reply # 751912 28-Jan-2013 12:06 Send private message

Johnr wrote:
"Also call Vodafone tech support and get them to log a job with Chorus to check the line profile is set to ADSL2+"

Thanks I will do, cheers


3495 posts

Uber Geek
+1 received by user: 789

Trusted
Subscriber

  Reply # 751933 28-Jan-2013 12:30 Send private message

OK, I have the answer:
Address is 7-8Km from the exchange. You are definitely not connected to exchange with those stats and distance. I am 99% sure your are connected to cabinet DV/AB approx 1km further up the road. This is due for RBI upgrade Year 4, Q1; so July 2014 onwards. This cabinet now is 99% sure to be a Conklin, so approx less that 4Mbps is the most you will get here.

Vodafone can do a full prequel on that address to confirm 100%




Chorus has spent $1.4 billion on making their ADSL broadband network faster. Why not spend a couple of hundred to make sure you are getting the most out of your connection?
Geekzone special price: $150* for master splitter install, normally $200+ through your ISP. Auckland and Waikato areas.
*Travel charges may apply. Additional costs may apply for complex installs.
I install - Naked DSL, DSL Master Splitters, VoIP, RBI Rural Broadband. Also a dealer for WorldxChange.
Need help in Auckland or Waikato? Click my email button, or email me direct: [my user name] at geekzonemail dot com

16097 posts

Uber Geek
+1 received by user: 1155

Trusted
Vodafone NZ

  Reply # 751935 28-Jan-2013 12:32 Send private message

If connected to a Conklin then the speeds they are getting should be expected






104 posts

Master Geek


  Reply # 751937 28-Jan-2013 12:34 Send private message

coffeebaron: OK, I have the answer:
Address is 7-8Km from the exchange. You are definitely not connected to exchange with those stats and distance. I am 99% sure your are connected to cabinet DV/AB approx 1km further up the road. This is due for RBI upgrade Year 4, Q1; so July 2014 onwards. This cabinet now is 99% sure to be a Conklin, so approx less that 4Mbps is the most you will get here.

Vodafone can do a full prequel on that address to confirm 100%


Thanks Baron,  Appreciate your help

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

MH 17 "shot down" all dead
Created by joker97, last reply by turnin on 22-Jul-2014 16:56 (196 replies)
Pages... 12 13 14


PB Computers experiences
Created by KiwiNZ, last reply by 1cloud on 23-Jul-2014 21:13 (30 replies)
Pages... 2


Geekzone giveaway: Thecus N2310 NAS
Created by freitasm, last reply by dotnetdev on 24-Jul-2014 11:57 (59 replies)
Pages... 2 3 4


Huge Fuss, didn't even make it a year.
Created by networkn, last reply by Glassboy on 22-Jul-2014 19:50 (121 replies)
Pages... 7 8 9


Is chorus going to deliberately slow adsl internet down
Created by rugrat, last reply by NZtimbo on 24-Jul-2014 12:07 (17 replies)
Pages... 2


Skinny's new aggressive ad campaign
Created by Yabanize, last reply by Yabanize on 22-Jul-2014 23:35 (52 replies)
Pages... 2 3 4


Is working in IT making you less manly?
Created by dotnetdev, last reply by BTR on 24-Jul-2014 11:31 (32 replies)
Pages... 2 3


Dell Inspiron laptop replaced mobo
Created by ScuL, last reply by gzt on 24-Jul-2014 11:32 (11 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.